Learning new Languages
Anjali Makwana
Sales & Customer Success Associate
Bijapur,Karnataka
Summary
- Innovative Sales Executive with extensive knowledge of SaaS product sales and best-in-class services. Expert negotiator with proven success increasing profits and optimizing revenue streams.
- Organized Channel Sales Associate with record of success in surpassing sales targets. Talented in connecting partners and building new sales channels with robust profits. Performance-oriented professional with progressive background and consistent accomplishments.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Customer Success Associate with over 2 years of successful experience in Customer Relationship, Upselling Cross sell, Product learning and product presentation. Recognized consistently for performance excellence and contributions to success in Hospitality industry. Strengths in Sales and Client relationship building backed by training in area of Hospitality & Telecom sector.
- Hands-on experience in MS Office (Excel, Word, PowerPoint & Outlook) and Computer Accounting.
- Experienced Sales Associate/Customer relationship Manager with over 5 years of experience in Hospitality & Telecom Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
Language
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Channel Sales Executive
eZee Technosys Pvt Ltd
Surat, Gujurat
04.2020 - 03.2021
- Developed solutions with partners to aid in winning new business.
- Improved business processes to increase productivity and align channel sales department with organization.
- Met and exceeded targets and growth metrics within assigned partner accounts resulting in meeting all won partner clients product wise globally.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Surpassed a month sales targets 210% consistently and maintained solid 1st rankings.
- Appreciated by Company CEO on ZOHO Company wall for managing to communicate with multilingual partners in there local language preference.
Customer Success Associate
eZee Technosys Pvt Ltd
Surat, Gujurat
01.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Online Sales Executive
You Broadband India Ltd
Surat, Gujurat
01.2016 - 12.2017
- Promoting products or services through digital platforms.
- Creating marketing strategies.
- Actively seeking out new sales opportunities through cold calling.
- Setting up meetings, Attending Walk ins and closing sale on the spot.
- Adapted atmosphere of hardcore sales and became competitive which helped in achieving monthly and quarterly targets.
- Rewarded with Cash prize and others by achieving targets every month and on daily basis.
Education
High School Diploma -
Bhagwan Mahavir Polytechnic
Surat 04.2012 - 01.2016
SSC - Gujarat Board
Ryan International School
Surat 01.2009 - 03.2010
Skills
Solution selling
Interests
Attending knowledgeable and Motivational seminars/Workshop
Explore Ethical Hacking & Cyber Security
Hobbies
- I like Sports few accomplishments district badminton player, District Karate Champion, State level Swimmer.
- I like reading new books and novels.
- I like drawing and coloring. I have won 2nd position in few drawing competitions like Avantika.
Timeline
Channel Sales Executive
eZee Technosys Pvt Ltd
04.2020 - 03.2021
Customer Success Associate
eZee Technosys Pvt Ltd
01.2018 - 03.2020
Online Sales Executive
You Broadband India Ltd
01.2016 - 12.2017
High School Diploma -
Bhagwan Mahavir Polytechnic
04.2012 - 01.2016
SSC - Gujarat Board
Ryan International School
01.2009 - 03.2010
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