HANEEL KUMAR CHITIKIREDDI
Visakhapatnam
Summary
Cloud Security Support Specialist with 3+ years of experience in delivering technical solutions across Zscaler and Netskope platforms. Skilled in troubleshooting complex security and networking issues, analyzing traffic flows, and implementing Zero Trust architectures. Proven track record of enhancing enterprise security postures through deep knowledge of networking protocols, authentication methods, and security best practices. Effective at collaborating cross-functionally and engaging with customers to drive timely, high-quality outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cloud support specialist (Netskope TAC)
Aurovalor consultancy services
Bangalore
10.2024 - Current
- Provided technical support for enterprise customers using Netskope’s cloud security platform, including SWG, CASB, DLP, and ZTNA.
- Worked extensively on NIA (Netskope Internet Access) and NPA (Netskope Private Access) to troubleshoot secure access and traffic steering issues.
- Diagnosed and resolved issues related to proxy configuration, SSL decryption, traffic steering (IPSec, GRE, Client), and application access.
- Analyzed HTTP/S traffic, system logs, and packet captures to troubleshoot latency, DNS resolution, and policy enforcement issues.
- Assisted with SAML/SSO integrations, certificate issues, and user authentication flows with IdPs like Okta and Azure AD.
- Collaborated with engineering teams for bug identification and escalation, providing detailed technical findings.
- Contributed to internal documentation and knowledge bases to streamline support for recurring technical scenarios.
Associate TechnicaI Account Manager
Zscaler
Bangalore
11.2022 - 10.2024
- As a Associate Technical Account Manager (TAM) at Zscaler. I bring value to the customers. I manage several high-profile and complex accounts in the Asian region.
- I guide the customers through the carrier-grade inline security solution of Zscaler to successfully implement and scale zero trust.
- Engage with customers through technical 1:1 workshops and provide them technical recommendations related to their environment with the objective to increase their security posture.
- Have experience on working on Zscaler internet access (ZIA), Zscaler Private Access (ZPA) and Zscaler digital experience (ZDX).
- ZIA - It is a cloud native security service edge and I will be reviewing the security risk reports, analyzing the logs for any malicious activities, implementing policies and inspecting all traffic to increase the security posture.
- ZPA- offers zero trust connectivity and will reduce the attack surface by hiding the private applications and I use to help the customers in configuring policies, deployments of new security features.
- ZDX- Utilize ZDX tools to monitor and diagnose performance issues across various network segments, ensuring quick resolution.
- Provide training and guidance on best practices for using the ZDX platform, ensuring customers can maximize its value.
- Identify, analyze, and resolve technical issues related to end-user experiences, application performance, and network connectivity.
- Monitor and manage incidents related to ZDX, ensuring timely updates and resolutions.
- Continuously monitor security alerts from various security tools and systems.
- Analyze and investigate suspicious activities to identify potential security incidents.
- Perform vulnerability assessments and security audits.
- Recommend security enhancements to improve system defenses.
- Analyze and investigate suspicious activities to identify potential security incidents.
- All while working cross functionally with Customer Success, Product, Engineering and Support teams.
Graduate Trainee Engineer (Intern)
Zscaler
Bangalore
02.2022 - 11.2022
- Supported enterprise customers by troubleshooting ZIA and ZPA product issues.
- Resolved network, proxy, authentication, and policy-related problems using logs, packet captures, and internal tools.
- Gained hands-on experience with DNS, SAML, SSL inspection, tunneling (IPsec/GRE), and zero trust architecture.
- Collaborated with cross-functional teams to escalate bugs and document solutions.
Education
Graduation - Computer Science & Engineering
Lovely professional university
01.2022
Intermediate -
Narayana Junior College
01.2018
SSC -
Narayana high school
01.2016
Skills
- NETWORKING PROTOCOLS : HTTP, HTTPS, DNS, DHCP, TCP, UDP, FTP, ARP, ICMP, Subnetting
- ROUTING & SWITCHING: Static routing, Dynamic routing, OSPF, BGP, STP, RSTP, VLANS, Inter-Vlans
- SECURITY CONCEPTS: CIA Triad, Zero Trust Exchange, CDN, DDOS Attacks, DNS Attacks, OWASP, VPN (IPSEC and TLS), Wireshark Analysis, HAR File Analysis, Security Profiles (IDS, IPS, Web-filtering), MITRE Attack, SAML,DLP
- ZSCALER CLOUD: Zscaler Internet Access(ZIA), Zscaler Private Access(ZPA), Zscaler Digital Experience (ZDX)
- NETSKOPE CLOUD: Netskope Internet Access(NIA), Netskope Private Access(NPA), Proactive Digital Experience Management (PDEM)
Languages
1,C2
Languages
Telugu
First Language
English
Advanced (C1)
C1
Accomplishments
- Customer Obsession Award in Zscaler
Certification
- ZCC-IA
- ZCC-PA
- ZDX
Timeline
Cloud support specialist (Netskope TAC)
Aurovalor consultancy services
10.2024 - Current
Associate TechnicaI Account Manager
Zscaler
11.2022 - 10.2024
Graduate Trainee Engineer (Intern)
Zscaler
02.2022 - 11.2022
Graduation - Computer Science & Engineering
Lovely professional university
Intermediate -
Narayana Junior College
SSC -
Narayana high school
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