Kirti Singh
Bangalore
Summary
With over 3.3 years of experience as a Salesforce admin and developer, I bring expertise in optimizing CRM systems to drive business growth. Holding 6x Salesforce certifications, I also possess valuable knowledge of Veeva CRM and Veeva Align, enhancing my capabilities. My adept communication and problem-solving skills have been recognized by clients and my company, earning awards for exceptional performance and client value creation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Packaged App Development Analyst
Accenture
01.2021 - Current
- Company Overview: Project: Astellas Pharma
- Implemented Veeva Vault and CRM solutions for Life Sciences clients, ensuring alignment with industry standards and best practices
- Led a development team in designing and deploying customized solutions to meet client requirements, driving successful project completions
- Collaborated with client teams and SMEs, gathering business requirements, and ensuring seamless integration of technology solutions
- Provided insights on process improvement opportunities, utilizing advanced technology solutions to enhance overall business efficiency
- Recognized and awarded for exceptional project work, receiving 5/5 project points from all stakeholders for the project
- Singlehandedly managed the configuration and deployment of Veeva Link (Vlink)
- Conducted comprehensive impact analysis to understand requirements and assess potential effects of updates or changes
- Led the deployment of Lightning pages, enhancing user experience and streamlining the interface for improved productivity
- Worked independently to ensure the system was properly configured and optimized for the needs of the organization
- Managed the entire project lifecycle, from gathering client requirements to delivering component demos and obtaining stakeholder feedback
- Worked on page layout updation, profile management, Engage license management, configuration and customization changes in Veeva CRM
- Presented demos to clients and business stakeholders, effectively showcasing project progress, and soliciting feedback for continuous improvement
- Conducted thorough testing and created comprehensive checklists to ensure seamless production deployment
- Maintained accurate documentation of code changes and contributed to Agile processes for effective project delivery
- Executed various tasks including territory management, field force setup, functional profile creation, user management, field creation and mapping, product alignments, and account management based on zip to terr model in Veeva Align
- Project: Astellas Pharma
Education
Bachelor of Engineering - Computer Science
Rajarajeswari College of Engineering
Bangalore, Karnataka08.2021
Skills
- Security Configurations
- OWD
- Automation Tools
- Approval Process
- Debugging Skills
- Workflows Process
- Builder
- Flows
- Role and Profile Management
- Sharing Rules
- Territory Management
- LWC
- SOQL
- SOSL
- Apex Classes
- Triggers
- Chain Sets
- Problem Solving
- Communication Skills
- Management Skills
- SDLC
- Software Development Lifecycle(SDLC)
- Agile Methodology
Certification
- Salesforce Certified Administrator (SCA)
- Salesforce Certified Platform App Builder Certification
- Salesforce Certified Platform Developer 1 Certification
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified AI Associate
Accomplishments
- Award for Client Value Creation of Veeva Link PWO Successful Go-Live Sponsored by Accenture
Tools
Service Now(Ticket Management, Change Management, User Stories)
MS Excel
MS Word
Apex Data Loader
Workbench
Salesforce Inspector
ALM(Application Lifestyle Management)
Timeline
Packaged App Development Analyst
Accenture
01.2021 - Current
Bachelor of Engineering - Computer Science
Rajarajeswari College of Engineering
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