ANJU KHATRI
New Delhi
Summary
To work in a dynamic organization and contribute towards achieving organizational goals with my dedicated efforts and continuous knowledge enhancement.
Overview
6
6
years of professional experience
Work History
Customer Relationship Executive
Buttlikeanapricot
New Delhi
11.2023 - Current
- Managed content creation, scheduling, and publishing across multiple platforms.
- Engaged with the audience, responded to queries, and built an online community.
- Stayed updated on trends, algorithm changes, and new platform features.
- Handled crisis management and maintained a positive brand image.
Customer Relationship Executive
Mfine Healthcare Bangalore
05.2021 - 08.2021
- Managed patient inquiries, ensuring prompt and accurate responses
- Assisted patients with appointments, billing, and insurance claims
- Maintained detailed records of patient interactions and feedback
Customer Relationship Executive
Luxe Passion Pvt. Ltd.
07.2019 - 09.2020
- Company Overview: Dealership of Harley Davidson Motorbikes
- Handling departments: CR and sales
- Insurance renewal and Issuing New Insurance of Harley- Davidson Bikes
- Maintaining and reporting of customer voice, sale data for Bike, Merchandise, Accessories department
- Day to Day calling to customer
- Maintaining and handling of all official Whatsapp groups and broadcast lists
- Handling of HSRP number plate department and ordering of HSRP plates for Bikes
- Conducting audits at regular basis for CR department
- Daily reporting of Customers attended and calls (excel data)
- Handling all endorsement in Insurance Policies
- Dealing with Insurance companies for regular updates on payments and insurance updates
- Managing all the Excels formats and excel reports for management reporting for CR department
- Forwarding Bike leads to sales consultants on daily basis with help of IVRS calls
- Day to Day Payment Reconciliation with Accounts department
- Dealership of Harley Davidson Motorbikes
Education
Bachelor of Arts - English Literature
Sabarmati University
Gujarat05-2023
12th class -
CBSE Board
12.2015
10th class -
CBSE Board
12.2013
Diploma - Special Education (Mental Retardation)
Niepmd Board
Skills
- PowerPoint
- MX Excel
- WordPad
- Canva
Languages
- English
- Hindi
Timeline
Customer Relationship Executive
Buttlikeanapricot
11.2023 - Current
Customer Relationship Executive
Mfine Healthcare Bangalore
05.2021 - 08.2021
Customer Relationship Executive
Luxe Passion Pvt. Ltd.
07.2019 - 09.2020
Bachelor of Arts - English Literature
Sabarmati University
12th class -
CBSE Board
10th class -
CBSE Board
Diploma - Special Education (Mental Retardation)
Niepmd Board
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