Anjali Singh
Bengaluru
Summary
Dedicated healthcare professional with expertise in customer service and administrative operations. Skilled in project management, team leadership, and conflict resolution to enhance departmental efficiency. Focused on coordinating communications and referrals to ensure seamless service delivery and address client needs effectively.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Unit Manager
Compass Group of India
Bengaluru
11.2025 - Current
- Mobilized operations for new Amazon sites in Hyderabad (July 2025) and Bangalore headquarters (Nov 2, 2025), securing seamless transitions and continuity of service.
- Reduced staff attrition through employee engagement programs, career development initiatives, and recognition strategies, enhancing retention and team stability.
- Improved P&L performance by optimizing cost controls, reducing wastage, and increasing revenue streams through strategic menu planning, upselling, and operational efficiency
- Met and exceeded client expectations by aligning operational delivery with contractual requirements and ensuring service excellence, fostering long-term client trust.
Unit Manager
Compass Group, Amazon campus
Hyderabad
01.2025 - 11.2025
- Directed daily operations, managing a team of 120 staff to consistently meet targets.
- Oversaw daily operations for on-site food service at Amazon campus, ensuring smooth workflow and service delivery.
- Implemented quality assurance initiatives, elevating product and service standards.
- Monitored compliance with health regulations and company policies consistently.
- Developed and managed unit budget, overseeing hiring and training processes to build a skilled workforce.
- Coordinated inventory management to maintain adequate stock levels and supplies.
- Addressed customer feedback promptly to improve overall satisfaction levels.
- Coordinated educational initiatives to enhance staff competencies in safety, quality, and core measures, fostering a culture of continuous improvement.
Assistant Manager
Compass Group, Amazon Campus
Hyderabad
01.2024 - 12.2024
- Ensured 100% guest satisfaction by delivering exceptional dining experiences.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
- Created and executed strategies to strengthen team performance and streamline processes.
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers.
- Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Reduced loss and misuse of equipment through effective supervision and targeted staff training.
Work place experience manager
Compass Group, Amazon Campus
Hyderabad
01.2023 - 12.2023
- Handled guest queries, providing expert advice on services and facilities to enhance guest experience.
- Established positive relationships with guests and employees, fostering an energetic and welcoming environment.
- Addressed customer issues to guarantee swift and successful resolution.
- Trained and supervised team to deliver on store sales targets.
- Minimised loss and misuse of equipment through proper supervision and staff training.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Maintained cleanliness, organisation, and sanitation of food and beverage products to uphold quality standards.
- Completed audits and risk assessments to achieve regulatory compliance.
Sales Coordinator
The Den Hotel
Bangalore
05.2022 - 12.2022
- Generated quality sales leads through cold calling, contributing to achievement of new business targets.
- Updated [System] CRM for external sales team and initiated proactive calls to enhance customer engagement.
- Compiled sales reports to provide insights on performance and identify growth opportunities.
- Promptly responded to quotation requests, completing within specified company timeframes.
- Created supporting literature for product and service packages to enhance client pitches.
- Responded to inbound social sales queries to facilitate customer engagement.
- Collaborated with credit control teams to keep customer accounts updated.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Planned and curated menu to offer a variety of flavors and align with event theme and budget.
Front Desk Executive,
Byg Brewski Brewing Company
Bangalore
07.2021 - 04.2022
- Successfully maximised revenue through excellent sales techniques, upselling and negotiation.
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.
- Answered phones with professionalism, addressing bookings and general queries to ensure seamless guest communication.
- Managed administration duties by updating records and filing bookings to support efficient front desk operations.
- Maintained organised, clean, and presentable front desk to create positive a positive first impression for guests.
Education
Bachelor of Science - BA - ENG
Radha Govind University
Ramgarh, JH01-2022
Diploma - Hospitality, Travel and Customer Service
Frankfinn Institute of Air Hostess and Training
Kolkata, Bengal07.2020
Certificate of Higher Education - Science
Bihar School Examination Board
Patna, BR03.2019
MBA - Dual Specialization - Sales & IBM
Amity University Noida
Noida (Delhi NCR)Skills
- Budget management
- Inventory management
- Shift scheduling
- Recruitment and training
- Sales management
- Customer relationship management
- PMS software
- Hospitality expertise
- Task delegation
- Resourceful approach
- Excellent communication
- Telephone etiquette
- Customer rapport
- Flexible and patient
- Product and service knowledge
Certification
Fostac.
Timeline
Unit Manager
Compass Group of India
11.2025 - Current
Unit Manager
Compass Group, Amazon campus
01.2025 - 11.2025
Assistant Manager
Compass Group, Amazon Campus
01.2024 - 12.2024
Work place experience manager
Compass Group, Amazon Campus
01.2023 - 12.2023
Sales Coordinator
The Den Hotel
05.2022 - 12.2022
Front Desk Executive,
Byg Brewski Brewing Company
07.2021 - 04.2022
Bachelor of Science - BA - ENG
Radha Govind University
Diploma - Hospitality, Travel and Customer Service
Frankfinn Institute of Air Hostess and Training
Certificate of Higher Education - Science
Bihar School Examination Board
MBA - Dual Specialization - Sales & IBM
Amity University Noida