Anjali amul rathod
Mumbai
Summary
Dynamic hospitality professional with extensive experience at Thea Sky Lounge and Bar, excelling in event coordination and customer service. Proven track record in training and mentoring staff, enhancing guest satisfaction, and implementing quality control measures. Strong communicator with a keen attention to detail, ensuring seamless operations and memorable experiences for all guests.
Overview
9
9
years of professional experience
Work History
Senior Captain
thea sky lounge and bar
mumbai
03.2024 - 11.2025
- Provided excellent customer service to enhance guest experiences and satisfaction.
- Trained new team members on operational procedures and company standards effectively.
- Implemented safety protocols to ensure a safe environment for guests and staff.
- Greeted guests in a friendly and professional manner.
- Assisted with the preparation of food and beverage items for customers.
- Followed health department guidelines when handling food items.
- Restocked supplies as needed throughout shift.
- Attended team meetings regularly to discuss operational issues.
- Performed opening and closing duties as assigned by management.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
Senior Captain
next door bar and lounge
mumbai
12.2024 - 03.2025
- Supervised daily operations to ensure exceptional guest experiences at upscale lounge.
- Trained and mentored staff on service standards and beverage preparation techniques.
- Coordinated event logistics and managed reservations for special occasions at the bar.
- Developed and maintained effective communication with kitchen staff to ensure timely service.
- Monitored inventory levels and ordered supplies to maintain optimal stock for operations.
- Implemented quality control measures to uphold high standards of food and drink presentation.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Conducted regular team meetings to discuss performance, updates, and service improvements.
- Collaborated with team on upcoming event timelines, dates and required equipment.
- Checked areas available to guests to ensure cleanliness and appropriate set up.
- Welcomed customers to establishment and offered assistance with issues.
Captain
Millo restaurant and baar
mumbai
07.2023 - 01.2024
- Assisted with daily operations, ensuring smooth front-of-house and back-of-house functions.
- Collaborated with team members to deliver timely food and beverage service.
- Responded promptly to guest inquiries, resolving issues efficiently and courteously.
- Supported inventory management by restocking supplies and monitoring levels regularly.
- Trained new team members on operational procedures and company standards effectively.
- Greeted guests in a friendly and professional manner.
- Followed health department guidelines when handling food items.
- Attended team meetings regularly to discuss operational issues.
- Provided excellent customer service to enhance guest experiences and satisfaction.
- Maintained cleanliness and organization of dining areas and guest facilities.
Sr.Steward
Farmer's cafe
mumbai
11.2022 - 05.2023
- Assisted in setting up dining areas for special events and large groups.
- Managed food and beverage orders using point-of-sale systems efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining and service areas consistently.
- Upsold menu specials to enhance the overall dining experience for guests.
- Answered questions about menu selections and made recommendations when requested.
- Greeted customers and provided menus.
- Demonstrated knowledge of menu items including ingredients, preparation methods and garnishes.
- Provided assistance to bussers when needed to clear plates or reset tables.
- Kept track of table numbers assigned to each order taken.
- Provided excellent customer service to enhance guest dining experiences.
- Maintained a clean work area throughout shift.
Guests service associate
Travel food services pvt. ltd.
mumbai
06.2016 - 03.2022
- Counter sales and steward
- Greeted guests and provided a warm welcome to all visitors.
- Assisted with check-in and check-out procedures for guests.
- Ensured compliance with safety regulations in the workplace environment.
- Participated in training sessions related to hospitality services best practices.
- Processed payments and handled cash transactions accurately.
- Developed relationships with vendors in order to obtain discounts on goods or services required by the business.
- Monitored inventory levels of supplies needed for operations on a regular basis.
- Maintained cleanliness of public areas and guestrooms according to standards.
- Updated records regarding customer feedback and satisfaction ratings from surveys.
Education
B.com -
Public English high school/patuck gala college of commerce and management /Mumbai University
Mumbai, Maharashtra, India01.2016
Skills
- Food safety
- Event coordination
- Inventory management
- Point-of-sale systems
- Team collaboration
- Quality control
- Conflict resolution
- Operational procedures
- Training and mentoring
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Customer service focus
- Housekeeping standards
- Strong teamwork
- Food safety awareness
- Cash handling proficiency
- Guest relations
- Reliability and punctuality
- Customer satisfaction
- Reservations
- Team supervision
- Strategic planning
- Multitasking Abilities
- Invoicing and billing
- Dining and amenity recommendations
- Customer service
Accomplishments
3 years complete awards QSR award achieved
Timeline
Senior Captain
next door bar and lounge
12.2024 - 03.2025
Senior Captain
thea sky lounge and bar
03.2024 - 11.2025
Captain
Millo restaurant and baar
07.2023 - 01.2024
Sr.Steward
Farmer's cafe
11.2022 - 05.2023
Guests service associate
Travel food services pvt. ltd.
06.2016 - 03.2022
B.com -
Public English high school/patuck gala college of commerce and management /Mumbai University