Summary
Overview
Work History
Education
Skills
Timeline
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ANJANA VS

Senior Administrator
Kochi

Summary

Experienced and passionate Senior Administrator with over eight years of experience in the IT industry. Expertise in guiding business operations, management, strategy, and profitability.

Overview

8
8
years of professional experience

Work History

Program Administrator - Global Deal Reviews

Wipro
3 2023 - Current
  • Manage operational aspects of Deal Reviews and coordinate with various business units and service lines within Wipro through identified SPOC.
  • Set up review meetings, prepare high quality minutes and roll out to execs and deal participants.
  • Prepare weekly / monthly dashboards and customize trackers for senior leadership consumption.
  • Capture and drive actions from each large deal review.
  • Drive high engagement of all cross-functional team members involved in deal reviews.

Business Analyst

Wipro
03.2021 - 02.2023
  • Manage stakeholder expectations and communicate progress and challenges effectively.
  • Conduct analysis of business data to identify trends, patterns and actionable insights.
  • Develop and maintain dashboards providing stakeholders with timely and accurate information.
  • Manage multiple projects and priorities effectively.
  • Improve business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzing key aspects of business to evaluate factors driving results and summarized into presentations.
  • Apply problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.

Process Lead

Wipro
09.2019 - 02.2021
  • Conduct training and mentor team members to promote productivity, accuracy, and commitment to friendly service.
  • Manage schedules, accept time off requests and found coverage for short shifts.
  • Build strong relationships with customers through positive attitude and attentive response.
  • Monitored time and attendance, enforcing compliance with company policy.
  • Coached team members in techniques necessary to complete job tasks.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.

Backup Administrator

Wipro
03.2016 - 08.2019
  • Expertise in using backup tools like; EMC Networker 9.2, Data Domain, Avamar, NetBackup, Netvault, HPDP.
  • Monitor backup jobs, media management, analyze backup logs, and troubleshoot errors promptly.
  • Implement and maintain backup environment.
  • Investigate and resolve backup failures and restore data as required.
  • Work on incident management, request management and change
    management.
  • Develop and maintain SOP for backup and recovery process.

Education

M.Tech IT (Integrated) -

Vellore Institute of Technology
Vellore
06.2016 - 2020.05

B.Sc Physics -

St. Albert's College
Kochi
06.2012 - 2015.05

Skills

Certified Scrum Master

Business Analyst

Project management

Customer Management

SQL

Python

EMC Networker

Data Domain

NetBackup

Microsoft Excel

Timeline

Business Analyst

Wipro
03.2021 - 02.2023

Process Lead

Wipro
09.2019 - 02.2021

M.Tech IT (Integrated) -

Vellore Institute of Technology
06.2016 - 2020.05

Backup Administrator

Wipro
03.2016 - 08.2019

B.Sc Physics -

St. Albert's College
06.2012 - 2015.05

Program Administrator - Global Deal Reviews

Wipro
3 2023 - Current

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ANJANA VSSenior Administrator