Anju P
Customer Support Engineer
Alappuzha
Summary
Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A bilingual employee with over 3 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, coding and analytics.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Support Engineer
Q Live Technologies
Kochi
02.2019 - Current
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Answered incoming support inquiries via chat, phone and email.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Trained customers to use and maintain equipment to reduce service issues.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
B Tech - Electronics And Communication Enginnering
School of Engineering, CUSAT
Kochi 06.2015 - 04.2018
Diploma - Electronics Production Technology
Government Polytechnic College, Cherthala
Cherthala 07.2011 - 04.2014
Skills
- Technical Support
Certification
- 3 Month Certification in Python From IPSR Solutions, Kochi
Timeline
Customer Support Engineer
Q Live Technologies
02.2019 - Current
- 3 Month Certification in Python From IPSR Solutions, Kochi
10-2018
B Tech - Electronics And Communication Enginnering
School of Engineering, CUSAT
06.2015 - 04.2018
Diploma - Electronics Production Technology
Government Polytechnic College, Cherthala
07.2011 - 04.2014
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