ANJU SASIDHARAN
CHENNAI,INDIA
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
AFTERSALES EXECUTIVE
SREEKRISHNA ENGINEERING COMPANY
KERALA, INDIA
01.2014 - 02.2015
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Sales Order Processing through ERP
- Updated ERP systems regularly to maintain accurate, current data.
- Boosted customer satisfaction scores through fast and timely Acknowledgements.
- Co-ordinate among Sales, Operations & Finance team to complete the orders on time.
- Established key performance indicators (KPIs) to measure and drive team performance, accountability and alignment.
DATABASE MANAGEMENT & NETWORK SERVICES -INTERNSHIP
DEFENCE RESEARCH AND DEVELOPMENT ORGANISATION
NEW DELHI, INDIA
06.2013 - 12.2013
- Following Database Management and networking assistance done in Network Service Division (NSD) at Defence Scientific Information and Documentation Centre (DESIDOC) in Defence Research Development Organization DRDO under the Ministry of Defence.
- Asp.net as Front end and Microsoft Access as Back end for DESIDOC Single window services.
- Synchronization of the Main server and Mirror Servers.
- Designing the web page of BrahMos, Agni etc using HTML , XHTML
- DESIDOC single window services comprise maintenance and updations of Journal, Periodicals etc thus providing services to all the Labs of DRDO in India.
Education
Master of Computer Applications -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, (IPU)
NEW DELHI / INDIA 01.2010 - 01.2013
Bachelor of Computer Applications -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, (IPU)
NEW DELHI / INDIA 01.2007 - 01.2010
HIGHER SECONDARY - SCIENCE
KERALA EDUCATION SOCIETY SENIOR SECONDARY SCHOOL
NEW DELHI / INDIA 01.2006 - 01.2007
Skills
- Microsoft Office Tools (Word, Excel, PowerPoint)
- C
- Java
- Data Analysis
- Automation
Languages
English
Fluent
Hindi
Fluent
Tamil
Intermediate
Malayalam
Native
Affiliations
- Badminton
- Kho Kho
- Reading
- Dancing
- Cooking
Accomplishments
Trained Bharatanatyam Dancer
Timeline
AFTERSALES EXECUTIVE
SREEKRISHNA ENGINEERING COMPANY
01.2014 - 02.2015
DATABASE MANAGEMENT & NETWORK SERVICES -INTERNSHIP
DEFENCE RESEARCH AND DEVELOPMENT ORGANISATION
06.2013 - 12.2013
Master of Computer Applications -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, (IPU)
01.2010 - 01.2013
Bachelor of Computer Applications -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, (IPU)
01.2007 - 01.2010
HIGHER SECONDARY - SCIENCE
KERALA EDUCATION SOCIETY SENIOR SECONDARY SCHOOL
01.2006 - 01.2007
Similar Profiles
Veena SisupalanVeena Sisupalan
Physical Education Teacher at Sreekrishna English Medium School (CBSE),ParipallyPhysical Education Teacher at Sreekrishna English Medium School (CBSE),Paripally
Muhammad Fatih Abdur Rahman Muhammad Fatih Abdur Rahman null
Engineer at PT. Angel Engineering Utama (Subcontractor of SCT Engineering Co. Ltd (Korean Company))Engineer at PT. Angel Engineering Utama (Subcontractor of SCT Engineering Co. Ltd (Korean Company))
Suraj SureshSuraj Suresh
Senior HSE Engineer at CHINA ENERGY ENGINEERING GROUP CO. LTD. – SHANXI ELECTRIC POWER ENGINEERING COMPANYSenior HSE Engineer at CHINA ENERGY ENGINEERING GROUP CO. LTD. – SHANXI ELECTRIC POWER ENGINEERING COMPANY
SHURESHBABU JAYAPRAKASHSHURESHBABU JAYAPRAKASH
Senior Operations Manager / Plant Head at MillerKnollSenior Operations Manager / Plant Head at MillerKnoll
AMITHRAJA GAMITHRAJA G
Milling Machine Operator (VMC) at RR Tech DiesMilling Machine Operator (VMC) at RR Tech Dies