Kirthana Rajasekar
Chennai
Summary
Finance and Customer Service Professional with 5+ years of experience in Finance & Accounting and specialized in Order to Cash process. Highly enthusiastic and analytical accounts receivable professional with thorough knowledge of collections systems, processes and best practices with proven experience in optimizing AR functions by improving procedures and controls. Firmly believe in analyzing root cause of issues/ errors and recommend viable resolution. Deliver accurate and on-time monthly financial closing for AR functions. Seeking an opportunity to drive innovation, streamline operation and deliver expectorant customer satisfaction.
Overview
7
7
years of professional experience
Work History
Credit Analyst/ SME Collections
Danfoss Industries Pvt Ltd
Chennai
02.2023 - Current
- Handling APR region clients, my primary role here is to follow up with the customers via calls/emails for collecting payments for the products sold and responsible for order review and releases.
- As a Collections SME, I am responsible for any UAT testing in SAP P01 while we acquire new business and for training the team for any new process change. change
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Analyzed customer payment histories to assess credit risk profiles.
- Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
- Maintained accurate records of all transactions related to credit activities.
- Prepared periodic reports detailing overall portfolio performance and trends in delinquency rates.
- Participated in regular meetings with internal stakeholders to discuss best practices for managing the organization's loan portfolio.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Analyzed clients' financial statements, market conditions, and industry trends to evaluate risk.
- Negotiated terms and conditions of credit facilities with clients to protect the lender's interests.
- Implemented risk assessment tools and techniques to improve the accuracy of credit evaluations.
- Participated in credit committees to present analysis and recommendations on credit proposals.
- Engaged in continuous learning to stay updated on best practices in credit analysis and financial modeling.
- Identified areas of improvement in operational processes and procedures within the SME.
- Provided training sessions for new employees at the SME.
AR Analyst
Deloitte Support Services
Hyderabad
10.2022 - 02.2023
- Handling US/Canada clients, my primary role here as an AR analyst is chasing clients via calls/emails for payment over the services we provide.
- Developed and implemented strategies for reducing overdue payments from customers.
- Managed payment plans for delinquent accounts, including setting up repayment schedules.
- Collaborated with credit and sales teams to ensure timely collection of payments from customers.
- Reconciled discrepancies between invoices, contracts and customer accounts.
- Prepared regular reports on outstanding debts, aging analysis, cash collections., for management review.
Senior AR Analyst
Maersk Global Services
Chennai
07.2019 - 09.2022
- Primary role as a Senior collector, chasing clients via calls/emails for payment over Maersk shipment services provided for the Top Clients from Scandinavian Countries.
- Maintained accurate records of all customer transactions in accounting system.
- Developed processes to improve the efficiency and effectiveness of Accounts Receivable operations.
- Managed collection activities on overdue accounts by following up with customers via phone or email.
- Conducted monthly reconciliations of customer accounts for discrepancies.
- Collaborated with sales team to resolve any discrepancies between invoiced amounts and orders received from customers.
- Prepared reports summarizing Accounts Receivable status for upper management review.
- Reconciled bank statements against cash receipts journal entries on a daily basis.
- Provided support to external auditors during quarterly reviews of financials.
- Monitored incoming payments and allocated funds appropriately across multiple accounts.
- Ensured compliance with company policies, procedures, and government regulations related to Accounts Receivable operations.
- Processed refunds and credits as requested by customers within agreed upon time frames.
- Generated monthly aging reports for each customer account detailing past due balances.
- Identified opportunities for process improvement initiatives within the AR department.
- Communicated effectively with other departments about changes that may impact Accounts Receivable operations.
- Tracked progress of collection efforts on delinquent accounts through periodic follow-ups.
- Performed special projects as assigned by senior management in Agile way of working
- Received and recorded cash, checks and transfers.
- Researched and resolved customer inquiries regarding invoices, payments and account balances.
- Reviewed customer accounts to ensure accuracy of billing information.
Credit Controller (Accounts Receivable - Credit an
Accenture Services Private Limited
Chennai
12.2017 - 03.2019
- Working for the client, Orange Business Services.
- Chasing APAC clients via calls for payment for the services provided by Orange Business Services.
- Negotiated settlements with past due customers while protecting company interests.
- Reconciled customer accounts and maintained accurate records.
- Processed incoming payments accurately and efficiently.
- Provided support on all aspects of the accounts receivable process.
- Verified accuracy of billing data prior to issuing invoices.
- Followed up on any outstanding payments in a timely manner.
- Communicated effectively with other departments regarding billing issues.
- Received information about disputes and responded to incidents calmly to develop effective resolutions.
Education
B. Com - Bachelor of Commerce
Thassim Beevi Abdul Kader College
Allagappa University Affliated01.2015
12th Std -
National Academy, Mont, hr. school
01.2011
10th Std -
National Academy, Mont, hr. school
01.2009
Skills
- Proficient in MS office applications
- SAP functions/S4 HANA
- EDI systems
- Salesforce
- Palantir
- GCSS
- AFLS
- RKEM
- Cognos
- SAP Fiori
- Tableau
Accomplishments
- Received 'Rock star' award at Accenture for reducing unapplied payments from 72M to 60K in 2 months
- Received 'Going Extra Mile' award at Maersk Global Services for meeting SLA under promised date
- Received 'Star of Inspiration' award at Maersk Global Services for implementing a Virtual DRM board
- Received 'Going Extra Mile' award at Maersk Global Services for reducing OD% from 40% to 3% in 2020
- Received 'Star' award at Maersk Global Services for reducing portfolio's OD from 13% to 5% in Q3'2021
- Received 'Going extra mile' award (2022) for initiating a report to track numbers achieved by each collector
- Received 'Certificate of Achievement' for best stakeholder management and reduction in LOBD accounts in 2023
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Personal Information
- Father's Name: Mr. P. Rajasekar
- Date of Birth: 11/30/93
- Marital Status: Single
Extracurricular Activities
Participated in all cultural events and social services (Awarded)
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Credit Analyst/ SME Collections
Danfoss Industries Pvt Ltd
02.2023 - Current
AR Analyst
Deloitte Support Services
10.2022 - 02.2023
Senior AR Analyst
Maersk Global Services
07.2019 - 09.2022
Credit Controller (Accounts Receivable - Credit an
Accenture Services Private Limited
12.2017 - 03.2019
B. Com - Bachelor of Commerce
Thassim Beevi Abdul Kader College
12th Std -
National Academy, Mont, hr. school
10th Std -
National Academy, Mont, hr. school
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