Kishore Loganathan
Chennai
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where can utilize education and experience to add immediate value to an organization.
Overview
5
5
years of professional experience
Work History
Senior Tele Researcher
Merit Data and Technology
01.2022 - 07.2023
- Developed data collection strategies and monitored data quality for optimal research results.
- Researched and evaluated potential new markets and products.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Tracked key performance indicators to measure success of campaigns.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Client Partner
Access Health Care
04.2021 - 12.2021
- Reviewed chart documentation to support ICD-10 and CPT codes and took action if documentation was not coded appropriately.
- Analyzed and evaluated findings, diagnosis and procedure codes identified by clinicians.
- Adjusted client accounts by entering discretionary billing items, requesting rebills and updating billing entity records.
Quality Manager
Hindustan Fibre Glass Works
01.2019 - 01.2021
- Managed and archived quality documentation and participated in internal and external quality audits
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Managed over 50 Customers Inbound calls per day as well as Outbound calls.
Quality Engineer
Universal Engineering Pvt Ltd
03.2018 - 12.2019
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Coordinated with quality control staff to complete inspections.
- Partnered with senior management to analyze issues and find appropriate solutions.
Education
Bachelor of Science - Mechanical Engineering
Saveetha Engineering College
Chennai05.2017
Diploma - Mechanical Engineering
Jaya Polytechnic College
Chennai04.2014
10th -
Don Bosco Matriculation Hr Sec School
Chennai04.2011
Skills
- Data Compilation
- Data Entry
- Marketing
- Customer Relations
- Social Media Platforms
- Business Administration
- Client Relationship-Building
- Effective Customer Communication
- CRM Software
- Microsoft Excel
- Account Management
Listening Music
Melody songs and some motivational podcast
Languages
English
Advanced (C1)
Telugu
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Beginner (A1)
Timeline
Senior Tele Researcher
Merit Data and Technology
01.2022 - 07.2023
Client Partner
Access Health Care
04.2021 - 12.2021
Quality Manager
Hindustan Fibre Glass Works
01.2019 - 01.2021
Quality Engineer
Universal Engineering Pvt Ltd
03.2018 - 12.2019
Bachelor of Science - Mechanical Engineering
Saveetha Engineering College
Diploma - Mechanical Engineering
Jaya Polytechnic College
10th -
Don Bosco Matriculation Hr Sec School
Similar Profiles
MERLIN JENNIFERMERLIN JENNIFER
Senior Customer Support Executive at Merit Data and Technology Pvt LtdSenior Customer Support Executive at Merit Data and Technology Pvt Ltd
JAYALASKHMI RJAYALASKHMI R
Subject Matter Expert at Merit Data and TechnologySubject Matter Expert at Merit Data and Technology
Miraj AliMiraj Ali
Senior Research Analyst & Subject Matter Expert at Merit Data and Technology , Ambattur, ChennaiSenior Research Analyst & Subject Matter Expert at Merit Data and Technology , Ambattur, Chennai
BERYL EUNICE ZIPPORAHBERYL EUNICE ZIPPORAH
TEAM LEAD at MERIT DATA AND TECHNOLOGYTEAM LEAD at MERIT DATA AND TECHNOLOGY
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York