Senior Engineering leader with extensive experience in software design and development across Retail, Manufacturing, Telecom, Banking, Financial, and Insurance sectors. Proven track record in building large-scale products and capabilities, delivering significant business value. Expertise in engineering leadership, team development, and establishing strategic partnerships, with a focus on technology and product strategy, modernisation. Managed budgets ranging from £2M to £30M and led teams of up to 500, specializing in hybrid cloud environments and scalable platforms using Microservices and DevOps.
Overview
29
29
years of professional experience
Work History
Director of Engineering - Apps and Platforms
TESCO
07.2024 - Current
Leading a global engineering team with oversight of $30M technology budget for digitalisation initiatives across UK and Europe market, driving growth plans.
Driving strategic acceleration initiatives in marketplace and supplier strategy, including media income and merchandising.
Leading a business transformation powered by APIs and Microservices, data platforms, generative AI, and machine learning. Also acting as a technology sponsor for large legacy modernization across a widespread business function.
Head of Platform Engineering
TESCO
01.2024 - 06.2024
Head a team responsible for conceiving and realizing a new Developer Platform.
The Developer Platform is at the heart of everything we do in Tesco Technology, that is built using cutting edge tech, lowering the cognitive load, toil and repetitive manual work from the developer and helps to manage the underlying Infra and deploy software faster
Head of Software Development - InStore Digitization (Store Stock), Platform
TESCO
03.2022 - 12.2023
Led Engineering and Operations for all Apps and Store Platforms used by approximately 300K Store Colleagues across the UK and Europe.
Build a new service mesh based API architecture with handhelds and data at the edge, and modernised the legacy landscape, enabling stores to make better decisions, improving operational efficiency.
Brought efficiencies and revenue by improving product availability, reducing waste by 25% over 3-5 years, and optimizing walk order. Enhanced engineering effectiveness through better Observability and inter-service communication, improved test effectiveness and product quality, and introduced new Mobile Engineering frameworks and scalable platforms.
Improved budgeting and forecasting processes, enhancing CapEx by 5-8%, and forecasting accuracy by nearly 10%. Mentored Graduate Engineers through a 9-month training program and lead initiatives like Observability and Architecture patterns.
Head of Software Development - Platforms and ERP
TESCO
08.2016 - 02.2022
Transformed global delivery capability, fostering a product engineering mindset and a culture of ownership. Expanded the team from 60 to 300 people across the UK, India, and Hungary over a 5-year period.
Developed API-driven capabilities and achieved top Enterprise API Maturity scores among 100+ APIs. Enabled processing of 100M+ events with sub-second response times.
As part of tech modernization, built new platforms using microservices architecture, enhancing efficiency and accuracy. Scaled platforms to integrate with e-commerce, buying, tills, supply chain, and fulfillment.
Improved test effectiveness and product quality. Introduced DevOps, CI/CD, IAC practices, reducing time to market from months to weeks and refining code culture and DoD.
Also, led a major Oracle ERP and EPM implementation, one of the largest Oracle Financials projects globally—reducing cost centers by 50% and operational reports by two-thirds, and establishing a global COA. Managed the global HFM implementation in Oracle Cloud and later in Azure (one of the first instances).
Established and incubated product teams, processes, and co-created roadmaps in collaboration with various business leaders. Implemented governance and tracking frameworks to manage digital initiatives and outcomes.
Head of Technology - PLM Transformation - Item, Price, Promotion
TESCO
06.2008 - 08.2016
Joined as a Manager, I grew up to the Head of Technology role. During this period. led the software development and delivery of many retail outcomes and business step change, with varied team sizes 20 - 100+ members.
Led a key transformation to revamp the Product/Price/Promotions mechanics, enabling real-time and a variety of price changes and promotion mechanics.
Build the architecture and design for to be an enterprise and a deployable solution across all the markets. Led the delivery of key business initiatives (Clear as You Go, Better Promotions, Better Range & Capacity Management) using Tesco 'Operating Model' systems and processes.
Developed number of retail solution for Tesco, some them that improved Tesco Loyalty by 150%, sales by .5% and supplier relationships by 20%.
Transitioned the entire engineering and service capability to operate from India to support ~2000 users, 10 countries. Built the new org structure and team with domain and technical capability.
As member of Technology leadership team to drive and land the major 'Building Tomorrow's Tesco' Technology organization change initiative, moving into a Products/ Enterprise Service model around tenets of SOA, Agile and converging E2E lifecycle ownership (Develop-Deploy-Run) within teams.
Development Manager/Architect/Lead/Developer
TCS, Harman, CGI, RBS, Others
09.1996 - 06.2008
Accountable for the delivery of all the CRM development programs. Led a development team of 20+ team members reporting to the delivery head and responsible for delivery and account management including coordinating with the client and business user.
Designed and Developed the CRM contact center and implanted the call center web pages, service request and interaction modules.
Developed and fine-tuned the custom application for pre-paid domain. Integration of CRM with TIBCO-BPM, IN-Telecodia, MetaSolv etc.
Integration with the IVR and developing various projects for campaign management and churn.
As an architect, accountable for building the architecture of the reference data platform and building the product. Designed a global securities master product for large financial institutions in the Capital Market space.
Managed the application support and enhancement project under offshore-onshore blended model architecture. Led a team size of 15 members with hands on development. Responsible for overall Database architecture, design and application management of CRM module, Work Flow Management application, Field Applications used by engineers and various interface to these applications.
Managed the application development and enhancement projects for the mission critical Banking and Insurance domain. Led team of 20 plus members, with hands on development. Designed and Developed the platform batch processing for Claims and Accounts.
As a Developer, identified requirements, System study, Analysis, Feasibility Study, Developed and Implemented all commercial Applications Execution of multiple projects of various clients located all over India.
Creating and leading a multi-year transformation strategy for people and technology, benefiting Tesco This involves outlining clear goals and objectives, identifying areas for improvement, and implementing innovative solutions that drive efficiency and growth across the organization
Building a culture of collaboration, trust, demonstrating leadership, and inspiring teams, creating organizational structure, and succession plans
Simplifying the tech landscape to reduce total cost of ownership (TCO), developing new platforms and services, and optimizing workload placement By leveraging cloud technologies and modern infrastructure and software engineering practices, we ensure that our IT operations are scalable, secure, and agile.
Building high-performance teams, establishing tech hubs, enhancing our brand, and nurturing talent across various locations. This involves recruiting top talent, providing ongoing training and development programs, and creating a culture of innovation and excellence. Improved people capability and skills by creating several learning programs, mapping jobs and skills, and introducing hybrid models in capability and upskilling, balancing the pace of delivery
Awards
CEO Leadership - Transformation, 2021
Best Team - Engineering | Stores Ordering Platform, 2022
Best Team - Real Time Sales Ledger Platform, 2020
Best Team x 4 (Tesco, CGI), Multiple years
Timeline
Director of Engineering - Apps and Platforms
TESCO
07.2024 - Current
Head of Platform Engineering
TESCO
01.2024 - 06.2024
Head of Software Development - InStore Digitization (Store Stock), Platform
TESCO
03.2022 - 12.2023
Head of Software Development - Platforms and ERP
TESCO
08.2016 - 02.2022
Head of Technology - PLM Transformation - Item, Price, Promotion