ANJALI ABHAYKUMAR GANGAKHEDKAR
Mumbai
Summary
Aviation professional with 4.5 years of experience in customer service and inflight operations. Currently working as Cabin Crew with Air India and previously with Qatar Airways as a Customer Service Representative. Strong background in passenger service, safety, grooming standards, and maintaining airline image. Skilled in communication, teamwork, and handling multicultural passengers including VIPs. Looking to contribute my experience and passion to the Image and Style Officer role at Qatar Airways.
Overview
4
4
years of professional experience
Work History
Cabin Crew
Air India
Mumbai
04.2023 - Current
- Ensured compliance with DGCA safety regulations and emergency procedures.
- Conducted pre-flight briefings, safety demonstrations, and passenger checks.
- Maintained high grooming standards and uniform compliance to reflect the airline’s image.
- Guided fellow crew members on grooming and professional presentation when required.
- Delivered personalized inflight service, improving customer satisfaction.
- Handled guest feedback with professionalism, ensuring smooth travel experience.
Customer Service Representative
Qatar Airways
Ahmedabad
02.2022 - 04.2023
- Assisted passengers with reservations, rebooking, and flight management.
- Provided service to VIP and Privilege Club members with professionalism.
- Managed lost baggage cases and worked with different airport departments for quick solutions.
- Contributed to revenue through upselling premium services.
Education
Diploma in Aviation, Hospitality & Travel Management -
Frankfinn Institute of Airhostess Training
Pune07-2020
High School Diploma -
Late Rekhaji Naik Jr College
Gangakhed06-2019
Secondary School Certificate -
Shri Saraswati Vidyalaya
Gangakhed01.2017
Skills
- Customer service
- Passenger handling
- Presentation standards
- Uniform compliance
- Brand image
- Training support
- Teamwork
- Strong communication skills
- Problem solving
- Conflict handling
- Attention to detail
- Multitasking
- Fast-paced environments
Timeline
Cabin Crew
Air India
04.2023 - Current
Customer Service Representative
Qatar Airways
02.2022 - 04.2023
Diploma in Aviation, Hospitality & Travel Management -
Frankfinn Institute of Airhostess Training
High School Diploma -
Late Rekhaji Naik Jr College
Secondary School Certificate -
Shri Saraswati Vidyalaya
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