Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANJALI SWAMI

Process Expert
Dahod

Summary

Accomplished Process Expert with a focus on maximizing productivity and efficiency in operations. Skilled in analyzing performance metrics and optimizing workflows to drive significant improvements. Strong critical thinking and adaptability ensure successful project outcomes in high-pressure environments. Background in logistics and supply chain management, emphasizing end-to-end shipment processes and superior customer service.

Overview

7
7
years of professional experience

Work History

Process Expert

Maersk Global service centres (India)
01.2022 - 08.2025
  • Implemented targeted engagement strategies, reducing customer churn through proactive outreach.
  • Managed customer accounts to ensure accurate placement of sales and purchase orders.
  • Delivered timely invoicing in alignment with company procedures.
  • Analyzed customer feedback and trends to enhance retention processes.
  • Led process improvement initiatives, achieving measurable efficiency gains.
  • Utilized SAP 4A and MS Office for effective data management and reporting.
  • Served as key liaison between internal teams, including customer service and finance.
  • Exhibited strong communication and organizational skills in a global environment.

Citiphone officer

Citi Bank
06.2021 - 11.2021
  • Generated new business for branch to exceed growth targets.
  • Achieved branch sales targets through effective product comparisons, including LI and GI offerings.

Customer Relationship Executive

IndusInd Bank
01.2019 - 11.2020
  • Developed robust customer relationships, leading to heightened brand loyalty and engagement.
  • Successfully resolved complex inquiries, contributing to overall customer satisfaction.
  • Exceeded sales objectives in B2C sectors, enhancing company performance.
  • Drove initiatives that increased customer interaction and brand loyalty.

Education

Bachelor of Science - Avionics

Hindustan University
04.2018

Skills

  • Salesforce CRM, SAP BI, MS Office Package, AFLS & RKEM Dashboard reporting, Customer relationship management, Customer retention
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Timeline

Process Expert

Maersk Global service centres (India)
01.2022 - 08.2025

Citiphone officer

Citi Bank
06.2021 - 11.2021

Customer Relationship Executive

IndusInd Bank
01.2019 - 11.2020

Bachelor of Science - Avionics

Hindustan University

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ANJALI SWAMIProcess Expert