PRIYEN CHAUHAN

• Led production operations and critical incident management for CASB, SSE Web, and Government Cloud solutions for client Skyhigh Security (McAfee)
• Managed large-scale network infrastructure across multi-cloud environments (AWS, Azure, Oracle Cloud), achieving 99.9%+ availability and enhancing performance.
• Demonstrated strong expertise in core networking protocols including TCP/IP, UDP, DNS, and load balancing for high-traffic environments.
• Engineered and optimized network architectures involving BGP, iBGP, NAT, proxies, and cross-connects, improving routing efficiency and reducing latency
• Administered and optimized L2/L3 switching and routing platforms (Juniper & Cisco), enhancing network stability and throughput
• Designed and implemented Infrastructure as Code (IaC) solutions with Terraform and CloudFormation, streamlining deployment processes and reducing time by 30–40%.
• Built and enhanced monitoring and observability systems using Grafana, Prometheus, and synthetic monitoring tools, improving incident detection time by ~35%.
• Leveraged OpenSearch for centralized logging and deep analysis, accelerating troubleshooting and RCA turnaround time.
• Utilized Kentik for network observability and traffic analysis, identifying bottlenecks and improving overall network performance.
• Reduced MTTR (Mean Time to Resolution) by ~25–30% through effective incident handling, monitoring improvements, and proactive issue resolution.
• Conducted in-depth Root Cause Analysis (RCA) and implemented preventive measures, significantly reducing recurring incidents.
• Collaborated with cross-functional teams to drive scalability, resilience, and high-performance architecture design.
• Identified and resolved network and infrastructure bottlenecks, improving system reliability and enhancing user experience.

• Resolved client issues through effective problem-solving techniques, enhancing overall customer satisfaction.
• Drive User Acceptance Test (UAT) with client and get sign-off done for project closure.
• Led implementation activities, adhering to agreed timelines and budgets to meet client expectations.
• Product Installations and configuration (Onsite or Remotely) provide technical guidance/training and customer service for our clients.
• Integrated proposed solutions with existing hardware, legacy systems, and third-party applications to ensure seamless functionality.
• Coordinate with Business Analyst or Engineering team for solution development.
• Worked on Linux, Windows, and networking knowledge along with web server and database.
• Excellent written and verbal English communication skills.

SRE NOC ( Site Reliability Engineer in Network Operation Center )

• Monitoring and troubleshooting in 100+ datacenters of Netskope.
• Worked on Jenkins, kubernetes, Docker, Openstack, Git Repo, F5 Load-balancer, Terraform.
• Drives incident management, monitoring, tracking, and ensuring that SLAs are met.
• Conducted regular checks on production stack, ensuring optimal performance of systems and services.
• Utilized network diagnostic skills and Linux CLI for effective sysadmin tasks.
• Contributed to Netskope project in USA, focusing on network reliability.
• Researched, diagnosed, and troubleshot customer issues, delivering timely solutions.
• Coordinated the NOC team and handled internal and external escalations.
• Familiar with Zabbix, Grafana, Sumo Logic monitoring tools.
• Have work upon troubleshooting, utilizing a systematic problem-solving approach spanning code, systems, and network theory & protocols (TCP/IP, UDP, ICMP) ability to read a packet capture/TCPdump, etc
• working independently and accommodating various shifts in a 24x7x365 environment

• Configured and managed Cisco, Juniper, Huawei, Nokia, Fortinet, Digisol, Optilink, ZTE, Edgecore, Ect. routers, OLTs, switches, and firewalls to support network operations.
• Designed and implemented network architectures for small to medium-sized businesses, enhancing performance and scalability.
• Monitored network performance and implemented proactive measures to optimize network resources and ensure high availability
• Troubleshot network issues and performed root cause analysis, resolving problems to reduce downtime.
• Supported and maintained LAN/WAN infrastructure, including routers, switches, firewalls, and wireless access points, ensuring reliable network operations.
• Collaborated with cross-functional teams to implement network security measures, including firewall configurations and access control policies.
• Managed network documentation, including network diagrams, inventory, and device configurations.

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Maintained network hardware and software, ensuring network availability for end users.
• Monitored system performance and responded to alerts.
• Analyzed network traffic and performance metrics to optimize system performance.
• Managed scheduling, backup, storage, and retrieval functions for computer operations, ensuring data integrity.
• Authored documentation for system configuration and troubleshooting, enhancing knowledge sharing.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.

• Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
• Diagnosed network problems involving hardware, software, power, and communications issues, ensuring timely resolution to minimize downtime.
• Drafted post-mortem documentation analyzing network system failures and detailing necessary repair and restoration efforts to prevent future occurrences.
• Oversaw junior-level engineers, coordinating work orders and monitoring performance metrics to enhance service quality and responsiveness.