Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Personal Information
Timeline
Generic

Anitha Nagasetti

Hyderabad

Summary

10+ years of experience in operations dealing with US insurance. Proven track record of using excellent personal, communication and organization skills. I’m a creative and curious person, with a pas. I believe that my experience in client-facing interactions helps me better understand audience needs and makes me an effective and strategic problem-solver.

Overview

13
13
years of professional experience
2023
2023
years of post-secondary education
3
3
Languages

Work History

Team Lead – Insurance Services Operations

Patra India BPO Pvt. Ltd
01.2022 - Current
  • Lead a team of [#] professionals managing COI-insured accounts, ensuring that all client policies and service agreements are fully compliant with industry standards
  • Oversee day-to-day operations, focusing on accurate documentation and timely submissions of COIs for various clients
  • Develop, implement, and streamline processes to ensure compliance with COI regulations, reducing risk and improving efficiency
  • Coordinate with clients to verify the coverage and resolve any discrepancies in COI-related documentation
  • Review and assess claims and insurance-related documents, ensuring all submissions meet the necessary requirements
  • Provide ongoing training to team members about COI-related procedures, industry standards, and compliance measures
  • Identify areas for process improvement within the team, reducing errors and increasing the overall satisfaction of COI-insured clients
  • Serve as a point of escalation for complex COI-related issues, ensuring prompt and effective resolution

Senior Customer Service Representative (Insurance)

Patra India BPO Pvt. Ltd
07.2012 - 12.2021
  • Company Overview: We work for US base Insurance Brokerage company handling cert issuance with 100% Quality
  • Assisted in the handling and processing of COI-insured accounts, working with insurance providers to verify coverage and coverage limits
  • Ensured accurate documentation of all COI-related data, and collaborated with the underwriting and claims departments to streamline workflow
  • Worked directly with clients to resolve discrepancies and provide updates on COI status
  • Maintained up-to-date knowledge of insurance regulations to ensure compliance in all client interactions
  • Creative towards challenges along the path of profession
  • Keen sense of responsibility and solid professional standards
  • Team attrition and a very good team player
  • We work for US base Insurance Brokerage company handling cert issuance with 100% Quality

Education

BTECH - ECE

Raghu Institute of Technology

INTERMEDIATE - undefined

Sai Ganapathi Polytechnic College

SECONDARY EDUCATION - undefined

Mahathi Model School

Skills

  • Quick Learner
  • Smart Worker
  • Open minded
  • Good Communication Skills
  • Ability to work in team
  • Self-Motivated
  • Committed towards work

Accomplishments

  • Attended workshop on networking at IIT Hyderabad.
  • Attended python workshop in Andhra university.
  • Attended ethical hacking workshop conducted by Spyry technologies.

Disclaimer

I hereby declare that all the data furnished above are true as per best of my knowledge.

Personal Information

  • Date of Birth: 06/02/92
  • Marital Status: Married

Timeline

Team Lead – Insurance Services Operations

Patra India BPO Pvt. Ltd
01.2022 - Current

Senior Customer Service Representative (Insurance)

Patra India BPO Pvt. Ltd
07.2012 - 12.2021

INTERMEDIATE - undefined

Sai Ganapathi Polytechnic College

SECONDARY EDUCATION - undefined

Mahathi Model School

BTECH - ECE

Raghu Institute of Technology

Similar Profiles

CREATE PROFILE
Anitha Nagasetti