Masilamani P
Quality Manager
Udumalpet
Summary
A textile technologist with 20 years of experience managing various roles in quality assurance, technical support, and Section in charge at a top international textile testing laboratory, I'm looking for a similar type of managerial position at a reputable company to demonstrate my adept skills in the textile testing and quality assurance field.
Experienced with quality management processes and methodologies. Utilizes comprehensive quality control techniques to enhance product standards and ensure compliance. Strong understanding of team leadership and continuous improvement strategies.
Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Quality management professional with history of driving process improvements and ensuring compliance with stringent quality standards. Proven ability to collaborate effectively with cross-functional teams and achieve significant results. Known for reliability and adaptability in dynamic environments, with strong skills in process optimization and quality assurance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Adaptable Quality Manager with a 2 year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies, and maintaining accurate records.
Technical Manager with 7 years of documented quality control success. Develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
5
5
Certificates
2
2
Languages
5
5
years of post-secondary education
Work History
Quality Manager
SGS India Private Limited
04.2025 - Current
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Developed and deployed production control plans and created work instructions and procedures.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Calibrated instruments and scales in production area and quality lab.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Sorted product and provided expertise on non-conforming product requirements.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Achieved significant reduction in production errors, implementing continuous improvement program.
- Spearheaded adoption of leading-edge quality management system, enhancing company's compliance posture.
- Implemented risk management framework to proactively address potential quality issues before they affected production.
- Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
- Oversaw successful completion of external audits with no major non-conformances identified.
- Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
- Reduced time to market for new products by optimizing quality control processes without compromising on standards.
- Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
- Collaborated with procurement to assess and improve quality of raw materials, impacting product reliability positively.
- Established rewards program to recognize employees for outstanding contributions to quality improvement initiatives.
- Led transition to more sustainable manufacturing process, improving product quality while reducing environmental impact.
- Drove improvements in product design with feedback from quality metrics, leading to increased market competitiveness.
- Initiated feedback loop with customers to gather insights on product quality, driving strategic improvements.
- Enhanced operational efficiency and reduced waste by applying lean manufacturing principles to quality management process.
- Enhanced product quality and reduced customer complaints by leading team in implementing rigorous testing protocols.
- Enhanced customer satisfaction by ensuring products consistently met or exceeded quality expectations.
- Fostered culture of quality awareness and continuous improvement across organization.
- Coordinated with R&D department to incorporate quality considerations in early stages of product development.
- Streamlined supplier qualification process to ensure only high-quality materials were used in production.
- Improved team efficiency with introduction of new tracking system for monitoring quality control metrics.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
HSC -
Rvg Higher secondary School
01.1998 - 01.2000
B.Sc. - Chemistry
Government Arts & Science college
01.2000 - 01.2003
Master of Science - Chemistry
Bharathidasan University
Tiruchirapalli 04.2001 -
Skills
Word
Excel
PowerPoint
Outlook
Quality management systems
Problem-solving
Internal auditing
Quality training
Total quality management
Statistical analysis skills
Quality planning
Quality processes
Continuous improvement
Documentation control
Performance monitoring
Operational improvements
SOP development
Analytical mindset
Document management
Regulatory compliance
Operational excellence
Operation Monitoring
Corrective actions
Supplier relationship management
Document control
Customer satisfaction
Preventive actions
Certified quality auditor
Team Training
Product inspection
Design of experiments
Compliance monitoring
External auditing
Budget preparation
Failure mode and effects analysis
Measurement system analysis
Process capability analysis
Quality metrics
Issue resolution
Control plan development
Gage R&R studies
Market research experience
Excellent researching skills
First-article inspection
Validation techniques
Certified manager of quality
Sampling plans
Test method validation
Mastery of quality processes
Protocol optimization
Statistical process control
Supplier quality management
SOP review
External audit support
Validation management
Multitasking
Time management
Teamwork and collaboration
Problem-solving abilities
Interpersonal skills
Team leadership
Scheduling and coordinating
Process improvement
Customer service
Decision-making
Reliability
MS office
Self motivation
Multitasking Abilities
Training and development
Relationship building
Adaptability and flexibility
Effective communication
Team collaboration
Customer relationship management
Attention to detail
Positive attitude
Employee coaching and mentoring
Organizational skills
Professional and courteous
Work Planning and Prioritization
Performance reviewing
Task prioritization
Managing operations and efficiency
Analytical skills
Goal setting
Strategic planning
Adaptability
Staff management
Administration and reporting
Staff training
Technical proficiency
Certification
NABL lab Auditor (as per ISO / IEC 17025 :2017)
Timeline
Quality Manager
SGS India Private Limited
04.2025 - Current
Master of Science - Chemistry
Bharathidasan University
04.2001 -
B.Sc. - Chemistry
Government Arts & Science college
01.2000 - 01.2003
HSC -
Rvg Higher secondary School
01.1998 - 01.2000
Language Known
Tamil
English
Highlights of Qualification
- 18 years of well-deserved experience in Customer service, Technical, Auditing & Quality support roles in reputed testing laboratory
- Overall implementation of QMS in the laboratory complying with the requirements as stated in ISO/IEC 17025 :2017
- Having skilled knowledge about ISO, AATCC, ASTM, GB & JIS International testing standards and Protocols
- Intra laboratory operation and management skills
- Well versed knowledge about all major key buyers (Primark, Dunne’s Stores, Carrefour, Land Mark, PVH, Tommy, Peacock, Arcadia, Debenhams, Sainsbury (TU), C&A, M&S, Next, John Lewis, Decathlon, Tomatillos, Desigual, Macys, Carrefour ..etc.) testing protocols
- Updated knowledge about country wise legal & compliance and Children’s product safety requirements (CPSIA, FTC 303 & 423, CEN16792, EN 71, EN17394, REACH, Etc.....)
- Conducting technical training programs.
- Proven ability to manage and coordinate multiple projects in a fast paced, highly professional environment
- Ability to make independent judgments and to act calmly, quickly, and logically in a crisis situation.
- Being best technical solution provider based on the customer needs
- Risk based evaluation skills of various functions in laboratory (HIRA)
- Certified internal auditor for ISO 9001-2015 -Quality Management System, ISO 45001 -2018 -Occupational
- Iso 14001 – 2015-Health and Safety management system and laboratory QMS ISO /IEC 17025 :2017
- Maintaining prompt & transparent communication
- Monitoring inter laboratory operations and analyzing its performance level under various key factors
- Reduced laboratory operating expenses.
- Regularly conducting team meetings and identifying the improvement factors
QMS and Technical Area
- Review the internal standards, buyer’s protocol & prepare SOP for all sections in order to harmonize the process
- To conduct the internal audits frequently for critical activities, test audits & report evaluation in a scheduled manner
- NC’s handling, root cause analysis and CAP as well as NC feedback sharing actions and to lay down the preventive action plan to avoid the recurrence of the complaints in most sustainable manner
- Continuous involvement in production process for the improvement of test quality issues and fixing the problems
- Providing technical solution to supplier to enhance their product quality
- Make lab more profitable by increasing the accreditations by the laboratories. More than two-fold of approvals/accreditation in the period
- Looking process toward achievement of company quality policy / objective Incoming, in-process and final product testing.
- Responsible for the overall implementation of QMS in the laboratory, complying with the requirements as stated in ISO/IEC 17025 and SGS Group requirements.
- Responsible for conducting refresher training programs for all the staff on ISO/IEC 17025 requirements, Quality Procedures and code of integrity.
- Responsible for taking corrective & preventive actions as and when required eg. for the non conformance raised during internal/external audits, complaints, outliers in PT’s etc.
- Plan and execute an internal audit.
- Responsible for conducting the additional audits to ensure the implementation of corrective actions taken during various audits.
- To conduct the internal audits frequently for critical activities such as test audits & report evaluation in a scheduled manner.
- Responsible for planning and monitoring the proficiency testing & inter-laboratory correlation program.
- Responsible for monitoring training needs for chemists/technicians and to provide /organising training with proper evaluation and documentation of training conducted.
- To conduct induction training for fresh technicians and do the training evaluation before assigning them to the actual job profile.
- Responsible for the evaluation of service providers and subcontractors.
- Ensure that the calibration (internal/external) and maintenance of all the equipment and accessories used for the tests are performed as per the schedule.
- Responsible for conducting the Management review meeting.
- Responsible for conducting monthly quality meetings with the lab team to review the monthly performance of the lab.
- Handling of complaints in an effective manner to deliver the customer needs, record the non-conformance findings, follow-up of corrective actions, and lay down the preventive action plan to avoid the recurrence of complaints in the most sustainable manner.
- Contribution to monitoring to improve and verification of the new tests/services.
- Responsible for document control.
- To ensure that all the documents, records, and samples are retained and disposed of as per the quality system procedure by the nominated authority.
- To ensure that the lab team complies with the safety requirements of the assigned task and area of the laboratory, and to update the branch safety officer /LL in case of any deviations to take necessary actions.
- Responsible for the Section in charge of testing and ensuring that any deviation found should be reported to TLM.
- To look into the safety aspects of the laboratory and to bring to the notice of the Lab Manager in case of any PPE is required for the particular task.
- Should keep a track of amendments to refresh and conduct safety audits to reduce the same.
- To coordinate with all S&A QA leads in coordinating partner and quality assurance.
- Ensure proper HSE Reporting (Hazard & Incident) as per the annual audit plan.
- Ensure active participation in the Behavioural Safety and HSE Awareness program
- Promote good housekeeping and safe use of equipment.
- Ensure strict PPE compliance and the Gulf SQE HSE Accountabilities
- Ensure overall H&S compliance at the site by CAP SUB.
- Ensure general communication with the employees and highlight critical issues with the H&S Head.
- Ensure that display boards are updated with current H&S information received from corporate H&S, S&A Site, S&A H&S, and HIPO incidents.
- Participate in the site H&S committee meetings.
- Ensure active implementation of H&S Policies.
- Identify and provide H&S training relevant to the risks identified in the organisation.
- Conduct the proceedings for the new employees with a Safety Induction.
- Participate in the risk assessments and ensure that the RA’s are RA’s are validated on time.
- Review the RA’s whenever there is any change in process, equipment, and/or when it is nearing the expiry.
- Ensure maximum participation of the employees for trainings, Safe Talks, risk assessment, hazard reporting, and incident reporting.
- Participate in incident investigation and ensure implementation of corrective actions.
- Participate in internal/external H&S audits.
- Ensure timely closure of H&S CARs raised during internal/external audits, hazards, incidents.
- Ensure to provide the relevant PPE’s as per the job requirement.
- Ensure the availability of SDS of all the chemicals used in the laboratory in the Chem Watch folder.
- Ensure the proper management of the gas storage and the chemical storage area as per the legal and HSE procedural requirements.
- Ensure the disposal of hazardous waste through authorized vendors.
- Create awareness among the employees about the availability of RA’s.
Testing Knowledge
- Colorfastness tests: Water, Sea water, Perspiration, Dye transfer, PVC Migration test, Artificial Urine test, Saliva test, sublimation test, Adhesive test, phenolic test, Chlorine bleach, Chlorinated pool water, Laundering test, Appearance after Washing, Soil Release tests, Dry cleaning, Light, Perspiration light, Mercerization, Etc....
- Shrinkage, Spirality, Soil Release test, Dry Cleaning, Non chlorine bleach, Corrosion resistance test, Durability test
- Flammability test:16 CFR 1610, BS EN 14878, EN 1103, ISO 6941, ISO 6940, ASTM D1230, CANCGSB - 4.2 No.27.5, BS 4569
- Rain test, Oil repellency test, Aqueous test, Drying rate, Water absorbs ion test, Water vapor permeability test
- Fiber content, Mercerization in cotton, Nickel Spot, pH Test, formaldehyde (Free & Released), Peroxide bleach, M&S test
- Abrasion test, Busting strength, Security of attachment, Rubbing, Zipper reciprocation test, Count, Construction, Seam slippage, Seam strength, Sharp point, Sharp edge, Small parts, stretch properties, Tensile strength, Water repellency
References
Michaelfrancis, Country Head for Siplec - Chennai, Michaelfrancis_P@Hotmail.Com, 9944721021
Highlights of Qualification
- 18 years of well-deserved experience in Customer service, Technical, Auditing & Quality support roles in reputed testing laboratory
- Overall implementation of QMS in the laboratory complying with the requirements as stated in ISO/IEC 17025 :2017
- Having skilled knowledge about ISO, AATCC, ASTM, GB & JIS International testing standards and Protocols
- Intra laboratory operation and management skills
- Well versed knowledge about all major key buyers (Primark, Dunne’s Stores, Carrefour, Land Mark, PVH, Tommy, Peacock, Arcadia, Debenhams, Sainsbury (TU), C&A, M&S, Next, John Lewis, Decathlon, Tomatillos, Desigual, Macys, Carrefour ..etc.) testing protocols
- Updated knowledge about country wise legal & compliance and Children’s product safety requirements (CPSIA, FTC 303 & 423, CEN16792, EN 71, EN17394, REACH, Etc.....)
- Conducting technical training programs.
- Proven ability to manage and coordinate multiple projects in a fast paced, highly professional environment
- Ability to make independent judgments and to act calmly, quickly, and logically in a crisis situation.
- Being best technical solution provider based on the customer needs
- Risk based evaluation skills of various functions in laboratory (HIRA)
- Certified internal auditor for ISO 9001-2015 -Quality Management System, ISO 45001 -2018 -Occupational
- Iso 14001 – 2015-Health and Safety management system and laboratory QMS ISO /IEC 17025 :2017
- Maintaining prompt & transparent communication
- Monitoring inter laboratory operations and analyzing its performance level under various key factors
- Reduced laboratory operating expenses.
- Regularly conducting team meetings and identifying the improvement factors
QMS and Technical Area
- Review the internal standards, buyer’s protocol & prepare SOP for all sections in order to harmonize the process
- To conduct the internal audits frequently for critical activities, test audits & report evaluation in a scheduled manner
- NC’s handling, root cause analysis and CAP as well as NC feedback sharing actions and to lay down the preventive action plan to avoid the recurrence of the complaints in most sustainable manner
- Continuous involvement in production process for the improvement of test quality issues and fixing the problems
- Providing technical solution to supplier to enhance their product quality
- Make lab more profitable by increasing the accreditations by the laboratories. More than two-fold of approvals/accreditation in the period
- Looking process toward achievement of company quality policy / objective Incoming, in-process and final product testing.
- Responsible for the overall implementation of QMS in the laboratory, complying with the requirements as stated in ISO/IEC 17025 and SGS Group requirements.
- Responsible for conducting refresher training programs for all the staff on ISO/IEC 17025 requirements, Quality Procedures and code of integrity.
- Responsible for taking corrective & preventive actions as and when required eg. for the non conformance raised during internal/external audits, complaints, outliers in PT’s etc.
- Plan and execute an internal audit.
- Responsible for conducting the additional audits to ensure the implementation of corrective actions taken during various audits.
- To conduct the internal audits frequently for critical activities such as test audits & report evaluation in a scheduled manner.
- Responsible for planning and monitoring the proficiency testing & inter-laboratory correlation program.
- Responsible for monitoring training needs for chemists/technicians and to provide /organising training with proper evaluation and documentation of training conducted.
- To conduct induction training for fresh technicians and do the training evaluation before assigning them to the actual job profile.
- Responsible for the evaluation of service providers and subcontractors.
- Ensure that the calibration (internal/external) and maintenance of all the equipment and accessories used for the tests are performed as per the schedule.
- Responsible for conducting the Management review meeting.
- Responsible for conducting monthly quality meetings with the lab team to review the monthly performance of the lab.
- Handling of complaints in an effective manner to deliver the customer needs, record the non-conformance findings, follow-up of corrective actions, and lay down the preventive action plan to avoid the recurrence of complaints in the most sustainable manner.
- Contribution to monitoring to improve and verification of the new tests/services.
- Responsible for document control.
- To ensure that all the documents, records, and samples are retained and disposed of as per the quality system procedure by the nominated authority.
- To ensure that the lab team complies with the safety requirements of the assigned task and area of the laboratory, and to update the branch safety officer /LL in case of any deviations to take necessary actions.
- Responsible for the Section in charge of testing and ensuring that any deviation found should be reported to TLM.
- To look into the safety aspects of the laboratory and to bring to the notice of the Lab Manager in case of any PPE is required for the particular task.
- Should keep a track of amendments to refresh and conduct safety audits to reduce the same.
- To coordinate with all S&A QA leads in coordinating partner and quality assurance.
- Ensure proper HSE Reporting (Hazard & Incident) as per the annual audit plan.
- Ensure active participation in the Behavioural Safety and HSE Awareness program
- Promote good housekeeping and safe use of equipment.
- Ensure strict PPE compliance and the Gulf SQE HSE Accountabilities
- Ensure overall H&S compliance at the site by CAP SUB.
- Ensure general communication with the employees and highlight critical issues with the H&S Head.
- Ensure that display boards are updated with current H&S information received from corporate H&S, S&A Site, S&A H&S, and HIPO incidents.
- Participate in the site H&S committee meetings.
- Ensure active implementation of H&S Policies.
- Identify and provide H&S training relevant to the risks identified in the organisation.
- Conduct the proceedings for the new employees with a Safety Induction.
- Participate in the risk assessments and ensure that the RA’s are RA’s are validated on time.
- Review the RA’s whenever there is any change in process, equipment, and/or when it is nearing the expiry.
- Ensure maximum participation of the employees for trainings, Safe Talks, risk assessment, hazard reporting, and incident reporting.
- Participate in incident investigation and ensure implementation of corrective actions.
- Participate in internal/external H&S audits.
- Ensure timely closure of H&S CARs raised during internal/external audits, hazards, incidents.
- Ensure to provide the relevant PPE’s as per the job requirement.
- Ensure the availability of SDS of all the chemicals used in the laboratory in the Chem Watch folder.
- Ensure the proper management of the gas storage and the chemical storage area as per the legal and HSE procedural requirements.
- Ensure the disposal of hazardous waste through authorized vendors.
- Create awareness among the employees about the availability of RA’s.
Testing Knowledge
- Colorfastness tests: Water, Sea water, Perspiration, Dye transfer, PVC Migration test, Artificial Urine test, Saliva test, sublimation test, Adhesive test, phenolic test, Chlorine bleach, Chlorinated pool water, Laundering test, Appearance after Washing, Soil Release tests, Dry cleaning, Light, Perspiration light, Mercerization, Etc....
- Shrinkage, Spirality, Soil Release test, Dry Cleaning, Non chlorine bleach, Corrosion resistance test, Durability test
- Flammability test:16 CFR 1610, BS EN 14878, EN 1103, ISO 6941, ISO 6940, ASTM D1230, CANCGSB - 4.2 No.27.5, BS 4569
- Rain test, Oil repellency test, Aqueous test, Drying rate, Water absorbs ion test, Water vapor permeability test
- Fiber content, Mercerization in cotton, Nickel Spot, pH Test, formaldehyde (Free & Released), Peroxide bleach, M&S test
- Abrasion test, Busting strength, Security of attachment, Rubbing, Zipper reciprocation test, Count, Construction, Seam slippage, Seam strength, Sharp point, Sharp edge, Small parts, stretch properties, Tensile strength, Water repellency