Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Volunteer
Anjani Netala

Anjani Netala

Enterprise Senior Associate
Hyderabad

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Enterprise Senior Associate

Unisys India Pvt Ltd
Hyderabad
06.2022 - Current
  • Identify and analyze potential security threats to endpoints (malware, phishing attacks, etc.)
  • Manage vulnerabilities in endpoint security systems (antivirus software, firewalls, etc.)
  • Configure and maintain endpoint protection systems (antivirus software, firewalls, etc.)
  • Respond to security incidents related to endpoints (investigate, gather evidence, report findings)
  • Promote security awareness and best practices to end-users (training, awareness campaigns)
  • Ensure endpoint security systems are compliant with relevant regulations and standards
  • Maintain accurate and up-to-date documentation of endpoint security systems and procedures.

Service Representative I

Unisys India Pvt Ltd
Hyderabad
05.2020 - 06.2022
  • Provided technical support to Microsoft internal employees via live calls, chats, emails, and web queries
  • Supported various Microsoft products and services, including Azure Active Directory, Exchange, SharePoint 2016, and Virtual Private Network (VPN)
  • Utilized standard procedures to escalate unresolved issues to the appropriate internal teams
  • Provided business systems, network, and internet support to users in response to identified difficulties
  • Resolved issues related to the above products and services for internal employees
  • Ensured high levels of customer satisfaction by delivering excellent technical support and service.

Service Representative II

Unisys India Pvt Ltd
Hyderabad
07.2018 - 05.2020
  • Provided technical support for Microsoft Project to internal employees in Hyderabad, India
  • Utilized ServiceNow as the ticketing tool for tracking and resolving technical issues
  • Troubleshot internet connectivity issues and provided support for the Windows OS, web applications, and Outlook
  • Utilized technical knowledge and skills to identify and resolve technical issues efficiently and effectively
  • Ensured high levels of customer satisfaction by delivering excellent technical support and service.

Associate Technical Support

Tech Mahindra (Address: Survey No. 62, TMTC SEZ, 1 A, Qutubullapur Mandal)
Hyderabad
05.2017 - 06.2018
  • Researched, diagnosed, troubleshot, and identified solutions to resolve system issues
  • Utilized standard procedures to escalate unresolved issues to the appropriate internal teams
  • Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Reproduced, diagnosed, and resolved technical problems encountered by users
  • Consulted user guides, technical manuals, and other documents to research and implement solutions
  • Consistently shared best practices with team members, acted as a technical resource for broad and complex issues
  • Developed and delivered in-depth technical training to other engineers
  • Ensured high levels of customer satisfaction by delivering excellent technical support and service
  • Maintained accurate and up-to-date documentation of technical issues and solutions.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Gokaraju Rangaraju Institute of Engineering & Tech
Hyderabad
05.2013 - 05.2017

High School Diploma -

Narayana Junior College
Hyderabad
05.2011 - 04.2013

No Degree - Secondary Education

Sri Sai Ram High School.
Hyderabad
04.2001 -

Skills

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Additional Information

Currently pursuing certification as an Azure Cloud Architect

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Enterprise Senior Associate

Unisys India Pvt Ltd
06.2022 - Current

Service Representative I

Unisys India Pvt Ltd
05.2020 - 06.2022

Service Representative II

Unisys India Pvt Ltd
07.2018 - 05.2020

Associate Technical Support

Tech Mahindra (Address: Survey No. 62, TMTC SEZ, 1 A, Qutubullapur Mandal)
05.2017 - 06.2018

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Gokaraju Rangaraju Institute of Engineering & Tech
05.2013 - 05.2017

High School Diploma -

Narayana Junior College
05.2011 - 04.2013

No Degree - Secondary Education

Sri Sai Ram High School.
04.2001 -

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Anjani NetalaEnterprise Senior Associate