Anjali Yadav
Bangalore
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Backend Process
Ienergizer
Noida
12.2018 - 08.2019
- Troubleshot Application related issues with customers over the phone or through email communication.
- Resolved customer complaints quickly and efficiently.
- Monitored customer emails and responded in a timely manner to inquiries.
- Assisted customers with selecting packages that best fit their needs and budget.
- Resolved billing disputes with customers related to service charges or package upgrades and downgrades.
- Performed troubleshooting to identify and resolve technical issues with Dish Network services.
Education
Master of Arts - Political Science
05-2021
Bachelor of Arts - Political Science
06-2017
Skills
- Client/Customer Issues resolution
- Problem-solving aptitude
- CRM Management
- Teamwork and Collaboration