Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Riya Ghosh

Summary

Detail-oriented and results-driven Business Analyst with 4 years of experience in bridging the gap between business needs and technical solutions. Expert in Agile methodologies, including Scrum, and proficient with tools such as JIRA, Confluence, SQL, Azure, and Tableau for data analysis, documentation, and product development. Adept in process modeling, gap analysis, stakeholder management, and driving project success through clear communication, user stories, and effective project management.

Overview

4
4
years of professional experience

Work History

Freelance Senior Business Analyst – HR/HCM Project

Freelance
Hyderabad
02.2025 - Current
  • Worked on multiple freelance assignments focused on HR process automation, payroll system enhancements, and employee management solutions.
  • Facilitated requirement workshops with clients to capture HR/HCM needs and translated them into BRD, FRD, and SRS documents.
  • Conducted gap analysis to align client HR processes with system capabilities.
  • Created user stories, process flows, and functional specifications to support development teams.
  • Developed and executed test scripts, performed UAT and system testing, and logged defects for HR modules.
  • Advised clients on regulatory compliance, ensuring HR processes adhered to local and organizational standards.
  • Provided mentoring and guidance to junior analysts during freelance project collaborations.

Business Analyst

Tach21 | Timeosoft
11.2024 - 03.2025
  • Worked on HR-linked operational modules in an e-commerce setup (vendor & employee onboarding, payroll data integration).
  • Conducted gap analysis, prepared FRDs, and maintained sprint backlogs for agile delivery.
  • Supported training documentation and knowledge transfer across business and technical teams.

Business Analyst

Wipro
05.2024 - 10.2024
  • Company Overview: Business Analyst RIB(ICICI Client)
  • Gathered and documented business requirements(BRD, FRD) and translated them into technical specifications.
  • Conducted data analysis and generated actionable insights using SQL and Power BI to guide project decisions.
  • Assisted in wireframing and prototyping using Balsamiq and Azure to visualize user interfaces.
  • Performed API testing using Postman and JSON/XML to ensure functionality.
  • Led User Acceptance Testing (UAT) and created testcases for QA, ensuring alignment with business needs.
  • Monitoring deliverables and ensuring timely completion of projects.
  • Business Analyst RIB(ICICI Client)

Business Analyst

ICT Health Technology
05.2021 - 05.2024
  • Company Overview: HRMS (IGMH, Maldives)
  • Led HRMS implementation for a large healthcare client, ensuring compliance with HR and healthcare regulations.
  • Collaborated with stakeholders to gather, analyze, and document HR requirements across employee records, payroll, and workforce management.
  • Translated business needs into functional and non-functional specifications, workflows, and process models (UML/Visio).
  • Developed and executed test scripts, logged defects, and coordinated with technical teams to ensure timely resolution.
  • Facilitated workshops and training sessions, preparing system documentation and user manuals for HR teams.
  • Partnered with QA team to define test strategies and perform system testing for HRMS modules.
  • Ensured regulatory compliance with local and organizational policies in HR processes.

Education

Bachelor - English Literature

BANARAS HINDU UNIVERSITY

Skills

  • Software Development Lifecycle(SDLC)
  • Agile & Scrum Methodologies
  • Requirements Gathering & Analysis
  • Business Process Modeling(BPM)
  • Microsoft Visio
  • UML
  • User Interface Design & Prototyping
  • Balsamiq
  • Figma
  • Quality Assurance (UAT)
  • Manual Testing
  • Test Case Creation
  • Postman
  • SAP
  • Stakeholder Management & Communication
  • Data Analysis & Reporting
  • SQL
  • Power BI
  • Python
  • Project Management Tools
  • JIRA
  • M365 Suite
  • SharePoint
  • Teams
  • API Understanding & Testing
  • JSON/XML
  • Problem-Solving & Critical Thinking

Websites

Timeline

Freelance Senior Business Analyst – HR/HCM Project

Freelance
02.2025 - Current

Business Analyst

Tach21 | Timeosoft
11.2024 - 03.2025

Business Analyst

Wipro
05.2024 - 10.2024

Business Analyst

ICT Health Technology
05.2021 - 05.2024

Bachelor - English Literature

BANARAS HINDU UNIVERSITY

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Riya Ghosh