ANJALI VERMA
Hardag Ranchi
Summary
Dynamic service relationship manager with AXIS BANK, adept at delivering exceptional customer service and technical support. Proven track record in issue resolution and process improvement, successfully managing multiple projects under tight deadlines. Strong communication skills enhance client interactions, driving satisfaction and operational efficiency. Reliable Servicer known for high productivity and efficient task completion. Possess specialized skills in equipment maintenance, customer service, and troubleshooting. Excel in time management, communication, and adaptability, ensuring seamless service delivery.
Overview
4
4
years of professional experience
Work History
SERVICE RM
AXIS BANK
RANCHI
09.2019 - 05.2023
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Answered customers' questions and addressed complaints in person and via phone.
- Greeted customers, assessed their needs and provided appropriate services.
- Provided technical support to customers over the phone or in person.
- Identified areas for improvement within existing processes and procedures.
- Managed multiple projects simultaneously while adhering to strict deadlines.
Education
MBA - Financial Accounting
Manipal School of Banking
Bengaluru09-2019
GED -
Marwari College
Ranchi05-2013
High School Diploma -
Kairali School
Ranchi04-2010
Skills
- Technical support
- Customer service
- Issue resolution
- Process improvement
- Project management
- Communication skills
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Timeline
SERVICE RM
AXIS BANK
09.2019 - 05.2023
MBA - Financial Accounting
Manipal School of Banking
GED -
Marwari College
High School Diploma -
Kairali School
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