Summary
Overview
Work History
Education
Skills
Certification
Websites
Projects
Timeline
Generic

Anjali Ravindran

Chennai

Summary

Security Operations Engineer with 4+ years of experience in enterprise support and cloud security solutions, spanning Zscaler and Symantec. Expertise in Zero-Trust Architecture, identity management, log analysis, and endpoint protection. Demonstrated success in resolving complex networking and security challenges while mentoring junior engineers and driving cross-functional initiatives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

TAC Engineer, Level 2

Concentrix
Chennai
01.2022 - 01.2024
  • Company Overview: Zscaler
  • Resolved complex issues related to TLS/SSL, TCP/IP, SAML, OAuth, SSO, GRE, IPSEC, PAC files.
  • Mentored junior engineers and contributed to internal knowledge base articles.
  • Collaborated with cross-functional teams to address critical customer issues.
  • Utilized tools like Wireshark, Fiddler, and Telerik for real-time SIEM analysis.
  • Supported solutions engineering to design customer-focused training and adoption patterns.
  • Zscaler

TAC Engineer, Level 1

Concentrix
Chennai
05.2021 - 01.2022
  • Company Overview: Zscaler
  • Provided technical support for Zscaler customers, escalating issues as needed.
  • Specialized in authentication, traffic forwarding, and performance troubleshooting.
  • Maintained high SLA compliance and detailed escalation documentation.
  • Zscaler

Technical Support Engineer

Concentrix
Chennai
06.2019 - 01.2021
  • Company Overview: Symantec
  • Managed SEP & SEPM across 1000+ endpoints, optimizing updates and policy enforcement.
  • Performed vulnerability scanning and patch management across multiple OS platforms.
  • Streamlined SEP deployment with bulk install packages and remote push techniques.
  • Provided disaster recovery guidance and integrated SEPM with Syslog servers.
  • Symantec

Junior Web Developer

TWG Group NDT Institute
Chennai
05.2016 - 01.2017
  • Supported web development lifecycle from content editing to UX enhancement.
  • Worked on institutional websites and internal design tasks.
  • Web: ndttraininginstituteinchennai.in, qaqccourseinkerala.in

Education

B.Tech - Information Technology

Bhajarang Engineering College
Chennai

Skills

  • Zscaler ZIA and ZPA
  • VPNs
  • Zero-Trust Architecture
  • Network troubleshooting
  • Okta
  • Azure AD and ADFS
  • SAML and SCIM
  • Wireshark
  • Fiddler
  • Telerik
  • Salesforce
  • TLS/SSL troubleshooting
  • SAML integration
  • VPN configuration
  • Application support
  • Network monitoring and security
  • Real-time analysis
  • Technical documentation
  • Troubleshooting and diagnosis
  • Customer relationship management
  • Mentoring junior staff
  • Escalation support

Certification

  • Zscaler Certified Cloud Administrator - Internet Access & Private Access (ZCCA-IA, ZCCA-PA)
  • Zscaler TAC Associate Internet Access (ZCTA-IA)
  • Zscaler Security User Awareness and Best Practices

Websites

Projects

Disease Risk Management System using JSP, Servlets, MySQL with secure clustering and email alerts.

Timeline

TAC Engineer, Level 2

Concentrix
01.2022 - 01.2024

TAC Engineer, Level 1

Concentrix
05.2021 - 01.2022

Technical Support Engineer

Concentrix
06.2019 - 01.2021

Junior Web Developer

TWG Group NDT Institute
05.2016 - 01.2017

B.Tech - Information Technology

Bhajarang Engineering College

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