Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANJALI VERMA

Hardag Ranchi

Summary

Dynamic service relationship manager with AXIS BANK, adept at delivering exceptional customer service and technical support. Proven track record in issue resolution and process improvement, successfully managing multiple projects under tight deadlines. Strong communication skills enhance client interactions, driving satisfaction and operational efficiency. Reliable Servicer known for high productivity and efficient task completion. Possess specialized skills in equipment maintenance, customer service, and troubleshooting. Excel in time management, communication, and adaptability, ensuring seamless service delivery.

Overview

4
4
years of professional experience

Work History

SERVICE RM

AXIS BANK
RANCHI
09.2019 - 05.2023
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Answered customers' questions and addressed complaints in person and via phone.
  • Greeted customers, assessed their needs and provided appropriate services.
  • Provided technical support to customers over the phone or in person.
  • Identified areas for improvement within existing processes and procedures.
  • Managed multiple projects simultaneously while adhering to strict deadlines.

Education

MBA - Financial Accounting

Manipal School of Banking
Bengaluru
09-2019

GED -

Marwari College
Ranchi
05-2013

High School Diploma -

Kairali School
Ranchi
04-2010

Skills

  • Technical support
  • Customer service
  • Issue resolution
  • Process improvement
  • Project management
  • Communication skills

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1

Timeline

SERVICE RM

AXIS BANK
09.2019 - 05.2023

MBA - Financial Accounting

Manipal School of Banking

GED -

Marwari College

High School Diploma -

Kairali School
ANJALI VERMA