A Nithin Sreeroop
TCSA At Amazon Web Services
Bangalore
Summary
Reliable and dynamic Technical Customer Service Associate with a 6 year background in sales, technical support, team handling and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Experienced leader with strong communication skills. Seeking opportunities to learn further skill development and leadership, while contributing into the exponential growth of the organisation.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Technical Customer Service Associate
Amazon Development Center India Pvt. Ltd
Bangalore
02.2022 - Current
- Handling customer queries related to technical, account and billing.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed process improvements to enhance overall delivery of service.
- Specialised in handling L3 escalations
Customer Service Associate(Search & Rescue)
Amazon Development Center India Pvt. Ltd.
Coimbatore
08.2020 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls, chats and emails to answer questions about orders, delivery and post delivery related queries.
- Trained and specialised in finding lost shipments.
- Cross-trained and backed up other associates by taking ownership and handling escalation contacts.
Customer Success Manager
IoT Monks Pvt. Ltd
Coimbatore
08.2019 - 12.2019
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Client Service Executive
Medusind India Pvt. Ltd.
Coimbatore
11.2018 - 07.2019
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
Sales Associate
KGISL
Coimbatore
06.2017 - 10.2018
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Trained new associates by providing live product demonstrations and contact handling.
- Provided coaching and mentoring to employees.
Education
BCA - Computer Applications
06.2014 - 05.2017
Skills
Technical Support
Accomplishments
- Achieved Customer Obsession Award twice through effectively helping customers by putting them first.
- Recognized by the leadership for handling the highest number of contacts in a month
- Awarded the Star Performer for best overall performance (Customer feedback scores and quality) across site.
- Received the Bright Spark Award for achieving the best performance metrics across New Hire Training teams.
Timeline
Technical Customer Service Associate - Amazon Development Center India Pvt. Ltd
02.2022 - Current
Customer Service Associate(Search & Rescue) - Amazon Development Center India Pvt. Ltd.
08.2020 - 02.2022
Customer Success Manager - IoT Monks Pvt. Ltd
08.2019 - 12.2019
Client Service Executive - Medusind India Pvt. Ltd.
11.2018 - 07.2019
Sales Associate - KGISL
06.2017 - 10.2018
Dr. SNS Rajalakshmi College of Arts And Science - BCA, Computer Applications
06.2014 - 05.2017
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