ANKALA SIVARAMAKRISHNA POTHURI
Hyderabad
Summary
Experienced Operations & Sales Manager with a proven history of success at ICICI Bank Ltd, skilled in leading branch operations and driving sales for credit and investment products. Adept at risk management, regulatory compliance, and team leadership, ensuring customer satisfaction and business growth. Committed to enhancing client relationships and optimizing sales strategies to achieve organizational objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations & Sales Manager
ICICI Bank Ltd
Hyderabad
08.2023 - 02.2025
- Led branch operations while actively participating in sales initiatives for credit cards, insurance, mutual funds, and Demat accounts.
- Promoted and sold credit card products to individual and corporate clients, achieving and exceeding monthly sales targets.
- Identified potential customers through networking, cold calling, referrals, and digital lead generation strategies.
- Assisted customers in completing applications and verifying required documents for credit cards and investment products.
- Conducted credit assessments and ensured compliance with bank policies and regulatory requirements.
- Streamlined operational processes, ensuring efficient workflows, and compliance with organizational standards.
- Collaborated with cross-functional teams to achieve business goals and improve customer satisfaction.
- Managed audits and compliance checks, addressing discrepancies to maintain operational excellence
- Oversaw secure handling of assets and optimized resource utilization for cost efficiency
Deputy Manager
State Bank of India
Narasaraopet
06.2018 - 01.2022
- Supervised branch operations, ensuring adherence to protocols and regulatory requirements
- Served as custodian of assets, including cash, gold, and inventory, ensuring security and accuracy
- Handled customer escalations, achieving a 100% resolution rate and fostering trust and reliability
- Managed and mentored a team to deliver operational goals efficiently
- Actively cross-sold bank products, including loans, credit cards, and insurance, contributing to revenue growth.
Assistant Manager - General Banking
STATE BANK OF INDIA
Kadapa
06.2015 - 05.2018
- Directed daily branch operations, including clearing house processes, locker management, and general banking transactions
- Implemented process improvements that enhanced service delivery and operational accuracy
- Built strong relationships with stakeholders by ensuring high-quality service and addressing concerns promptly
- Promoted bank products such as savings accounts, term deposits, credit cards, and insurance policies to enhance customer engagement.
Assistant (Accounts & Cash)
State Bank of India
Narasaraopet
01.2009 - 05.2015
- Performed teller operations, achieving 100% customer satisfaction during the tenure
- Processed customer requests for payments, demand draft issuance, and other service requirements within the bank's prescribed timelines
- Maintained accuracy and compliance in daily cash transactions and account balancing.
- Participated in sales activities, supporting the promotion of bank products such as credit cards, insurance, and mutual funds to customers.
- Ensured smooth day-to-day banking operations while contributing to the achievement of sales targets through referrals and customer engagement.
Education
MCA -
Acharya Nagarjuna University
Guntur, Andhrapradesh06.2009
B.SC - Maths, Physics, Chemistry
Acharya Nagarjuna University
Guntur, Andhrapradesh04.2006
Intermediate - MPC
Krishnaveni Junior College
Narasaraopet, Andhrapradesh03.2003
Skills
- Banking Operations & Compliance
- Sales & Cross-Selling Financial Products
- Credit Card, Insurance, Mutual Funds, and Demat Account Sales
- Customer Engagement & Retention
- Team Leadership & Performance Management
- Risk Assessment & Regulatory Compliance
- Sales Target Achievement
- Payment Processing & Reconciliation
Certification
- JAIIB Certification, IIBF, 01/01/15
- Prevention of Cyber Crimes and Fraud Mgmt, IIBF, 08/01/18
- Customer Service & Banking Codes & Standards, IIBF, 09/01/18
Languages
- English
- Telugu
- Hindi
Timeline
Operations & Sales Manager
ICICI Bank Ltd
08.2023 - 02.2025
Deputy Manager
State Bank of India
06.2018 - 01.2022
Assistant Manager - General Banking
STATE BANK OF INDIA
06.2015 - 05.2018
Assistant (Accounts & Cash)
State Bank of India
01.2009 - 05.2015
MCA -
Acharya Nagarjuna University
B.SC - Maths, Physics, Chemistry
Acharya Nagarjuna University
Intermediate - MPC
Krishnaveni Junior College
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