ARPIT TYAGI
Meerut
Summary
Client-focused professional with an MBA and strong customer-handling skills seeking to enhance Customer Service, Customer Experience, or Operations. Committed to resolving customer needs and driving process improvement in a progressive organisation that prioritises customer satisfaction and teamwork.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Grievance Redressal Officer (GRO)
Fastsurance Consultant Pvt. Ltd(Insurance Samadhan)
Noida, India
12.2023 - 09.2025
- Ensure grievances are investigated and resolved within prescribed TATs, regulatory timelines, and internal service standards.
- Provide clear, accurate, and empathetic communication to customers regarding the status, findings, decisions, and resolution of their grievances.
- Receive, register, classify, and monitor customer grievances received through all approved channels, including email, letters, calls, portals, branches, intermediaries, and regulatory platforms.
- Identify the underlying causes of recurring complaints and distinguish between individual service failures and systemic/process-related issues.
- Maintained complete and accurate records of complaints, investigation notes, supporting documents, correspondence, decisions, approvals, and closure evidence to ensure compliance and traceability.
- Collaborated with business and operations teams to identify and implement improvements in customer journeys, communication, processes, and service standards, enhancing overall customer satisfaction.
Associate Service Consultant
policybazaar insurance web aggregator pvt ltd.
Gurugram
02.2022 - 12.2023
- Assisted customers with policy-related service requests, ensuring timely processing of endorsements, corrections, nominee updates, contact detail changes, policy documents, renewals, cancellations, and refunds, thus improving customer satisfaction.
- Clarified customer requirements and provided accurate information on policy features, benefits, terms, and servicing processes, enhancing customer understanding.
- Build customer confidence through professional, empathetic, and responsive communication.
- Coordinate with insurers and relevant internal teams to ensure timely completion of requests.
- Investigate customer concerns by reviewing policy records, previous interactions, insurer responses, and relevant documentation.
- Achieved defined service-level agreements, productivity targets, quality parameters, and customer satisfaction benchmarks, contributing to overall service excellence.
Customer Service Associate
Intex Technologies
02.2021 - 11.2021
- Addressed customer service enquiries promptly and accurately to enhance overall customer experience.
- Resolved customer queries via phone and email to provide timely assistance and maintain service standards.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Supported customer satisfaction by diplomatically addressing escalated complaints and acknowledging customer concerns.
Management Trainee
OPPO Mobiles Pvt. LTD. Formerly as Gongcheng comm.
New Delhi, India
02.2020 - 01.2021
- Handled customer queries on smartphones, accessories, warranties, service requests, and after-sales support to enhance customer experience.
- Oversaw customer service operations to maintain high levels of satisfaction and loyalty.
- Coordinate with relevant teams to ensure timely resolution of customer issues.
- Coordinate with authorised service centres and internal service teams regarding customer service requirements.
- Work with dealers, retailers, distributors, and sales/service partners to understand customer-related issues.
- Compiled reports on customer feedback and service performance to identify trends and inform service improvements.
Education
MBA - Marketing & Operations
Jaipuria Institute of Management
Indirapuram, UP01-2020
B.Sc - Hotel Management
IHM Meerut
Meerut01-2017
XII -
National Institute of Open Schooling
Meerut, UP01-2013
X -
CBSE (DAV Public School)
Meerut, UP01-2011
Skills
- Complaint investigation
- Grievance resolution
- TAT tracking
- Record management
- Customer journey improvement
- Client communication
- MS Office (Excel, PowerPoint, Word)
- Problem-solving expertise
- Critical decision making
- Attention to Detail
- Conflict resolution
- Customer rapport building
- Teamwork
Languages
Hindi
Proficient
C2
English
Proficient
C2
German
Beginner
A1
Certification
- Successfully completed online certification course of UDEMY Facebook Dynamics Ads.
- Successfully completed online certification course of NPTEL (IIT Roorkee) in Management of Field Sales. Organized by Jaipuria Institute of Management.
- Sucessfully completed Advanced MS-excel.
Interests
- Reading & Self-Learning
- Interacting with People
- Travelling & exploring new place
Accomplishments
- Attended the conference CITI Diamond Jubilee celebration global textiles conclave on 27 Nov 2018.
- Attended the international Conference Envisioning India 2.0 Economic policies: Prospects and challenges on 1 Dec 2018.
- Successfully organized and managed a stall at Mercato -The Marketing Haat, held on 3 Nov 2018.
- Attended the International Conference on Envisioning India 2.0 Economic policies: Prospects & Challenges on 01 Dec 2018.
- Industrial Visit at Yakult DANONE on 27, Feb 2019.
- Participated in Anti Plastic Campaign.
- Inside College level activities and Participation.
- Participated in several cricket competitions.
Specialization and Interests:
Sales and Marketing, Operations
SUMMER- INTERNSHIP
- Name of Organization- Indian Oil Corporation Ltd.
- Project Title- Pradhan Mantri Ujjiwala Yojana Scheme (PMUY).
- Duration-10TH JUN-31ST JUL 2019
- Synopsis-
- The study was conducted to analyze how IOC's efficient programs maximize customer's utility. Following facts were observed during the research: -
- IOC has achieved 90% of its targeted LPG Penetration within 100 days of the formation of the new government.
- 4.10 Crores households have got their connection till 2019.
- This scheme has improved the health quality of the poor and especially rural households.
- Help save environment and mitigate climate change.
Disclaimer
Signature: Arpit Tyagi
PERSONAL DETAILS
Languages known English, Hindi & German (Beginner).
Timeline
Grievance Redressal Officer (GRO)
Fastsurance Consultant Pvt. Ltd(Insurance Samadhan)
12.2023 - 09.2025
Associate Service Consultant
policybazaar insurance web aggregator pvt ltd.
02.2022 - 12.2023
Customer Service Associate
Intex Technologies
02.2021 - 11.2021
Management Trainee
OPPO Mobiles Pvt. LTD. Formerly as Gongcheng comm.
02.2020 - 01.2021
MBA - Marketing & Operations
Jaipuria Institute of Management
B.Sc - Hotel Management
IHM Meerut
XII -
National Institute of Open Schooling
X -
CBSE (DAV Public School)