ANITA KUMARI
GHAZIABAD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Associate
HDFC Ergo Health Insurance
Noida
12.2024 - 06.2025
Managed the email-based health policy issuance process, ensuring over 98% TAT compliance and minimal rework.
Processed over 100 issuance and endorsement requests weekly through email while adhering to IRDAI and internal SOPs.
Coordinated with internal teams via email to resolve issuance queries, and ensured timely communication with customers and agents.
Maintained accurate documentation logs, and contributed to policy issuance MIS for reporting and audit readiness.
Processed over 100 issuance and endorsement requests weekly through email while adhering to IRDAI and internal SOPs.
Coordinated with internal teams via email to resolve issuance queries, and ensured timely communication with customers and agents.
Maintained accurate documentation logs, and contributed to policy issuance MIS for reporting and audit readiness.
Associate
Max Bupa health insurance
Noida
05.2016 - 08.2020
- Handled email-based renewal requests for retail health insurance policies, ensuring timely policy continuation and minimal lapse cases.
- Processed customer renewal queries, premium payment confirmations, and policy continuation through inbound email channels.
- Ensured 100% accuracy in policy renewal issuance by validating premium details, policy terms, and due dates before processing.
- Coordinated with internal teams (Underwriting, Customer Service, Sales) to resolve renewal-related discrepancies and customer escalations.
- Maintained daily renewal trackers and supported the team with MIS reporting on renewal success rates and pending cases.
- Educated customers via email on renewal options, grace periods, and the implications of policy lapses.
- Contributed to achieving monthly renewal targets by proactively following up on pending cases, and sending timely renewal reminders.
- Assisted in endorsement processing for renewed policies, including address or contact updates, nominee changes, and product upgrades.
- Participated in process improvement discussions, helping to optimize TAT and reduce repetitive queries by improving email templates.
Education
Master of Arts - Art Education
Jamia Millia Islamia
New Delhi06-2010
Skills
- Policy issuance
- Email communication
- Regulatory compliance
- MIS reporting
- Data accuracy
- Customer service
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Associate
HDFC Ergo Health Insurance
12.2024 - 06.2025
Associate
Max Bupa health insurance
05.2016 - 08.2020
Master of Arts - Art Education
Jamia Millia Islamia
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