ANJALI SURANA
Customer Resolution Specialist
Pune
Summary
Service-oriented Customer Support Representative with 10+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
11
11
years of professional experience
3
3
Languages
Work History
CS Resolution Specialist
Amazon Development Centre Pvt Ltd
07.2017 - 01.2026
- Key skills:
- Extensive knowledge of the company’s policies, procedures, goods and services
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
- Months: 101 months
- Designation: CS Resolution Specialist (4.5years)
- Handled a team of 25 members, made sure they are performing well and helped them talk to customers.
Business Development Executive
Quick Heal
08.2016 - 12.2016
- Months: 04 months
Business Development Executive
Probytes Software
03.2015 - 08.2016
- Months: 17months
Education
B.E. - Information Technology
G.H.R.I.E.T, Pune
Pune01-2014
H.S.C. - XII
S.V Union Jr. College
01-2010
S.S.C. - X
St. Mira’s English Medium School
01-2008
Skills
Team leadership
Tracking performance indicators
Team engagement
Customer service expertise
Problem-solving skills
Complaint handling
Interests
Music
Cooking
Outing
Personal Information
- Total Experience: 10 Years
- Date of Birth: 31st July 1992
- Gender: Female
- Nationality: Indian
Timeline
CS Resolution Specialist
Amazon Development Centre Pvt Ltd
07.2017 - 01.2026
Business Development Executive
Quick Heal
08.2016 - 12.2016
Business Development Executive
Probytes Software
03.2015 - 08.2016
H.S.C. - XII
S.V Union Jr. College
S.S.C. - X
St. Mira’s English Medium School
B.E. - Information Technology
G.H.R.I.E.T, Pune