Ruchika Shrivastava
Bengaluru
Summary
Experienced with SAP ABAP development, focusing on delivering robust and efficient coding solutions. Utilizes advanced debugging and problem-solving skills to ensure smooth system operations. Knowledge of integrating SAP modules and leveraging best practices to maximize system performance and business value.
Four years of experience in manual testing, monitoring, and troubleshooting. Strong background in management, supervision, training, and customer service. Team-oriented with leadership qualities. Effective collaborator and leader of training program sessions. Good communication and presentation skills for conveying complex information clearly and concisely.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Packaged App Development Analyst
Accenture
12.2024 - Current
- Practicing hands-on experience on GUI.
- Undergoing on SAP ABAP related training.
SAP ABAP Intern
Accenture
07.2024 - 09.2024
- Learned concept of RICEFW in SAP.
- Have knowledge of CDS view, ALV reports, AMDP.
- Able to create Forms.
- Understanding of modularization and Enhancement technique.
- Gained insights about classification of data and business objects and BAPI.
Network Operation Centre Analyst
HCL Technologies
06.2015 - 05.2018
- Proficiently handled with attention to issues and tested them manually.
- Engaged end users and answered questions via email, phone.
- Data analysis and monitoring alarms, hands-on experience on proactive tools.
- Keeping track of the raised Tickets for their closure within SLA and sharing proper comments/ attachments with RCA.
- Defect tracked and reported the bugs.
- Testing line -to -line connections and analyzing them.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Managed and supervised team of 5 employees, overseeing training and professional growth of employees.
- Creating reports of day to day activities and progress.Managed quality documentation and participated in internal quality audits.
Technical Support Associate
Tech Mahindra
04.2014 - 05.2015
- Knowledge of writing, reviewing and executing Test Cases.
- Installed, Configured and troubleshooted Networking Equipment's: routers, modems and other hardware devices for end users.
- Very good in handling errors.
- Support to customers concerning their problems and high level of energy, use of judgment and ability to solve problems efficiently.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Education
Bachelor of Engineering - Information Technology
Priyadarshini College Of Engineering RTMNU
06-2013
Certificate of Higher Education - XII -
CBSE
03-2009
Certificate of Secondary Education - X -
CBSE
03-2007
Skills
- Troubleshooting and configurations
- Manual testing and monitoring
- Basic Understanding of SAP ABAP concepts
- Creating tables using Data Dictionary
- Network Development / Operations
- Ability to prioritize, schedule and manage tasks
- Reported issues on ticketing tools eg: BMC Remedy
- Hands on experience Proactive monitoring tool
- Experience working in MS office
- Knowledge on Ascade and BOXI to get information to fix the issues
- Worked on Cacti and Tekelec tools
- SAP GUI
- Smart forms development
Certification
ITIL Foundation certification in Service management (2017)
Timeline
Packaged App Development Analyst
Accenture
12.2024 - Current
SAP ABAP Intern
Accenture
07.2024 - 09.2024
Network Operation Centre Analyst
HCL Technologies
06.2015 - 05.2018
Technical Support Associate
Tech Mahindra
04.2014 - 05.2015
Bachelor of Engineering - Information Technology
Priyadarshini College Of Engineering RTMNU
Certificate of Higher Education - XII -
CBSE
Certificate of Secondary Education - X -
CBSE
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