Hi, I’m
Anithamary Ananthan
Perambur,TN
Summary
To associate with progressive organization that gives me scope to update my knowledge and skills according to latest trends and be a part of team that dynamically works towards the growth of organization and gains satisfaction thereof.
Overview
14
years of professional experience
Work History
Merit Software Services
Senior Tele Researcher
05.2017 - Current
Job overview
- Domain: Market Research/Industrial Research (UK construction industry- Glenigan)
- Highlights:
- Provide the most accurate and comprehensive information on the UK construction Industry with Web research and Phone-Base research.
- Communicate with global customers, construction companies, consultants and Government council's acquiring information on the construction projects across the UK and document the data.
- Monitor and analyze project performance through a range of measures, internal and external and communicating back to the business with appropriate recommendations.
- Prepare sector and region-specific industry analysis report to provide new business opportunities for customers.
- Ensure that projects deliverables are delivered on-time, with quality.
Allsec Technologies Ltd
Senior Customer Support Officer
11.2011 - 04.2017
Job overview
- A) Domain: Credit Card Collection
- Highlights:
- Kept company and department goals in line each month by setting up payment and setting up forbearance agreements over the phone
- Processed skip tracing routing to locate clients and performed asset management activities s that promoted customer goodwill and retention
- Maintained 100% quality adherence every month through random call monitor
- Performed desk reviews each month to ensure collection goals and deadlines were met.
- Prepared month-end reports as needed.
- Improved customer payment rates by analyzing and effectively supporting these accounts that had been neglected.
- Performed supervisory tasks including coaching, evaluations, performance management, and personnel administration.
- B) Domain: Mortgage
- Highlights:
- Prepare and assemble final closing document.
- Obtain any missing information from the borrowers or incorrect information in the file by working with the borrowers.
- Review all closing documents for any errors and to ensure compliance regulations are met.
Education
SDNB Vaishnav College for WomenChennai
BBA
03.2011
Skills
- Capable of handling individual projects
- Adaptable and a quick learner with skills to work under pressure
- Managed a high-volume workload within a deadline-driven environment
- Met performance benchmarks in all areas (speed, accuracy, volume)
- Strong work ethics and willingness to work hard to achieve company objective
- Proficient in MS Office Suite (Word, Excel, Access & PowerPoint) and Internet applications
Language
Tamil
English
Current CTC
- 5.6 Lacs PA
Additional
- MS Office
- Certification in Orientation to the Hospitality Industry- Kuoni Academy
- Certification in Communication skills- SIEGER
Timeline
Senior Tele Researcher
Merit Software Services
05.2017 - Current
Senior Customer Support Officer
Allsec Technologies Ltd
11.2011 - 04.2017
SDNB Vaishnav College for Women
BBA