I have a total of 15 years of experience, with 7 of those spent in the quality and training departments. I was in charge of both. Have a proven track record of success in managing multiple departments, including quality and training programs, while still adhering to regulatory requirements. I am a sales strategy and tool specialist with a keen eye for detail in both B2B and B2C sales. I am a self-motivated, proactive problem solver who is dedicated to continuous improvement. An excellent leader and team player who is committed to providing clients with high-quality products and services.
Hi, I’m
Anita Thomas
Quality And Training (B2B/B2C)
Zirakhpur,Punjab
Summary
Overview
21
years of professional experience
19
Certificates
3
Languages
7
years of post-secondary education
Work History
Cogent E ServicesGurugram
Quality Manager
08.2023 - Current
Job overview
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Evaluated hiring, firing requests.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Held meetings to create business plans and workshops to drive successful businesses.
- Edited, proofed, and critiqued internal documents to improve clarity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Extramarks Education India Pvt. LtdNoida
Sr. Quality Analyst
01.2022 - 05.2023
Job overview
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Administered 8 internal quality audits and assessed results to inform corrective action measures.
Kozmo Services (Select and Switch)New Delhi
Process Manager
05.2019 - 11.2022
Job overview
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Evaluated hiring, firing, and promotions requests.
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Developed employee training program and materials, resulting in increased customer service and sales growth of 10% annually.
- Administered 70+ Offshore and Onshore Agents and assessed results to inform corrective action measures.
- Edited, proofed and critiqued internal documents to improve clarity.
Optimal TransnationalNoida
Quality Analyst
08.2015 - 01.2019
Job overview
- Administered 5+ processes and assessed results to inform corrective action measures.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Loyola Vocational InstituteNew Delhi
Computer Teacher
10.2009 - 10.2010
Job overview
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials, and projects.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Planned and implemented curriculum to teach up-to-date technology to 50 students.
- Compiled, administered and graded examinations or assigned work to others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used lectures, demonstrations, and discussions to instruct students individually and in small groups.
Professional Development CentreFujairah
Web Designer
06.2006 - 01.2007
Job overview
Wipro BPONew Delhi
Senior Technical Support
04.2005 - 05.2006
Job overview
Softone (P) LtdNew Delhi
Team Lead
07.2003 - 03.2005
Job overview
Best GroupNew Delhi
Administrator
05.2002 - 03.2003
Job overview
Education
NIIT (DNIIT)New Delhi
Diploma
01.2001 - 01.2004
University Overview
CREATIONSNew Delhi
Diploma from Web Designing
01.2003 - 07.2003
University Overview
CREATIONSNew Delhi
Diploma from Graphical Designing
07.2003 - 12.2003
University Overview
IGNOU (CIC)New Delhi
Diploma
01.2004 - 2004.04
University Overview
Allahabad UniversityNew, Delhi
Bachelor of Arts
07.2004 - 07.2007
University Overview
Skills
Analytical skills
undefinedCertification
Introduction to Psychology
Accomplishments
Accomplishments
- "Quality Analyst for the Month" Award for 10 months in a row since March 2017—Optimal Transnational
- "Best Auditor" Nomination by the client M/s Simple Energy, 2021, Kozmo Services (Select And Switch)
- During my term in Kozmo Services (Select And Switch), I increased partnership from one
to ten new companies.
Timeline
Quality Manager
Cogent E Services
08.2023 - Current
Microsoft Excel – Advance Excel Formulas & Functions
08-2023
ISO 9001:2015 Quality Management system auditor
08-2023
Operations Management: Management of Quality
08-2023
ChatGPT - The Complete Guide to ChatGPT & OpenAI APIs
08-2023
ChatGPT Masterclass: ChatGPT Guide for Beginners to Experts!
08-2023
ChatGPT Masterclass - Build Solutions and Apps with ChatGPT
08-2023
ChatGPT Complete Guide: Learn Midjourney, ChatGPT 4 & More
08-2023
Excel Essentials: The complete Excel Series – Level 1,2 & 3
06-2023
Sr. Quality Analyst
Extramarks Education India Pvt. Ltd
01.2022 - 05.2023
Process Manager
Kozmo Services (Select and Switch)
05.2019 - 11.2022
Quality Analyst
Optimal Transnational
08.2015 - 01.2019
Computer Teacher
Loyola Vocational Institute
10.2009 - 10.2010
Web Designer
Professional Development Centre
06.2006 - 01.2007
Senior Technical Support
Wipro BPO
04.2005 - 05.2006
Allahabad University
Bachelor of Arts
07.2004 - 07.2007
IGNOU (CIC)
Diploma
01.2004 - 2004.04
CREATIONS
Diploma from Graphical Designing
07.2003 - 12.2003
Team Lead
Softone (P) Ltd
07.2003 - 03.2005
CREATIONS
Diploma from Web Designing
01.2003 - 07.2003
Administrator
Best Group
05.2002 - 03.2003
NIIT (DNIIT)
Diploma
01.2001 - 01.2004
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