ANITA PATEL
Pune
Summary
Dynamic Sales Manager with a proven track record at Apport Software Solutions, driving B2B acquisition and enhancing customer engagement through strategic negotiations and value-based selling. Adept in leadership and problem-solving, I cultivate strong client relationships and leverage data analysis to identify growth opportunities, consistently achieving sales targets.
Overview
7
7
years of professional experience
Work History
Sales Manager
Apport Software Solutions Pvt Ltd
Mumbai
11.2023 - 12.2024
- Oversaw end-to-end sales operations for QuickSell and DoubleTick, enhancing WhatsApp API adoption.
- Achieved consistent B2B acquisition across e-commerce, D2C, retail, real estate, and service sectors.
- Managed strategic prospecting and negotiations to convert a high-priority sales pipeline.
- Delivered product demonstrations and conducted ROI consultations to increase customer engagement.
- Collaborated with product and marketing teams to refine messaging workflows and onboarding processes.
- Negotiated pricing and prepared proposals to maintain strong profit margins through value-based selling.
- Cultivated enduring client relationships, facilitating renewals and driving account growth.
- Analyzed sales and customer data to identify trends and opportunities for business growth.
TL Sales
Skinnsi _ AMPA Orthodontics
Mumbai
04.2021 - 11.2023
- Led team of over 50 field therapists to drive sales growth.
- Generated revenue through strategic end-to-end sales initiatives across multiple channels.
- Trained on-field therapists in sales techniques and supervised customer calls.
- Managed customer escalations, ticketing, and refund inquiries to enhance service satisfaction.
- Collaborated cross-functionally to align strategies and improve operational efficiency.
- Ensured compliance with policies and industry standards in all activities.
- Adopted innovative technologies to streamline processes and enhance performance.
- Executed daily responsibilities with precision and efficiency.
Sr. Associate (American Express)
Radius Global Solutions
Mumbai
05.2020 - 02.2021
- Credit Expert.
- Managing first contact resolution.
- To carry out these contacts with the highest levels of professionalism & service.
- Negotiation for the collection of overdue payments.
- Understanding customers financial arrangements and requirements.
- Managing the collection of overdue balances.
- Handling guidelines of the Credit.
- Resolving and preventing future delinquencies by educating customers on relevant & specific card features.
- Able to use negotiation and relationship management skills to provide win-win outcomes.
- Understanding of credit card financial principles.
Sr. Associate - Account Management
Sutherland
08.2019 - 04.2020
- Maintained positive, empathetic, and professional customer interactions across all channels.
- Resolved customer complaints promptly to enhance service satisfaction.
- Documented customer interactions, transactions, and feedback for continuous improvement.
- Provided insights on customer service process efficiency to management.
- Developed in-depth product knowledge to address customer inquiries accurately.
Sr. Associate (Singapore Airlines)
WIPRO LTD
Mumbai
02.2018 - 08.2019
- Assist with reservation queries and provide the best outcomes.
- Supervision for reservation and ticketing.
- Floor walk and handling supervisor calls.
- Assisting with ticketing, reissues, and refund queries.
- Cross-skilled across all queues.
- Assisting frequent flyer passengers (KrisFlyer).
- Floor assistance for our Chief Security Officer handling calls.
- Assisting the Transfer Desk over the phone to find the optimal routings for delayed flights.
Education
BACHELOR'S DEGREE - Bachelor of Commerce
University of Mumbai
Mumbai01.2017
XII (HSC) -
Maharashtra State Board of Secondary and Higher Secondary
01.2014
X (SSC) -
Maharashtra State Board of Secondary and Higher Secondary
01.2012
Skills
- Interpersonal skills
- Decision making
- Leadership
- Team collaboration
- Problem solving
- Critical thinking
- Self-motivation
- People management
Hobbies and Interests
- Trekking
- Listening to music
- Dance
Timeline
Sales Manager
Apport Software Solutions Pvt Ltd
11.2023 - 12.2024
TL Sales
Skinnsi _ AMPA Orthodontics
04.2021 - 11.2023
Sr. Associate (American Express)
Radius Global Solutions
05.2020 - 02.2021
Sr. Associate - Account Management
Sutherland
08.2019 - 04.2020
Sr. Associate (Singapore Airlines)
WIPRO LTD
02.2018 - 08.2019
BACHELOR'S DEGREE - Bachelor of Commerce
University of Mumbai
XII (HSC) -
Maharashtra State Board of Secondary and Higher Secondary
X (SSC) -
Maharashtra State Board of Secondary and Higher Secondary