HITENDRA KALIA
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Associate Director of Sales – Enterprise
Ezetap by Razorpay
Gurgugram
11.2022 - Current
- Build a team of 35 Regional Sales Managers, Area Sales Managers, and Sales Managers for the Enterprise Team.
- Key focus on Direct Sales Acquisition & Relationship Building for Regional and Marquee Brands
- Provide a customized solution for better payment acceptance.
- Cross-sell VAS products, i.e., BilMe, Razorpay X, Engage, Payment Gateway.
Vice President – Regional Head
Yes Bank Limited
Ahmedabad
04.2021 - 09.2022
- Managing Corporate and Retail business with a team of 20 in Madhya Pradesh, Chhattisgarh, Gujarat, Rajasthan, Delhi NCR, Chandigarh, Himachal Pradesh
- Managing monthly book volume of 450 Cr between Corporate, Mid Market and retail sales.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Assistant Vice President
Yes Bank Limited
02.2019 - 03.2021
- Managed two biggest clusters of India to Acquire Retail Business.
- Launched SMS Pay, EMI Pilot for Corporate Merchants
- Managing relationship with Large Corporates and also acquire New Ones to increase POS Presence & Volumes in North, East and Madhya Pradesh
- Managed a Portfolio of 250Cr between North, East and Madhya Pradesh
- Post YBL Moratorium & COVID 19, managed to winback 152Cr volume from Corporates
- Had a team of 3 to manage and acquire Corporate relations based out in Chandigarh, Delhi and Kolkata
Regional Manager - North
Innoviti Payment Solutions
04.2018 - 02.2019
- Leading the Corporate Sales Team for the region
- Leading a team of Area Sales Managers to develop new business opportunities in the corporate segment.
- Core Team Member to setup process Brand & Bank EMI with Calculator. Proposed to Home Centre
- Acquisition & Client Management of B2B segment for card acceptance and other customized payment solutions.
Key Accounts Manager
Pine Labs
07.2015 - 04.2018
- Managing Large Corporates like Apple, Sony, Canon, Indigo Airlines, Genesis Luxury, Marks & Spencer, TV 18, Spice Retail, etc for their day to day service requirements & new business requirements.
- Cross Selling of Value Added Services i.e. EMI, Loyalty, Encore, Pay by Points, DCC etc
- Implementing tactical programs with various Bank & Digital Issuers.
- Periodic performance reviews of Large accounts – Analytics.
- Overall management of the account like Invoicing, Payments and Servicing.
Assistant Manager Unit Sales
Vivanta by Taj
Dwarka
12.2014 - 07.2015
- Part of the pre-opening team at Vivanta by Taj – Dwarka, New Delhi.
- Budgeting, segmentation, pricing and marketing strategies.
Assistant Manager – Corporate Sales
TAJ Group
Gurgaon
08.2013 - 12.2014
- Representing Taj Regional Sales Office from Gurgaon for PAN India & International Hotels.
- Enhancing the relationship with existing accounts and acquiring new accounts.
- Cross selling different venues for Conferences, Town Halls, Launches, Leadership Meets, Board Meetings, and Working Lunches etc.
- Coordinating Leisure trips for Resort / Safari Properties for Senior Management, Board Meetings.
- Managing and developing relationship with key internal and external stakeholder
Assistant Manager – Corporate Sales
Kingdom of Dreams
Gurgaon
12.2011 - 08.2013
- Meeting revenue targets for Events in Corporate, Embassies and World Bodies.
- Promotion of Shows like Zangoora & Jhumroo
- Events like Product Launches, Family days, Dealers Meet, Conferences, team outings, awards night etc.
- Pitching Embassies for Embassy Movements, Family Days, Social Gatherings to promote Indian Culture and Heritage.
- Developing creative ideas for the BTL activities for the various events of the corporate clients.
- Co-ordinating with various departments (marketing/ events/ f & b/ retail) to ensure the planned execution of the campaign.
- Constant focus towards brand visibility and higher penetration levels of brand Kingdom of Dreams.
Relationship Manager Global Merchant Services
American Express
02.2009 - 06.2011
- Managing a Merchant Portfolio of 150 Cores
- Key Account Management i.e Max Hospital, SRL, Matrix Cellular, Hilton, Sheraton, Fortune Hotels etc.
- Managing & Acquiring Large Market & Mid Market Merchant account across North India.
- Ensure a 100% acceptance, by maintaining relationship, tracking all POS acceptance & other forms of card acceptance, eg- online payment gateways, SOF, IVR.
Management Trainee - Global Commercial Card
American Express
07.2008 - 01.2009
- Under this assignment have worked on a marketing project for the middle market team for North India, targeting all their clients for a prospect qualification.
- Key contact & information for all the team members for any customer validation.
Production Supervisor
SYAL ENGG.WORKS
Maya Puri
08.2007 - 06.2008
- Supervised daily production activities and ensured efficient workflow.
- Trained new employees on safety protocols and operational procedures.
- Implemented quality control measures to maintain product standards.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
Industrial Training
LAUREL ORGANIC LTD.
Sohna
01.2006 - 07.2006
- Company Overview: A subdivision of RANBAXY LABORATORIES LTD.
- The training entailed study of the process for Manufacturing and to Calculate Loss of Solvent Intermediates.
- A subdivision of RANBAXY LABORATORIES LTD.
Training
XL LABORATORIES PVT. LTD.
Bhiwadi
06.2005 - 07.2005
- Manufacturers and Exporters of LIFE SAVING DRUGS like cardiovascular drugs, multivitamins broad-spectrum antibiotics etc.
- The training entailed study Quality check on medicines and survey on all production units.
Education
MBA - Sales & Marketing
Fore School of Management
New Delhi06-2013
Bachelor in Technology - Chemical
Beant College of Engineering and Technology
Gurdaspur, Punjab01.2007
Skills
- Direct sales acquisition
- Relationship building
- Customer relationship management
- Payment solutions
- Cross-selling strategies
- Team leadership
- Market analysis
- Negotiation skills
- Effective communication
- Problem solving
- Time management
- Client engagement
- Key account growth
- Problem-solving aptitude
- Self motivation
- Client relationship management
<Enter your own>
- Date of Birth: 1985-08-13
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Photography
- Cooking
- Coin and stamp collection
Languages
- English
- Hindi
- Punjabi
Timeline
Associate Director of Sales – Enterprise
Ezetap by Razorpay
11.2022 - Current
Vice President – Regional Head
Yes Bank Limited
04.2021 - 09.2022
Assistant Vice President
Yes Bank Limited
02.2019 - 03.2021
Regional Manager - North
Innoviti Payment Solutions
04.2018 - 02.2019
Key Accounts Manager
Pine Labs
07.2015 - 04.2018
Assistant Manager Unit Sales
Vivanta by Taj
12.2014 - 07.2015
Assistant Manager – Corporate Sales
TAJ Group
08.2013 - 12.2014
Assistant Manager – Corporate Sales
Kingdom of Dreams
12.2011 - 08.2013
Relationship Manager Global Merchant Services
American Express
02.2009 - 06.2011
Management Trainee - Global Commercial Card
American Express
07.2008 - 01.2009
Production Supervisor
SYAL ENGG.WORKS
08.2007 - 06.2008
Industrial Training
LAUREL ORGANIC LTD.
01.2006 - 07.2006
Training
XL LABORATORIES PVT. LTD.
06.2005 - 07.2005
MBA - Sales & Marketing
Fore School of Management
Bachelor in Technology - Chemical
Beant College of Engineering and Technology
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