I have a total of 15 years of experience, with 7 of those spent in the quality and training departments. I was in charge of both. Have a proven track record of success in managing multiple departments, including quality and training programs, while still adhering to regulatory requirements. I am a sales strategy and tool specialist with a keen eye for detail in both B2B and B2C sales. I am a self-motivated, proactive problem solver who is dedicated to continuous improvement. An excellent leader and team player who is committed to providing clients with high-quality products and services.
Hi, I’m
Anita Thomas
Quality And Training (B2B/B2C)
Zirakhpur,Punjab
Summary
Overview
21
years of professional experience
19
Certificates
3
Languages
7
years of post-secondary education
Work History
Cogent E ServicesGurugram
Quality Manager
08.2023 - Current
Job overview
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Evaluated hiring, firing requests.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Held meetings to create business plans and workshops to drive successful businesses.
- Edited, proofed, and critiqued internal documents to improve clarity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Extramarks Education India Pvt. LtdNoida
Sr. Quality Analyst
01.2022 - 05.2023
Job overview
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Administered 8 internal quality audits and assessed results to inform corrective action measures.
Kozmo Services (Select and Switch)New Delhi
Process Manager
05.2019 - 11.2022
Job overview
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Evaluated hiring, firing, and promotions requests.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Developed employee training program and materials, resulting in increased customer service and sales growth of 10% annually.
- Administered 70+ Offshore and Onshore Agents and assessed results to inform corrective action measures.
- Edited, proofed and critiqued internal documents to improve clarity.
Optimal TransnationalNoida
Quality Analyst
08.2015 - 01.2019
Job overview
- Administered 5+ processes and assessed results to inform corrective action measures.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Loyola Vocational InstituteNew Delhi
Computer Teacher
10.2009 - 10.2010
Job overview
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials, and projects.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Planned and implemented curriculum to teach up-to-date technology to 50 students.
- Compiled, administered and graded examinations or assigned work to others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used lectures, demonstrations, and discussions to instruct students individually and in small groups.
Professional Development CentreFujairah
Web Designer
06.2006 - 01.2007
Job overview
Wipro BPONew Delhi
Senior Technical Support
04.2005 - 05.2006
Job overview
Softone (P) LtdNew Delhi
Team Lead
07.2003 - 03.2005
Job overview
Best GroupNew Delhi
Administrator
05.2002 - 03.2003
Job overview
Education
NIIT (DNIIT)New Delhi
Diploma
01.2001 - 01.2004
University Overview
CREATIONSNew Delhi
Diploma from Web Designing
01.2003 - 07.2003
University Overview
CREATIONSNew Delhi
Diploma from Graphical Designing
07.2003 - 12.2003
University Overview
IGNOU (CIC)New Delhi
Diploma
01.2004 - 04.2004
University Overview
Allahabad UniversityNew, Delhi
Bachelor of Arts
07.2004 - 07.2007
University Overview
Skills
Analytical skills
Strategic Planning
Interpersonal skills
Quality standards
Behavioral Competencies
Risk Management
Detail oriented
Leadership
Root cause analysis
Stakeholder Management
Policy Development
Reporting
Certification
Introduction to Psychology
Accomplishments
Accomplishments
- "Quality Analyst for the Month" Award for 10 months in a row since March 2017—Optimal Transnational
- "Best Auditor" Nomination by the client M/s Simple Energy, 2021, Kozmo Services (Select And Switch)
- During my term in Kozmo Services (Select And Switch), I increased partnership from one
to ten new companies.
Timeline
Quality Manager
Cogent E Services
08.2023 - Current
Microsoft Excel – Advance Excel Formulas & Functions
08-2023
ISO 9001:2015 Quality Management system auditor
08-2023
Operations Management: Management of Quality
08-2023
ChatGPT - The Complete Guide to ChatGPT & OpenAI APIs
08-2023
ChatGPT Masterclass: ChatGPT Guide for Beginners to Experts!
08-2023
ChatGPT Masterclass - Build Solutions and Apps with ChatGPT
08-2023
ChatGPT Complete Guide: Learn Midjourney, ChatGPT 4 & More
08-2023
Excel Essentials: The complete Excel Series – Level 1,2 & 3
06-2023
Sr. Quality Analyst
Extramarks Education India Pvt. Ltd
01.2022 - 05.2023
Process Manager
Kozmo Services (Select and Switch)
05.2019 - 11.2022
Quality Analyst
Optimal Transnational
08.2015 - 01.2019
Computer Teacher
Loyola Vocational Institute
10.2009 - 10.2010
Web Designer
Professional Development Centre
06.2006 - 01.2007
Senior Technical Support
Wipro BPO
04.2005 - 05.2006
Allahabad University
Bachelor of Arts
07.2004 - 07.2007
IGNOU (CIC)
Diploma
01.2004 - 04.2004
CREATIONS
Diploma from Graphical Designing
07.2003 - 12.2003
Team Lead
Softone (P) Ltd
07.2003 - 03.2005
CREATIONS
Diploma from Web Designing
01.2003 - 07.2003
Administrator
Best Group
05.2002 - 03.2003
NIIT (DNIIT)
Diploma
01.2001 - 01.2004