ANIS ROJA MURUGAN
CHENNAI
Summary
Promoted customer satisfaction through all facets of operations to maintain consistent revenue and build sustainable business. Developed organizational structure from ground up, brought in all funding and established operational parameters for continued success. Talented relationship-builder and analytical problem-solver.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Proprietor
VRK Blossom Tours and Travels
CHENNAI
03.2023 - Current
- Managed daily operations of travel agency, ensuring smooth service delivery.
- Fostered relationships with local vendors to enhance service offerings for clients.
- Oversaw marketing strategies to promote travel services and attract new clients.
- Resolved client inquiries and complaints promptly to maintain satisfaction levels.
- Reviewed monthly invoices from suppliers and vendors and ensured timely payment of bills.
Coordinator - Materials Managment
MSS Trust
CHENNAI
09.2020 - Current
- Coordinated the plantation of 1,200 trees around Madipakkam Lake bund, supporting local biodiversity.
- Oversaw the implementation of a 100-tree planting project at Sitheri Lake bund, promoting environmental conservation.
- Managed logistics for transporting saplings, tree guards, and tools to Lank bund, ensuring resources were available as needed.
Tour Consultant
Global Nett Enterprises Tours And Travels
COIMBATORE
09.2009 - 03.2023
- Coordinated comprehensive travel arrangements, including ticket bookings and accommodation, ensuring seamless client experiences.
- Handled transportation bookings and ensured comprehensive travel insurance coverage for clients.
- Provided expert guidance on visa requirements, enhancing client satisfaction and travel readiness.
- Maintained comprehensive records of client payments and invoices, supporting efficient financial management.
Education
Diploma in Aviation, Hospitality & Travel Management - Tourism And Travel Management
Frankfinn Institute of Airhostess Training
Trivandrum, Kerala08-2009
Diploma in Hotel Operations & Management - Hotel Management
Canan School of Catering & Hotel Management
CHENNAI06-2008
Bachelor of Science - Botany
Scott Christian College
Kanya Kumari12-2005
Higher Secondary Course Certificate - General Education
KDVP Girls Higher Secondary School
Kanya Kumari03-2004
Secondary School Leaving Certificate - Secondary Education
Government High School, Peruvilai
Kanya Kumari03-2002
Bachelor of Arts - Sociology
University of Madras
ChennaiSkills
- Customer service
- Problem solving
- Booking management
- Effective communication
- Swimming
Certification
- IELTS - Overall Band 6.5
- BBC English Edge program
- Galileo CRS Basic & Advanced Course
- Udaan 2009 - Customer Interaction Program
- Basic Training in Swimming
- Globus Family – Tuscany Specialist
- Learn South Africa III – Training Program
- Supervision in the Hospitality Industry by AH & LA
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Intermediate (B1)
B1
Timeline
Proprietor
VRK Blossom Tours and Travels
03.2023 - Current
Coordinator - Materials Managment
MSS Trust
09.2020 - Current
Tour Consultant
Global Nett Enterprises Tours And Travels
09.2009 - 03.2023
Diploma in Aviation, Hospitality & Travel Management - Tourism And Travel Management
Frankfinn Institute of Airhostess Training
Diploma in Hotel Operations & Management - Hotel Management
Canan School of Catering & Hotel Management
Bachelor of Science - Botany
Scott Christian College
Higher Secondary Course Certificate - General Education
KDVP Girls Higher Secondary School
Secondary School Leaving Certificate - Secondary Education
Government High School, Peruvilai
Bachelor of Arts - Sociology
University of Madras