Anjali Kinger
Mumbai
Summary
To work in a challenging environment that provides generous opportunities for learning.
Overview
9
9
years of professional experience
Work History
Senior Grievance Redressal Officer
MAHINDRA HOLIDAYS & RESORTS INDIA LIMITED
Mumbai
04.2023 - Current
- Efficiently managed high-priority escalations on various social media platforms, ensuring satisfactory resolutions and brand reputation.
- Successfully addressed and resolved critical issues escalated to the MD and CEO desks, providing comprehensive end-to-end resolution.
- Monitored and reported on the non-responsiveness of the contact centre and other relevant teams.
- Worked on complaint reduction initiatives to enhance overall member satisfaction.
Surveillance ( Senior Executive )
Motilal Oswal Financial Services Limited
Mumbai
12.2021 - 05.2022
- Identifying frauds and monitoring the accounts to avoid fraudulent activities.
- Investigating abnormal trading pattern in the clients account.
- Working on alerts related to unauthorized trades, third-party share transfer and other surveillance related issues.
- Monitoring Off market share transactions and blocking the shares for selling when transfer is done by third party.
- Ensuring that all orders are places only after pre-trade confirmation from clients.
Operations – Customer Support ( Executive )
Motilal Oswal Financial Services Limited
Mumbai
09.2017 - 12.2021
- Managing queries and escalations of Motilal Oswal Sub-brokers and clients related to Account Opening, Brokerage, Risk Management, settlement of shares and other trading related back office activities in a timely and empathetic manner.
- Taking follow-up with the departments to ensure that requirements of clients and sub-brokers are fulfilled and queries are resolved on time without delay.
- Training the sub-brokers and new joiners related to back-office procedures and systems
- Provided process improvement recommendations for improving sub-broker and customer experience.
Business Development Executive
Eagle Exhibition Solutions.
02.2015 - 03.2016
- Coordinating with the clients for Exhibition stall designing, researching about upcoming exhibitions, attending meetings to understand client's requirements.
Education
TYB.Com -
R. D. National College
2017
H.S.C -
Durgadevi Saraf College
2014
S.S.C -
Fr. Agnelo High School.
2012
Timeline
Senior Grievance Redressal Officer
MAHINDRA HOLIDAYS & RESORTS INDIA LIMITED
04.2023 - Current
Surveillance ( Senior Executive )
Motilal Oswal Financial Services Limited
12.2021 - 05.2022
Operations – Customer Support ( Executive )
Motilal Oswal Financial Services Limited
09.2017 - 12.2021
Business Development Executive
Eagle Exhibition Solutions.
02.2015 - 03.2016
TYB.Com -
R. D. National College
H.S.C -
Durgadevi Saraf College
S.S.C -
Fr. Agnelo High School.