Masilamani P

Quality Manager

SGS India Private Limited

04.2025 - Current

Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
Managed and archived quality documentation and participated in internal and external quality audits.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Improved quality processes for increased efficiency and effectiveness.
Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
Increased customer satisfaction through adherence to quality standards and customer requirements.
Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
Evaluated quality problems and performed assessments to identify and resolve issues.
Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
Developed and deployed production control plans and created work instructions and procedures.
Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
Calibrated instruments and scales in production area and quality lab.
Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
Liaised with HR manager to organize and perform quality standard training for new and existing staff.
Mentored junior staff members in quality management principles, fostering professional growth among team members.
Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Sorted product and provided expertise on non-conforming product requirements.
Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
Streamlined production processes by identifying areas for improvement and implementing corrective actions.
Achieved significant reduction in production errors, implementing continuous improvement program.
Spearheaded adoption of leading-edge quality management system, enhancing company's compliance posture.
Implemented risk management framework to proactively address potential quality issues before they affected production.
Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
Oversaw successful completion of external audits with no major non-conformances identified.
Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
Reduced time to market for new products by optimizing quality control processes without compromising on standards.
Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
Collaborated with procurement to assess and improve quality of raw materials, impacting product reliability positively.
Established rewards program to recognize employees for outstanding contributions to quality improvement initiatives.
Led transition to more sustainable manufacturing process, improving product quality while reducing environmental impact.
Drove improvements in product design with feedback from quality metrics, leading to increased market competitiveness.
Initiated feedback loop with customers to gather insights on product quality, driving strategic improvements.
Enhanced operational efficiency and reduced waste by applying lean manufacturing principles to quality management process.
Enhanced product quality and reduced customer complaints by leading team in implementing rigorous testing protocols.
Enhanced customer satisfaction by ensuring products consistently met or exceeded quality expectations.
Fostered culture of quality awareness and continuous improvement across organization.
Coordinated with R&D department to incorporate quality considerations in early stages of product development.
Streamlined supplier qualification process to ensure only high-quality materials were used in production.
Improved team efficiency with introduction of new tracking system for monitoring quality control metrics.
Established team priorities, maintained schedules and monitored performance.
Set aggressive targets for employees to drive company success and strengthen motivation.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Launched quality assurance practices for each phase of development
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Managed senior-level personnel working in marketing and sales capacities.
Identified and communicated customer needs to supply chain capacity and quality teams.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Leveraged data and analytics to make informed decisions and drive business improvements.
Developed detailed plans based on broad guidance and direction.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.