ANJALI PRAJAPATI
New Delhi
Summary
Team Leader at Indifi Capital with expertise in CIBIL reporting and dispute resolution. Proven ability to build relationships and improve processes, resulting in enhanced customer satisfaction and operational efficiency. Skilled in managing escrow deductions and optimizing team performance while ensuring compliance and accuracy in financial transactions.
Overview
9
9
years of professional experience
Work History
Team Leader
Indifi Capital Private Limited
Gurgaon
07.2019 - Current
- Participated in regular meetings with senior leadership to provide updates on team progress.
- CIBIL Reporting: Currently handling comprehensive CIBIL reporting for all active cases, ensuring compliance and data accuracy.
- CIBIL Dispute Resolution: Resolving CIBIL disputes for I-CAP customers with precision and adherence to internal policies and credit bureau guidelines.
- Escrow Deduction Management: Manually managed and configured escrow deductions for LOC cases and adjusted deductions based on DPD files for external lenders.
- Customer Service – Provided timely support by sharing NOCs and ensuring tranches disbursals as per customer requests, enhancing satisfaction and trust.
- NACH Registration: Successfully processed and managed National Automated Clearing House – NACH registrations to streamline loan repayment systems.
- Settlement Management – Shared settlement NOCs with customers and facilitated smooth closures of top-up loans from external lenders.
- FCL Coordination: Arranged and coordinated the issuance of Foreclosure Letters – FCL from external lenders efficiently.
Sales Executive
Autoportal India
Gurgaon
05.2018 - 07.2019
- Responsible for the end-to-end customer experience for all LOB's and increase productivity across organization.
- Strategically driving customer experience to ensure good response from customers.
- Handling Escalations for Process Improvement and cost Saving from various methods.
- Hiring and training the new Associates for blended profile and tracking their ramp up phase and OJT phase.
Associate Sales Consultant
LimeRoad.com
Gurgaon
02.2017 - 04.2018
- Handling Sales Calls to suggest the best shopping interest to the customer profile.
- Achieving revenue target.
- Maintaining required product mix in terms of various bank's credit card.
- Maintaining operational quality as per laid standards.
- Training and equipping team with required skill set and knowledge.
- Coordinating with team members to ensure maximum employee satisfaction & productivity to manage relationship with customers and handle customer's queries and problems.
Education
M.B.A - Finance, HR
Dr. A.P.J. Abdul Kalam Technical University
05.2017
Skills
- Team leadership
- Time management
- Relationship building
- Deadline management
- Performance improvement
- Dispute resolution
- Escrow management
- CIBIL reporting
- Process improvement
Accomplishments
• Indifi Capital Private Limited, recognized by senior management for providing exceptional support to team members, fostering collaboration, and contributing to overall team success.
• Indifi Capital Private Limited, honored with the 'Never Give Up' award for demonstrating determination, adaptability, and enthusiasm in embracing new challenges.
• Indifi Capital Private Limited, received accolades for ensuring the timely and efficient closure of top-up cases, showcasing strong organizational and time management skills.
• Indifi Capital Private Limited, honored with the 'Never Give Up' award for demonstrating determination, adaptability, and enthusiasm in embracing new challenges.
• Indifi Capital Private Limited, received accolades for ensuring the timely and efficient closure of top-up cases, showcasing strong organizational and time management skills.
Hobbies and Interests
- Shopping
- Dancing
- Painting
Personal Information
Date of Birth: 02/14/94
Languages
- English
- Hindi, Native
Timeline
Team Leader
Indifi Capital Private Limited
07.2019 - Current
Sales Executive
Autoportal India
05.2018 - 07.2019
Associate Sales Consultant
LimeRoad.com
02.2017 - 04.2018
M.B.A - Finance, HR
Dr. A.P.J. Abdul Kalam Technical University