Anjali Sunil Kumar
Summary
A high-performing cybersecurity leader with a career defined by rapid advancement, earning four promotions within eight years through a combination of technical depth and process discipline. I specialize in stabilizing complex, large-scale security environments (50k+ users), where strict configuration and documentation are non-negotiable. From a Graduate Engineer to a Technical Manager, I have balanced a 'hands-on' technical approach in SOC operations with a strategic ability to lead AI-driven automation, and manage demanding global stakeholders.
Overview
8
8
years of professional experience
Work History
Technical Manager
TATA COMMUNICATIONS LTD
12.2025 - Current
- Strategic Leadership: Serving as the face of the operations team for global enterprise clients, leading MBRs and QBRs to align security roadmaps with business objectives.
- Operational Integrity: Overseeing SLA governance and support quality, ensuring that proactive recommendations are not just suggested but implemented to industry standards.
- Global Coordination: Managing cross-functional communication for clients across Europe, ME, and Asia, acting as the final escalation point for technical and managerial queries.
Assistant Manager
TATA COMMUNICATIONS LTD
04.2023 - 12.2025
- Innovation Lead: Directed a cross-functional team focused on SOC automation. Successfully rolled out AI-integrated tools for IOC management and automated impact analysis for security advisories.
- SME Mentorship: Recognized as an L3 for Zscaler/SSE services, providing high-level technical guidance to L2 engineers while managing service delivery for accounts exceeding 50,000 users.
- Operational Readiness: Managed the end-to-end rollout and Knowledge Transfer (KT) of new automation features to both internal teams and external customers.
Senior Engineer
TATA COMMUNICATIONS LTD
09.2021 - 04.2023
- Relationship Management: Hand-picked to manage "challenging" and "demanding" accounts in the Semiconductor and Energy sectors. Successfully turned around customer satisfaction by aligning strictly with their complex process requirements.
- NPS Elevation: Improved the Net Promoter Score for operations to the "Promoter" category (9/10) through dedicated interaction and service stabilization.
- Audit Excellence: Led the technical front for internal and external SOC audits, ensuring all standards were met with detailed documentation and zero compliance gaps.
Technical Associate / Engineer
TATA COMMUNICATIONS LTD
07.2018 - 09.2021
- Exceptional Contribution: Ranked as a Top contributor for ticket resolution volume across the entire team, while maintaining a 100% record for process adherence.
- Infrastructure Improvement: Initiated a self-led reconciliation of the CMDB database, which significantly improved the accuracy of asset management and change processes for the SOC.
- Technical Foundation: Provided L2 support across a multi-vendor stack, including Fortinet, Palo Alto, Cisco Firewalls, Safenet MFA, and Arcon PAM.
Education
Bachelor of Technology (B.Tech.) -
Kerala University
Graduate Engineer Recruitment Program -
TATA COMMUNICATIONS LTD
Skills
- Zscaler (ZIA/ZPA) Expert
- Firewall (FortiGate, Palo Alto, Cisco ASA)
- MFA Solutions (PingID, Safenet)
- Cross-functional collaboration
- Arcon PAM
- CMDB Management
- Effective communication
- API Integration
- AI Chatbot Testing
- ITIL Service Management
- SOC Standards
- SLA Adherence
- Operational Governance
- Customer relationship management
Affiliations
Email : anjaliskumar1996@gmail.com
Timeline
Technical Manager
TATA COMMUNICATIONS LTD
12.2025 - Current
Assistant Manager
TATA COMMUNICATIONS LTD
04.2023 - 12.2025
Senior Engineer
TATA COMMUNICATIONS LTD
09.2021 - 04.2023
Technical Associate / Engineer
TATA COMMUNICATIONS LTD
07.2018 - 09.2021
Bachelor of Technology (B.Tech.) -
Kerala University
Graduate Engineer Recruitment Program -
TATA COMMUNICATIONS LTD