Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Disclaimer
Languages
Personal Information
Languages
Affiliations
Timeline
Generic
Anjali Kumari Singh

Anjali Kumari Singh

Delhi

Summary

Dynamic and results-oriented Senior Cabin Crew with extensive experience at Air India, skilled in first aid administration and cabin safety compliance.

Overview

11
11
years of professional experience

Work History

Sr-Cabin Crew

Air India
Delhi
11.2023 - Current
  • Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
  • Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
  • Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
  • Answered questions from passengers regarding travel destinations, facilities at airports.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Followed safety, passenger and supply pre-flight checklists.
  • Coordinated activities between ground crew members and cockpit personnel before takeoff and landing procedures were initiated.

Senior Cabin Crew

Go First
  • Scanned tickets from passengers and welcomed aboard.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Helped guests locate seats and stow luggage in appropriate locations.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.

Customer Service Executive

Spice Jet
  • Contacted customers about potential service upgrades, new services and account changes.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Intern

Oberoi Hotels
Hyderabad
07.2014 - 11.2014
  • Provided customer service to guests by responding to inquiries regarding services offered at the hotel.
  • Answered phone calls from potential customers inquiring about availability or rates.
  • Ensured compliance with health codes, safety regulations, and company policies.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Ensured that all areas of the hotel were clean and well-maintained according to standards set by management.
  • Input and confirmed reservations for guests.

Education

B.Sc. - Hospitality & Hotel Administration

National Institute Of Tourism And Hospitality Management
01.2017

10+2 -

S.V. Aliganj School
New Delhi
01.2014

10th -

Sant kabir Government High School
Bihar
01.2011

Skills

  • Advance computer-working skills
  • First aid administration
  • Cabin safety compliance
  • Customer relations
  • Evacuation procedures
  • Adaptability and flexibility
  • Food and beverage preparation
  • Teamwork and cooperation
  • Crew coordination
  • Medical Emergency Handling
  • Pre-flight inspections
  • Empathy and patience
  • Complaint handling
  • Leadership qualities
  • Ticket verification
  • Excellent communication
  • Flight safety

Accomplishments

  • Runner-up at 'Miss Hospitality,' conducted by ACP (Hyderabad)
  • Best grooming 'first prize' (Hyderabad)
  • Regular participant in presentations and activities
  • Coordinated several college activities

Hobbies and Interests

  • Travelling
  • Reading
  • Watching Movies

Disclaimer

I hereby declare all the above-mentioned information to be true to the best of my knowledge and belief.

Languages

  • Hindi (speak, write)
  • English (speak, write)
  • Punjabi (speak)

Personal Information

  • Height: 5'4"
  • Weight: 48 kg
  • Father's Name: Mr. Amar Nath Singh
  • Mother's Name: Mrs. Anima Singh
  • Date of Birth: 10/02/96
  • Marital Status: Single

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Beginner
A1

Affiliations

  • Worked in a Telugu short film.

Timeline

Sr-Cabin Crew

Air India
11.2023 - Current

Intern

Oberoi Hotels
07.2014 - 11.2014

Senior Cabin Crew

Go First

Customer Service Executive

Spice Jet

B.Sc. - Hospitality & Hotel Administration

National Institute Of Tourism And Hospitality Management

10+2 -

S.V. Aliganj School

10th -

Sant kabir Government High School

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Anjali Kumari Singh