Somya Baa
Summary
Finance Operations professional with experience in payment processing, collections, and payout management in a high-volume transactional environment. Skilled in investigating payment discrepancies, handling frozen payouts, and performing transaction adjustments to ensure accurate financial settlements. Experienced in financial data analysis, ledger maintenance, and resolving payment-related issues through cross-functional collaboration. Proven ability to optimize operational processes, maintain data accuracy, and support seamless payment operations while ensuring strong partner and client experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CS Resolution Specialist
Airbnb
08.2025 - 01.2026
- Managed guest payment collections, ensuring accurate settlements and timely adjustments to host payouts. Investigated and resolved payment discrepancies, charge failures, and transaction mismatches through detailed transaction and ledger analysis. Handled frozen or held host payouts, performing account reviews and coordinating with internal teams for payout release or adjustments. Processed manual transaction adjustments, refunds, and payout corrections to maintain accurate financial records. Collaborated with cross-functional teams (payments, risk, customer support) to resolve payment issues and improve payout workflows.
Machine Labelling Specialist
Airbnb
06.2018 - 12.2025
- Labeled and validated transaction and payment datasets to maintain high data quality for machine learning model training.
- Examined payment errors, charge failures, and transaction inconsistencies, assigning accurate labels to support analysis and automation.
- Reviewed held or frozen payout cases and annotated key data attributes to assist in risk detection and operational workflows.
- Categorized refunds, transaction modifications, and payout adjustments to ensure well-structured datasets for downstream processes.
- Worked with cross-functional teams including payments, risk, data, and operations to refine labeling standards and improve dataset accuracy.
Associate
Fidelity
02.2016 - 06.2018
- Performed daily reconciliation of transactions and ledgers, identifying discrepancies and analyzing root causes to ensure financial accuracy.
- Managed back-end financial operations including transaction processing, invoicing, repayments, late fee application, and ledger adjustments.
- Coordinated with external partners to troubleshoot and resolve payment and transaction issues.
- Collaborated with cross-functional teams to investigate operational issues and implement solutions.
Senior Executive
concentrix
12.2013 - 02.2016
- Managed Google Ad review operations, ensuring high-quality, policy-compliant decisions across 40+ languages and multiple ad formats (text, image, video, mobile).
- Led workflow allocation, quality evaluations, and reviewer training, strengthening accuracy and regulatory adherence.
- Communicated policy updates and handled high-value client escalations within SLAs, maintaining compliance standards and operational efficiency.
Education
M.Com -
School of open learning (DU)
Delhi01.2016
B.Com -
Shaheed Bhagat Singh College
Delhi01.2013
12th - English
CBSE
01.2010
Skills
- Payment Operations & Processing
- Financial Record Maintenance
- Transaction Analysis
- Refunds & Payout Corrections
- Cross-Functional Collaboration
- Process Improvement & SOP Development
Certification
• IRFS Course – Udemy
• Globally Certified KYC Specialist (Go-AKS)
• Pro AML Certification • Six Sigma Green Belt Certification Training
• PMP: The Complete PMP – Course and Practice Exams – PMI.
• Globally Certified KYC Specialist (Go-AKS)
• Pro AML Certification • Six Sigma Green Belt Certification Training
• PMP: The Complete PMP – Course and Practice Exams – PMI.
Languages
- ENGLISH
- HINDI
Websites, Portfolios and Profiles
https://www.linkedin.com/in/somya-baa462a06156/
Timeline
CS Resolution Specialist
Airbnb
08.2025 - 01.2026
Machine Labelling Specialist
Airbnb
06.2018 - 12.2025
Associate
Fidelity
02.2016 - 06.2018
Senior Executive
concentrix
12.2013 - 02.2016
M.Com -
School of open learning (DU)
B.Com -
Shaheed Bhagat Singh College
12th - English
CBSE