Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

Shilpi Das

Bengaluru

Summary

Seeking the challenging and rewarding assignments with an organization of high repute where I can get the opportunity to learn and grow. I am looking for a platform where I can positively contribute towards taking the company on the next level with my diligence, integrity and expertise. I am keen to employ my knowledge and experience to enhance the company profits and adding value to its operations.

Focused HR Business controls and operations with over 9+ years of Experience in coordinating with large and diverse teams aligned with business spread over NA/EMEA/APAC geographies within multiple workstreams. Rich experience in managing HRSS Operations, business partnering functions. Demonstrated an experience in HRP business right from transition, project handling, go live to managing business post go live. Decent exposure to all employee life cycle HR processes from Hire to Retire with operational and implementation knowledge of HRMS Tool viz Workday/SharePoint/SNOW/SAP/ACONSO (internal tool) Quickly Learn New Software Packages and Incorporate it with work. I have achieved few rewards and accolades in the current and past organizations.

Overview

11
11
years of professional experience

Work History

Senior HR Shared Service Analyst- Team Lead (EMEA Services Gallia)

Accenture Solutions
Bengaluru
03.2023 - Current
  • Completed Process Map/Flow and detailed documentation for all process and obtained Sign Off from the Stakeholders and managed version control.
  • Have managed the 184 process DTPs/SOPs as part of transition plan in the current role.
  • Transitioned and stabilized the LOA, Exit and HR Services for all Gallia Countries.
  • Assisting and collaborating with HRBPs/HRPAs for employee related issues & concerns.
  • Overseeing the HR Services, Contracts, Certificates, Country Transfers, LOA, and Exit Teams.
  • Perform and Validation of Job Administrations transactions in Workday (LOA, Org Agility, Cost Center, Data Change, No-Show, People Lead change etc.)
  • Handled client and stakeholders’ escalations and provided RCA within the shortest timeline.
  • Have a produced the process wise check list for each process in order to conceptualize the Quality Audit Framework.
  • Provide Constructive feedback monthly on performance to individuals on a regular basis.
  • Weekly/ Monthly meet with client towards open issues.
  • Set and assess Associate’s performance expectations and create individual action plan.
  • Managed multiple Projects initiatives within the groups which included Automation/Transformation/J2IO.
  • Assisting and managing the projects for Transformation/ Automation/ Integration and Digitization.
  • Collaborating with COEs for better business outcomes and fix the process related gaps.
  • Auditing the internal transactions on daily basis and providing the coaching to the team members for the errors.
  • Managing the capacity of 9 FTEs.

Senior HR Shared Service Analyst (Employee Background Verifications)

Accenture Solutions
Bengaluru
08.2022 - 02.2023
  • Assist Human Resource functions during On-boarding process (Campus & Lateral Hires)
  • Manage end to end background verification for multiple accounts.
  • Coordinate with Business partners & Internal Clients to close BGV within SLA.
  • Coordinate with Employees and Candidate for level 1 & level 2 insufficiencies.
  • Quality Audit Analysis for the Background check reports and data provided by the vendors.
  • Provide support on Employee Verification queries.
  • Managing team performances and targets on daily basis.
  • Conducting personal meetings with clients, vendors analyzing requirements and planning road maps for objective orientation.
  • Liaising closely with Vendors to meet the deadlines received from key stakeholders and acquisition Clients.
  • Managing the capacity of 3-4 FTEs.

Senior Associate (Employee Onboarding & Background Checks Specialist)

State Street Corporate Services Pvt. Ltd.
Bengaluru
09.2019 - 08.2022
  • Support all pre-boarding administration for candidates that have accepted an offer at State Street ensuring completion and accuracy of all tasks.
  • Responsible for updating the HR system (Workday) to reflect a new hire has been identified and hired as per their start date.
  • Coordinating between recruiters and candidates to acquire documents for Background verification.
  • Verifying the candidates Background verification form against the documents submitted.
  • Ensuring appropriate background check(s) are conducted on the final candidate for all FTE (Full Time Employee) and Intern.
  • Support Background Investigation operations for the overseas candidate of State Street which includes the region of India, NA, EMEA and APAC.
  • Responsible for pre & post start communications to candidates.
  • Ensuring the appropriate background checks have been completed within the TAT.
  • Filter out the hires that are not eligible to be onboarded – considering the regulations.
  • Reviewing the background check report from Vendor and managing the Vendor for daily BGC reporting.
  • Providing written notification to a candidate, who may not be considered for position based on the results of the background check (Country Specific).
  • Provide process training and timely updates to the new joiners before they move to go live production.
  • Reviewing any dispute submitted by candidate challenging the accuracy of information contained in the background check.
  • Liaise with other departments or functions (Global Security, Onboarding, Recruiters/TA, Hiring Managers and Ethics & Compliances).
  • Prepare Due Diligence & Quality Audits based on the identification of Alerts in the Background Check Reports.
  • Coordinate with the candidates and vendor to find out insufficient data or documentation.
  • Assist project managers.
  • To ensure that all business data requirements are completed accurately and supporting reports are shared with the business within agreed timescales.

Senior Executive Background Checks

Securitas India (Walson's Group)
Bengaluru
09.2018 - 09.2019
  • Writing and Quality Checking of the Background Verification Reports and sending it to the client directly through mail.
  • Coordinating with the client and resolving their queries.
  • Following-up with internal team for timely delivery of reports as per clients’ priority.
  • Tracking the discrepancy cases (RED Cases) and having a quality check on such reports before sharing it with clients.
  • Monthly meeting with clients to understand their requirements and challenges to ensure client satisfaction.
  • Communicate all updates and important client communication with the team members.
  • Proactive approach with client with regards to the process of verifications and change in any internal process and client updates.
  • Maintaining lists of confirmed checks and share closure data and coordinating with vendor on the same.
  • Addressing client escalations and providing timely resolution to clients.
  • Timely coordination with clients and internal team for quick delivery and response towards client queries.

Customer Support Consultant L-1

No-Broker Technologies Pvt. Ltd.
Bengaluru
06.2018 - 09.2018
  • Cross selling/Up selling the subscription plans.
  • Understand the Customer requirements and plan the business accordingly.
  • Meeting the deadline.
  • Maintaining a good rapport with the Owners & Tenants.

BGC Executive – Background Verification

Genius Consultants Ltd.
Kolkata
02.2016 - 09.2017
  • End to end Audit Process flow and Understand Candidate analysis.
  • Monitoring & follow-up on assigned background investigation (BI) requests, with National/International 3rd party vendor(s) and coordinating with them for delivering the reports within TAT.
  • Initiating allocated checks in the tracker, online portal.
  • Conducting Internet research into checks to find contact details of HR/Vendors/Concern issuing authorities.
  • Maintaining lists of confirmed checks and share closure data.
  • Consolidating reports for the Quality Check for screening the errors.
  • Coordinated with Issuing authorities & vendors from across India.
  • Billing & Collection, payment follow-ups.
  • Escalation Handling.
  • Have been handling education verification checks reports.
  • Have been handling professional verification checks reports.
  • Have been handling address verification checks reports.
  • Maintaining accurate records of documentation relating to the above.

Marketing Executive

PHI Learning Pvt. Ltd.
Kolkata
09.2014 - 02.2015
  • Looking for the promotional & branding activities of the products.
  • Ensuring the end users requirements are filled.
  • Learn Manage and single handle support business Promotions.

Education

HR Management & Analytics -

Indian Institute of Management- Kozhikode
Calicut
12.2024

M.B.A. (Full Time) -

VidyaSagar University
W.B.
12.2015

B.Sc. (Full Time) -

Rani Durgavati Vishwa Vidyalaya
M.P.
12.2012

Higher Secondary -

Guru Gobind Singh Higher Secondary School
12.2009

Secondary -

Guru Gobind Singh Higher Secondary School
12.2007

Skills

  • Excellent Knowledge of MS office (Word Excel)
  • Expertise in Internet surfing and online research
  • Good Client Serving Skills
  • Soft spoken
  • Debonair
  • Disciplined
  • Good written / verbal/ communication skills
  • Good listening skills
  • Good facilitation skills
  • Results-oriented
  • Customer-focused service skills
  • Management capabilities
  • Ability to handle sensitive and confidential information
  • Good at research
  • Critical thinking skills
  • Strong time management skills
  • Organizational skills
  • Appropriate sense of urgency
  • Proactive approach
  • Multi-tasking
  • Prioritizing client requirements
  • Zeal to learn new things
  • Quick Learner

Hobbies and Interests

Learn and implement New Age Human Resources Competency

Languages

  • English
  • Hindi
  • Bengali

Personal Information

  • Date of Birth: 08/10/91
  • Marital Status: Single

Timeline

Senior HR Shared Service Analyst- Team Lead (EMEA Services Gallia)

Accenture Solutions
03.2023 - Current

Senior HR Shared Service Analyst (Employee Background Verifications)

Accenture Solutions
08.2022 - 02.2023

Senior Associate (Employee Onboarding & Background Checks Specialist)

State Street Corporate Services Pvt. Ltd.
09.2019 - 08.2022

Senior Executive Background Checks

Securitas India (Walson's Group)
09.2018 - 09.2019

Customer Support Consultant L-1

No-Broker Technologies Pvt. Ltd.
06.2018 - 09.2018

BGC Executive – Background Verification

Genius Consultants Ltd.
02.2016 - 09.2017

Marketing Executive

PHI Learning Pvt. Ltd.
09.2014 - 02.2015

HR Management & Analytics -

Indian Institute of Management- Kozhikode

M.B.A. (Full Time) -

VidyaSagar University

B.Sc. (Full Time) -

Rani Durgavati Vishwa Vidyalaya

Higher Secondary -

Guru Gobind Singh Higher Secondary School

Secondary -

Guru Gobind Singh Higher Secondary School

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Shilpi Das