Summary
Overview
Work History
Education
Skills
Certification
Key Responsibilities
Certifications
Languages
Timeline
Generic

Ankit Mangla

Faridabad

Summary

Motivated and driven individual with a strong desire to pursue a career in an organization that offers a challenging environment. Seeking opportunities that foster continuous learning and provide exposure to new technologies, enabling both professional and personal growth. Committed to contributing to the success of the organization while embracing new challenges and opportunities for development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Enterprise Senior Associate

Unisys India Pvt. Ltd.
02.2024 - Current
  • Monitoring, managing, troubleshooting, analyzing and resolving the issues as per the requirement of client
  • Identify, monitor and analyze emerging threats, vulnerabilities, and exploits
  • Incident handling and Reporting—SIEM tool
  • Enterprise Voice and Conferencing in Teams
  • Identity and Access management
  • PowerShell scripting
  • Troubleshooting issues related to Networking fundamentals
  • Experience on EDR tool Microsoft Defender
  • Incident Response process

Associate Engineer

Concentrix
12.2021 - 01.2024
  • Monitoring, managing, troubleshooting, analyzing and resolving the issues as per the requirement of client
  • Incident handling and Reporting—SIEM tool
  • Threating Hunting via EDR - Defender & Crowdstrike
  • Hands-on experience on Splunk & Sentinel
  • Analyzed emails and promptly identified SPAM, spoofing and phishing attempts along with L1 analysis
  • Analyze data and prepares reports detailing results
  • Identify Phishing emails and doing L1 analysis
  • Provided Premiere L1 support for Microsoft Teams regarding Network issues in Microsoft Teams
  • Theoretical and hands-on experience on Office365 and all the associated utility products
  • Applying advanced troubleshooting techniques to provide permanent solutions for customer’s issues
  • Worked upon Voice routes, Voice routing policy, PSTN Gateway and more
  • Hands-on knowledge with Microsoft365 Admin center, Teams admin center, Exchange admin center, PowerApps admin center, Compliance center, Azure Admin center and more

Associate IT Infra Engineer

British Telecom
10.2019 - 12.2021
  • 2+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure and in shifts
  • Isolate the faulty systems from the network and escalate the case for further log analysis to determine the root cause and help customer remediate the situation.
  • Resolved malfunctions with systems and programs through network troubleshooting
  • Working in ITIL enabled process effectively and conveniently
  • Working with 3rd level to resolve high priority issues in a timely manner for client
  • Analysis of Data as per number of contacts received on the desk to determine major issues
  • Evaluate service desk analyst issues and assign corrective actions
  • Responsible for collecting data from the users and assist them solving complex hardware and software issues with their laptops/computers

Education

B.Tech - Computer Science

Manav Rachna International Institute of R&S
01.2019

Senior Secondary (XII) CBSE - undefined

DAV Public School

Skills

  • Problem solving
  • Creativity
  • Team Player
  • Proficient in managing Internal & external Customer relationships
  • Time Management
  • Work Ethics
  • Confident, Excellent communication & interpersonal skills
  • Quick Learner
  • Multiple working simultaneously

Certification

  • Comptia Security+ certified
  • ISC2 - Certified in Cybersecurity
  • MS-700 - Microsoft Teams Administration & Fundamentals
  • MS-900 - Microsoft Office365 Fundamentals

Key Responsibilities

  • Responsible for monitoring network and management systems performance by identifying customer traffic and customer impacting systems problems. (Alert monitoring)
  • Likely to be working in a24X7 service center environment interfacing directly with end customers, various distributors and customer service centers
  • Identify Phishing emails and doing L1 analysis on the same.
  • Hands on experience on SIEM - Sentinel & Splunk
  • Good Understanding of Active Directory, Routing, SCCM
  • Incident handling and Reporting—SIEM tool
  • Knowledge of information security principles, and frameworks
  • Provide L1 Support to customers

Certifications

Comptia Security+ certification


ISC2 Certified in Cyber Security


MS-700 – Microsoft Teams Administration & Fundamentals


MS-900 – Microsoft Office 365 Fundamentals

Languages

English
Advanced (C1)
Spanish
Beginner (A1)
Hindi
Bilingual or Proficient (C2)

Timeline

Enterprise Senior Associate

Unisys India Pvt. Ltd.
02.2024 - Current

Associate Engineer

Concentrix
12.2021 - 01.2024

Associate IT Infra Engineer

British Telecom
10.2019 - 12.2021

Senior Secondary (XII) CBSE - undefined

DAV Public School

B.Tech - Computer Science

Manav Rachna International Institute of R&S
Ankit Mangla