Anjali Bisht
Haldwani
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Communicative Customer Service Executive experienced in solving problems and building great client rapport.
Overview
7
7
years of professional experience
Work History
Customer Service Executive, INDIGO
Indigo
Pantnagar
02.2024 - Current
- Responded promptly to emails sent by customers seeking assistance.
- Processed orders accurately and efficiently in accordance with company policies.
- Assisted customers with product returns or exchanges according to established guidelines.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Communicated effectively with team members to ensure timely response times for customers.
- Provided technical support when necessary to resolve complex problems.
- Ensured that all customer queries were handled quickly and professionally.
- Prepared detailed reports of daily activities for management review.
- Generated reports detailing sales activities including daily call reports, account profiles, competitive analysis.
- Supervised personnel in the preparation of incident reports, investigative documents, and other related reports.
Marketing Executive
SKILLGIGS
Gurgaon
07.2022 - 02.2024
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Maintained complete database of files, contacts and project materials.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Completed and submitted monthly and yearly reports to support executive decision making.
Customer Service Executive
INDIGO
Dehradun
05.2018 - 06.2022
- Pro-actively ensuring the Handling of Passengers, property and assets
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Answered multi-line emails and used active listening skills to assess client's issues and challenges.
- Responded to customer requests for products, services, and company information.
- Responding to emergency situations as they arise
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accurately reporting all incidents to senior managers
- Preventing and detecting offences on site
- Maintenance of Daily Reports
- Record of sales and cash deposit on daily basis
- Arranging the available resources to assist Passengers.
- Resolved problems, improved operations and provided exceptional service.
- Delivered product or service to customer locations within specific timeframes.
- Worked flexible hours; night, weekend, and holiday shifts..
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Client acquisition.
Education
Diploma in Aviation - Aviation Management And Operations
Remo International College
DehradunBachelor of Science - Science Education
Kumaun University
NainitalIntermediate - Science Education
Uttarakhand Board
Nainital High School Diploma -
Uttarakhand Board
NainitalSkills
- Ul>
- Customer Relationship Management Software (CRM)
- P>Customer needs anticipation and conflict mitigation
- P>Flexible and Adaptable
- P>Problem-Solving
- P>Decision Making
- P>Active Listening
- P>Time Management
- P>Data Management
- P>Product forecasts
- P>Social media engagement
- P>Quantitative and qualitative market research
Passport Details
- Passport No - S0219244
- Date of Issue - 15-3-2018
- Date of Expiry - 14-3-2028
- Place of Issue - Nainital (UK)
Languages
- Advanced,5,
Hindi
English
- 5
- Advanced
Personal Information
Title: Customer Service Executive
Courses (Airport Services)
- Basic Airport Handling Training
- Navitaire & Skyspeed Reservation Software
- Dangerous Goods Regulation (CAT-9 & CAT-12)
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Customer Service Executive, INDIGO
Indigo
02.2024 - Current
Marketing Executive
SKILLGIGS
07.2022 - 02.2024
Customer Service Executive
INDIGO
05.2018 - 06.2022
Diploma in Aviation - Aviation Management And Operations
Remo International College
Bachelor of Science - Science Education
Kumaun University
Intermediate - Science Education
Uttarakhand Board
High School Diploma -
Uttarakhand Board