Ankan Debnath

• Enhance team collaboration by providing clear communication about ongoing promotions of Verizon through visualizations and reports.
• Collaborating with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improve internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks and coaching Team Leads, Support Coaches, and Agents.
• Determining and implementing action plans for improving outlined metric scores and drive Value generation for the site.
• Run a month on month recognition platform (Townhall) for appreciating best employees throughout the project.

For the Project of HP North America

• Technical Support: Troubleshoot and resolve hardware/software issues with HP premium laptops.
• Product Knowledge: Provide detailed information on features, specifications, and capabilities of HP premium laptops.
• Order and Delivery: Assist with order tracking, delivery status, and address any concerns related to laptop shipments.
• Warranty and Repair: Explain warranty terms, repair options, and facilitate repair requests for HP premium laptops.
• Comparisons and Recommendations: Compare different HP premium laptop models and recommend suitable options based on customer needs.
• Billing and Payment: Address billing and payment inquiries, including pricing, discounts, and promotions.
• General Inquiries: Respond to general questions about HP premium laptops, including availability, compatibility, and accessories.

For the Project of Dell

• Case Management : Manage open cases for the Team and provide assistance in complex situations in order to resolve in hand issues in a timely manner.
• Product Knowledge: In-depth understanding of Dell products, including laptops, desktops, servers, storage, and networking solutions.
• Training and Enablement: Train and support other team members on Dell products and solutions.
• Content Creation: Develop and maintain knowledge base articles, technical documentation, and training materials and coach team members as well for better performance.
• Escalation Support: Collaborate with internal teams to resolve escalated issues.
• Staying Up-to-Date: Stay current with new Dell products, technologies, and industry developments.

For the Project of First Abu Dhabi Bank

• User and Group Management: Create, manage, and troubleshoot user and group accounts, permissions, and access for the employees of First Abu Dhabi Bank.
• Authentication and Authorization: Ensure secure authentication and authorization processes, including password policies.
• Group Policy Management: Create, manage, and troubleshoot Group Policy Objects (GPOs) for security, software deployment, and settings.