Anjali Patnayak
Department Manager
Summary
Accomplished Department Manager at Reliance Retail Ltd., adept in leading teams to exceed performance targets through effective supervision and training. Skilled in operations management and customer service, demonstrated by driving sales growth and fostering a customer-centric culture. Excels in relationship building, ensuring team cohesion and operational excellence without exceeding a 5% shrinkage rate.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Department Manager
Reliance Retail Ltd
10.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Leader(K3)
Reliance Retail Ltd.
01.2021 - 10.2023
- Leadership & Team Development: Expertise in leading, mentoring, and developing retail teams to achieve business goals.
- Sales & Profitability: Strong ability to drive sales performance, analyze sales data, and implement strategies to maximize profitability.
- Customer Service Excellence: Committed to delivering a superior customer experience and fostering a customer-centric culture.
- Operational Efficiency: Proficient in managing inventory, optimizing store layouts, and ensuring compliance with company standards.
- Visual Merchandising: Strong understanding of visual merchandising principles and the ability to create attractive product displays.
- Communication & Interpersonal Skills: Excellent communicator with the ability to build relationships with customers, team members, and stakeholders.
Education
BBA - Accounting And Business Management
Mountain Institute of Management And Technology
New Delhi 04.2001 -
Skills
Team Supervision
Performance Management
Sales Reporting
Relationship building and management
Operations Management
Training and Development
Performance Tracking and Evaluation
Customer Service
Negotiation and Conflict Resolution
Timeline
Department Manager
Reliance Retail Ltd
10.2023 - Current
Team Leader(K3)
Reliance Retail Ltd.
01.2021 - 10.2023
BBA - Accounting And Business Management
Mountain Institute of Management And Technology
04.2001 -