Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Shweta Singh

Shweta Singh

Gurugram

Summary

Reliable Team Lead with expertise in client management, business operations, and leadership. Demonstrated success in strategic analysis and project management, adept at handling multiple tasks simultaneously.

Overview

6
6
years of professional experience

Work History

HR Service Delivery Senior Analyst (Team Lead)

Accenture
Gurugram
09.2023 - Current
  • Collaborated with clients to design and build a robust plan to provide smooth services pertaining to onboarding, Benefit, and pre-payroll services.
  • Managed HR operations support for clients across SEA and MEA with a team of 14 FTE.
  • Been a part of project management team and facilitated certain projects/clients implementations.
  • Maintained Service Level Agreement standards consistently.
  • Led weekly and monthly regional calls with internal and external stakeholders.
  • Developed solutions for mitigating risks based on detailed process analysis
  • Demonstrated strong attention to detail and precision in all aspects and have worked on detailed root cause analysis to prevent any escalations.
  • Responsible for driving weekly connects with stakeholders to discuss any issues highlighted by the client with the prepared RCAs.
  • Managed year-end performance discussion completions
  • Engaged in teamwork to tackle central challenges and find actionable solutions
  • Responsible for timely updating the BT documents and 3X3 documents.
  • Responsible for ensuring the quality checks to be done on every processing of WFA and Payroll, and the same to be updated in SQF.
  • Consistently met SLAs and exceeded client expectations.
  • Prepared colleague scorecards and conducted one-on-one meetings when required.

Team Manager

Wipro
Gurugram
06.2018 - 08.2023
  • Managed two different international clients from USA & Canada with the total headcount of 31 associates
  • Responsible for leading HRFS services i.e
  • WFA operations and payroll services to 'Bank of Montreal' clients
  • Played vital role in certain implementations of new clients and new tools within the team
  • Coordinates development of corporate performance measures in consideration of Ever-source's strategic direction, tactical operations objectives, investment planning, budgeting, workforce planning as well as industry and regulatory trends
  • Responsible for completing the year end and performance appraisal
  • Improvement projects Operations/Succession planning
  • To plan for and perform team performance reviews, IDP's, performance improvement plans (PIPs), one on one reviews and talent reviews at defined frequency
  • Build domain knowledge within the team through getting regular refreshers and huddles conducted
  • HRO, WFA & Payroll services

Education

PGDBA, (POST GRADUATION DIPLOMA IN BUSINESS ADMINISTRATION) - business studies, HR and Finance

Symbiosis
Pune
01.2022

B.com (Hon.) - Finance,Human resources, marketing, and Finance

Graphic Era University
Dehradun
01.2018

Skills

  • Team Management and People Management
  • Leadership skills and stakeholder management
  • Project Management
  • Critical thinking
  • Skilled in MS Excel
  • Strong attention to detail, and ability to produce high-quality work
  • Customer support
  • Research
  • Microsoft Office
  • Microsoft Excel
  • Communication
  • Compliance Management
  • Analytical Thinking
  • Conflict Resolution
  • Human Resources Operations

Awards

  • Received an Encore award in Q2'2024 as an Emerging Team lead.
  • Awarded with Dazzle and Blaze Awards for Q3 in 2018, all quarters in 2022 and QI and Q3 in 2023.
  • Received positive feedback from the clients for providing Stakeholder experience.
  • Won the annual platinum team award for 2020.

Timeline

HR Service Delivery Senior Analyst (Team Lead)

Accenture
09.2023 - Current

Team Manager

Wipro
06.2018 - 08.2023

PGDBA, (POST GRADUATION DIPLOMA IN BUSINESS ADMINISTRATION) - business studies, HR and Finance

Symbiosis

B.com (Hon.) - Finance,Human resources, marketing, and Finance

Graphic Era University

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Shweta Singh