ANJAIAH N
subject matter expert
Hyderabad,Telangana
Summary
Looking for challenging responsible companies where I can get associated with reputed organizations for my work and experience. I work with new and challenging technology environments and put out all my skills both for the growth of the organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
REHLAT ONLINE SERVICES PRIVATE LIMITED
12.2017 - Current
- Delivered exceptional support during peak seasons, managing increased call volumes without compromising on service quality or efficiency
- Established strong rapport with customers, leading to increased repeat business and positive word-of-mouth referrals
- Assisted in the development of new policies and procedures to improve overall team performance and meet changing client demands effectively.
Health Care Recruiter
MANAGEMENT PVT LTD
Hyderabad
08.2017 - 12.2017
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
- Studied job descriptions and qualifications to determine applicant requirements
Customer Care Executive
ZOYLO DIGI HEALTH PVT LTD
02.2015 - 06.2017
- Navigated multiple software systems proficiently while assisting customers, maximizing efficiency in addressing their needs
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously
- Took ownership of customers issues to follow problems through to resolution
- Explained online self-help options to customers to promote additional and after-hours support choices
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base
Customer Care Executive
TATA BUSINESS SUPPORT SERVICES
Hyderabad
01.2014 - 12.2015
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence
- Supported the development of departmental policies, drawing on extensive experience in providing exceptional customer service
- Streamlined customer support processes for improved call handling times and resolutions
- Reduced customer complaints with proactive issue identification and resolution strategies
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently
Education
undefined
Jul 2011
Bachelor of (M.P.C.S) - undefined
MPCS
Bhavans Vivekananda College
Current
Intermediate - undefined
Narayana Jr.college
Apr 2011
Secondary state certificate: SSC - undefined
Right High School Chintal
Apr 2009
Skills
- Good communication skills and drafting skills & Quality oriented mind setup
- Complaint Handling
- Excellent problem-solving abilities
- Escalation management
- Excellent Communication
- Decision-Making
- Lead Generation
- Agent Support
- Customer Loyalty
- Team Meetings
- Customer Feedback
Work Preference
Work Type
Full TimeWork Location
RemoteHybridCricket
I love playing cricket and it's my childhood dream to become a cricketer but I couldn't due to family financial problems.
Timeline
Subject Matter Expert
REHLAT ONLINE SERVICES PRIVATE LIMITED
12.2017 - Current
Health Care Recruiter
MANAGEMENT PVT LTD
08.2017 - 12.2017
Customer Care Executive
ZOYLO DIGI HEALTH PVT LTD
02.2015 - 06.2017
Customer Care Executive
TATA BUSINESS SUPPORT SERVICES
01.2014 - 12.2015
Bachelor of (M.P.C.S) - undefined
MPCS
Bhavans Vivekananda College
Intermediate - undefined
Narayana Jr.college
Secondary state certificate: SSC - undefined
Right High School Chintal
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