Dynamic, results-oriented leader with over 19 years of expertise in RAN Service Management, specializing in LTE, 4G, and 5G technologies within the telecom sector. Proven track record in optimizing mobile network operations and maintenance, with a strong ability to deploy innovative methodologies that enhance operational efficiencies and minimize escalations. Recognized for exceptional performance in strategic management, process improvements, and driving initiatives aligned with organizational objectives. Passionate about people management and skilled in building high-performing, multicultural teams that consistently deliver business value while fostering a positive work environment.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
RAN Lead
Innovis Telecom Services India Private Limited
Gurugram
08.2025 - 04.2026
Providing L2/L3 support for 2G, 3G and 4G trouble tickets for Nokia equipment’s.
Quarterly RAN nodes health check and report submission.
Monthly TT reviews and closure reports and WCC submission.
Incident/Emergency remote support to L1/L2 team.
Providing solutions for technical query.
Client: U9 Myanmar (formerly Ooredoo)
Technology: GSM, WCDMA, LTE, 4G
Sr., Manager For HPHP (Punjab, Haryana & Himachal Circles)
Bharti Airtel services Limited
Chandigarh
05.2024 - 08.2025
Manage and track Key Performance Indicators (KPIs) for 2G, 4G, and 5G networks.
Focusing on enhancing customer experience at problematic sites by proactively identifying root causes and implementing timely, effective resolutions.
Contributed to hygiene clearance by identifying and removing unused or swapped nodes and obsolete definitions.
Conducted monthly audits of RAN node network parameters, including VSWR threshold values, RET alarms, GPS alarms, and frequent short-duration outages, with a focus on identifying and resolving recurring issues.
Monitor service-impacting alarms, short-duration outages, payload dips, and zero-call cells across the network.
Prepare, discuss, and implement network improvement plans to enhance performance and service quality.
Coordinate with cross-functional teams to ensure smooth network performance, fault rectification, KPI improvement, and the successful execution of planned network activities.
Leading the end-to-end implementation of the SNMP project, overseeing configuration at RAN nodes and ensuring seamless collaboration with TOCO partners for successful deployment and integration.
Ensuring 100% configuration at the RAN level following the integration of any new network node such as MME or SGW.
Monitor and assign tasks to team members, and review progress on a daily basis.
Manage different projects based on priorities, and share and discuss progress on a daily or weekly basis.
Team Size: 10 Members
Role: Senior Manager - RAN Lead
Field Operations-Manager India (For Vi 15 TCTS Managed Circles)
Tata Communications Transformation Services
Mumbai
04.2021 - 05.2024
Performance & Tracking of Different KPI’s across 15 Vi circles managed by TCTS in India.
Performance & Tracking RAN 2G & 4G SA Alarms, Overall Network RNA, Alarm per cell and TCH Availability.
Tracking the Earlier Rectification of Controller Node H/W Faults in BSC/RNC.
New installation & improvement trend.
Working on central reports & preparing weekly/monthly progress, achievements, review & presentations.
Facilitating coordination & driving with Circle Teams to achieve the set targets.
Preparing plan for integration with existing platforms and processes, identifying technology partners for implementation and rollout of product/service, defining service realization & SOPs for Service Delivery and resolving escalated issues.
Acting as a single point of contact for any single user related complaints / enquiries and ensuring that customer and user complaints as well as escalations are managed within TAT.
Fixing & resolving problems to stabilize and optimize customer networks while working with assigned CSR tickets, using support tools according to global support processes and procedures.
Planning & implementing maintenance schedules of various telecom & networking equipment to enhance equipment reliability and increase machine uptime.
Managing areas of obstruction / breakdowns and taking necessary steps to rectify the equipment through application of troubleshooting tools.
Team Size: 8 Members
Role: Manager- Field Operations India (15 Vi Circles Managed by TCTS)
AGM- Zonal Technical manager
Vodafone idea Limited
Mumbai
01.2020 - 01.2021
Worked as a Zonal Technical Manager and managed the entire Kalyan zone in Mumbai VII circle.
Supervised the movement of Operation team to ensure maximum network availability.
Led O & M of 10 BSC,4 RNC & 1123 Sites (Nokia Ericsson) including 2G,3G & 4G (FDD+TDD+MIMO+SMALL CELL).
Governed & supported Vendor teams for successful completion of swapping Nokia SRAN rollout.
Tracked good & faulty spare movements in the zone and managed to resolve infra related issues on time.
Controlled & tracked KPI’s to be maintained under SLA and led fault management, configuration management, alarm management and rectification.
Checked, tracked & drove for rectification with Field Team to ensure the maximum Network Availability, KPI, Trouble Ticket Management and Alarm Rectifications.
Mumbai Circle
Technology: GSM, GPRS, UMTS, LTE, VOLTE, SRAN
Team Size: 18 Members
Role: AGM- Zonal Technical manager
RAN Tier-2 Support Engineer
Nokia Networks
Multiple Locations: Bengaluru, Gujarat, and Jaipur
11.2013 - 01.2020
Coordinated with the field team for the SAA alarm rectification for GSM, WCDMA & LTE sites.
Worked in RAN TIER-2 team and handling all major/critical changes in N/W for day-to-day improvement.
Ensured troubleshooting & fault rectification locally/remotely for BSC/RNC (Nokia/Ericsson) related faults.
Extended second level technical support for faults of different Radio Access Network Nodes (BSC, BTS, RNC, NODE-B, and ENODE-B) including reflection, WinFIOL and net act server applications.
Evaluated & rectified BSC & BTS alarm and tracked the movement of Engineers in Cluster, TT & WO for timely execution of tasks.
Analyzed regular health, current & history alarm of BSC/RNC on daily basis as part of preventive maintenance.
Tracked the monthly back-up & safe copy in external drives for all BSC/RNC and tracked the SAA Alarm rectification status to maintain KPI.
Coordinated with cross-functional teams (SNOC/GNSC, RF, CORE, TXN, CARE and VODAFONE) to resolve any network issues for smooth functioning of the network.
Project: Maxis Aircel (Delhi, Mumbai, Kolkata, Haryana, Punjab, Rajasthan & rest of Bengal (ROB) circle for NSN Equipment and ROB circle for NSN and Ericsson Equipment
Client: Nokia Siemens Networks
Technology: GSM, GPRS, UMTS
Team Size: 25 Members
Transmission Engineer
Alcatel-Lucent (Aarvi Encon Pvt. Ltd.)
Buxaur, Bihar
08.2009 - 05.2010
BSS Engineer
Nokia Siemens Networks, (Linkquest Telecom)
Siwan, Bihar
03.2008 - 07.2009
BSS Engineer
Ericsson India Pvt. Ltd. (Creative Engineers & Consultant)
Bihar
06.2007 - 03.2008
BSS Engineer
Aster Teleservices Pvt. Ltd.
Jamshedpur, Jharkhand
07.2006 - 06.2007
Education
Nokia 2G NCSS -
Global Certificate - Data Science & AI
08-2022
B.Tech. - Electronics
Uttar Pradesh Technical University
U.P.
07.2002 - 07.2006
Skills
2G-5G Architecture , Concepts & process
Good understanding of telecommunication in scenario of different releases as per 3GPP standards
Multi Vendor RAN Nodes(Nokia,Ericsson,ZTE,Samsung,Huawei)
Strategic Planning ,Team Management & Leadership
RF/RAN Project Management
Business Transformation
Preventive Maintenance & Software Upgrade
Process Improvement
Change Management
Network/Telecom Infrastructure
Risk Assessment & Mitigation
Fault Management & Troubleshooting
Stakeholder/Client Management
Problem-Solving
Customer-Centric
Intuitive
Planner
Software & Tools: DX 200 platform Reflection MML commands, Nokia ultrasite BTS Manager, BTS Hub Manager, Nokia flexi BTS and Hub Manager, Nokia Hopper Manager, PNMT, Ceraview, OMT, Minilink Service Manager, Traffic Node, Hi Cap, etc IPA28000Platform Reflection MML Commands, Citrix Applications (Like BTS Manager login, BSC, RNC OMS Login, Net Act, ENM, SSH Client Login PuTTY, Python, Nonstop Communicator & Citrix
Product/Tools:
Nokia DX200 Platform BSC’s (Low cap BSC - 660 TRX) Hi Cap BSC (1000 & 2000 TRX) & Flexi BSC (3000 TRX), Nokia Mc BSC (4400 TRX)
Nokia RNC 2600 & Nokia Mc Rnc
Nokia Air scale, Multi Radio, MR10 Flexi Edge and Ultra BTS
ERICSSON 5212,5216,6620,6630,6631,6652,6648 Basebands,22 & 44 Series RRU
HUAWEI BBU 3900 BTS
HUAWEI BSC 6900
PDH equipment - FIU, MMU, NPU, RRI, RTN 605, etc
SDH equipment like NEC, CERAGON, RTN 620,Tejas MUX, HICAP
Personal Details
Languages Known: English and Hindi
Timeline
RAN Lead
Innovis Telecom Services India Private Limited
08.2025 - 04.2026
Sr., Manager For HPHP (Punjab, Haryana & Himachal Circles)
Bharti Airtel services Limited
05.2024 - 08.2025
Field Operations-Manager India (For Vi 15 TCTS Managed Circles)
Tata Communications Transformation Services
04.2021 - 05.2024
AGM- Zonal Technical manager
Vodafone idea Limited
01.2020 - 01.2021
RAN Tier-2 Support Engineer
Nokia Networks
11.2013 - 01.2020
BSS Fault Management Engineer
Nokia Siemens Networks, GNOC, Noida
05.2013 - 10.2013
Transmission Engineer
Alcatel-Lucent (Aarvi Encon Pvt. Ltd.)
08.2009 - 05.2010
BSS Engineer
Nokia Siemens Networks, (Linkquest Telecom)
03.2008 - 07.2009
BSS Engineer
Ericsson India Pvt. Ltd. (Creative Engineers & Consultant)
RAN Scripting Engineer (Project Lead for Viaero) at Ericsson Global India Pvt Ltd.RAN Scripting Engineer (Project Lead for Viaero) at Ericsson Global India Pvt Ltd.
Senior Technical Project Manager - RAN & ORAN Delivery at Radisys CorporationSenior Technical Project Manager - RAN & ORAN Delivery at Radisys Corporation