Anjali Kumar
Operations Executive
Sarni
Summary
Operations Executive with 4 years of experience in logistics and food delivery operations, specializing in shipment tracking, vendor coordination, payment follow-ups, MIS reporting, POD management, and escalation handling.
Overview
8
8
years of professional experience
Work History
Operation Executive
Loadshare Networks Pvt Ltd
09.2024 - Current
- Responsible for hiring Delivery Associates (DA) for Swiggy and Zomato.
- Created and managed DA IDs and handled the onboarding process.
- Coordinated daily operations and ensured smooth workflow from Delivery Associates.
- Provided on-ground support and resolved operational issues faced by Delivery Associates.
- Escalated unresolved issues to higher management in a timely manner.
- Ensured compliance with company processes and operational guidelines.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Operations Executive
Croissance Supply Chain Solutions
12.2022 - 07.2024
- Tracked shipments to ensure timely dispatch and delivery
- Followed up with clients for timely payments and resolved payment-related issues
- Managed vendor payments, including advance and balance payment processes
- Prepared monthly MIS reports for management review
- Collected PODs on time and coordinated with the Billing Department for invoicing
- Handled client escalations and ensured timely resolution
- Escalated unresolved issues to higher management as required
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Operations Associate
Loadshare Networks Pvt Ltd.
01.2021 - 11.2022
- Mis Executive & operations
- Monitors and executes day-to-day activities for the team to ensure required logistics support is delivered to internal and external customers.
- Track & trace all in-transit shipments up to final delivery. Have good work proficiency with "Web Express" the best CRM Software for managing logistics transactions.
- Coordinate with clients, customers & vendors for any escalations(B2B & B2C) both.
- Coordinate with DB and Customers for any escalations resolved with having a good experience.
- Identifying operation related issues to maximize efficiency in terms of time, cost and resources.
Assistant Dentist Cum Receptionist
Maya Dental Clinic
01.2018 - 12.2020
- Handling reception and patients with good knowledge
- Knowledge of teeth problems.
- Knowledge of instruments.
Education
10th -
Govt. Girls higher secondary school
03.2009
Beauty Therapist - undefined
PMKVY
04.2018
BSC - undefined
Govt. College
06.2017
12th - undefined
Govt. Girls higher secondary school
03.2013
Skills
Operations Management
Shipment Tracking & Delivery Management
Vendor Management
Client Coordination & Support
Escalation Handling
Payment Follow-up & Collections
Billing Coordination
ERP / Logistics Software (basic knowledge)
POD (Proof of Delivery) Management
Excellent communication and interpersonal skills
Knowledge of computers (Ms Office & Ms Excel)
Good practical knowledge
Smart working
Multi-tasking
Interests
Dancing, Dance Choreography, Listening songs, Traveling
Timeline
Operation Executive
Loadshare Networks Pvt Ltd
09.2024 - Current
Operations Executive
Croissance Supply Chain Solutions
12.2022 - 07.2024
Operations Associate
Loadshare Networks Pvt Ltd.
01.2021 - 11.2022
Assistant Dentist Cum Receptionist
Maya Dental Clinic
01.2018 - 12.2020
Beauty Therapist - undefined
PMKVY
BSC - undefined
Govt. College
12th - undefined
Govt. Girls higher secondary school
10th -
Govt. Girls higher secondary school