Football
Shaik Taleeb Ahmed
HR Service Delivery Senior Analyst
Bangalore
Summary
Specialized in HR Operations having around 9+ years of experience in handling all facets of HR operations across onboarding, induction, payroll management, HRIS management, auditing, contract payroll, BGV, statutory compliance, employee relations and offboarding, Hands on expertise in cloud application tool like workday, case management tool Service Now and testing tool Jira
Overview
10
10
years of professional experience
4
4
Languages
Work History
HR Service Delivery Senior Analyst
Accenture
04.2020 - Current
- Part of HR Service Delivery Team for Accenture’s biggest client providing end to end HR operation global support
- Deep understanding of global SOPs and local regulations/guidelines applicable in countries North America, Canada, Puerto Rico, European countries, APAC.
- Updating Personal data changes for the employees across USA, Canada, LATAM, EMEA and APAC.
- Managed Employee records for Professional Management Employees in Workday.
- Responsible for the Employee’s personal and official records on Workday
- Following up with the requestors and stakeholders to complete the Business processes within the turnaround time
- Involved in training, coaching, and matching the trainee's skill set to the required standard for the process
- Maintained employee Workday records which include: status updates, terminations and new hires.
- Ensured the quality of HR process in system and share the audit scores with the respective advisors and document feedback
- Manage and Document centralised SOPs.
- Develop metrics that provide data for process performance as part of management dashboard.
- Hands on expertise in cloud application tool like Workday and case management tool Service Now
- Ensuring SLA, quality and efficiency and other KPIs/metrics are met for every case
- Guiding/mentoring the team on regular day to day process updates and meeting challenges
- Publishing various audits and productivity report to the leadership that ensure Organisation goal is met
- Auditing the individual case management and updating the same in internal quality application
- Seasoned in handling case volume
- Bring to life various automation project (UAT, Regression Testing, System Integration) and expertise in working on Testing tool JIRA.
- Document and track quality feedback
- Initiate process improvement/quality improvement ideas and implement.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated team on organisation mission and goals to help employees achieve success.
- Evaluated team performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
Senior Human Resource Executive (Compensation and Benefits)
Hinduja Global Solution
09.2015 - 02.2020
- Induction & Joining Formalities
- Background Verification
- Offer Generation
- Payroll Management
- Statutory compliance
- TAMS ( Talent Acquisition Management System)
- ERD (Employee Record Digitalisation)
- HR Analytics
- Exit Management
Education
Master in Business Administration - undefined
Kuvempu University
Shivamogga05.2015
Bachelor in Commerce - undefined
Sahyadri Arts and Commerce College
Shivamogga05.2013
Skills
Jira
Workday
Azure DevOps
Service Now
MS Excel
Fountain
Conduent
Accomplishments
- Completed the Accenture's Emerging Leadership Programs
- Encore Award 2021 for the star of business Award
- Encore Award 2022 for Client Value Creation Award
- Encore Award 2023 for Emerging Team Lead Award
- Re-organized Quality framework model to make it work better
- Implementation of automation in EIB
Interests
Cricket
Music
Timeline
HR Service Delivery Senior Analyst
Accenture
04.2020 - Current
Senior Human Resource Executive (Compensation and Benefits)
Hinduja Global Solution
09.2015 - 02.2020
Master in Business Administration - undefined
Kuvempu University
Bachelor in Commerce - undefined
Sahyadri Arts and Commerce College