ANKAN KUMAR CHAKRABORTY
Howrah,WB
Summary
Senior Learning and Development professional with over 20 years of expertise in training facilitation, sales training, soft skills enhancement, onboarding, and organizational development across telecom, microfinance, healthcare, manufacturing, and food tech sectors.
Overview
20
20
years of professional experience
Work History
Senior Manager - Learning and Development
Aludecor Lamination Private Limited
Kolkata
01.2022 - 12.2025
- Streamlined Learning and Development processes at Aludecor for Plant and Corporate Office, achieving average feedback of 4.73 out of 5.
- Optimized development initiatives to align with organizational objectives.
- Executed campus interviews, enhancing talent acquisition and identifying top candidates.
- Drove sales growth through exceptional service excellence and efficient candidate screening.
- Achieved mission of 2X sales revenue, generating ₹505 crore in 2022-23.
- Delivered ₹614 crore in sales revenue for financial year 2024-25.
- Achieved satisfactory performance ratings for three consecutive financial years (2022-23, 2023-24, 2024-25) in performance appraisal.
- Maintained high standards of performance resulting in consistent recognition.
Zonal Training Manager
L&T Financial Services Limited
Patna
09.2020 - 12.2021
- Achieved 98% training participation and quiz completion rates.
- Conducted soft skills training for Regional Process Managers, resulting in enhanced daily operational effectiveness.
- Streamlined onboarding and induction processes, reducing time for new hires to become productive.
- Assisted operations team in generating monthly business exceeding ₹500 crore with 98%+ collections in North Zone (Bihar).
Regional Training Lead- East
Zomato Private Limited
Kolkata
12.2018 - 09.2020
- Led team of 35 personnel, including 11 city trainers and 24 onboarding specialists, to enhance training effectiveness.
- Enhanced customer rating from 30% in December 2018 to 65% in June 2019, earning recognition with a MacBook.
- Elevated audit score from 20% pass in December 2018 to 95% pass in May 2019.
- Facilitated online motivational sessions via Zoom, Dingtalk, and Webex during Covid-19, boosting support staff morale.
Senior Manager - Learning and Development
Aludecor Lamination Private Limited
Kolkata
04.2018 - 11.2018
- Spearheaded employee induction and training programs in sales, product knowledge, and soft skills to enhance team capabilities.
- Oversaw learning and development process, facilitating effective knowledge transfer across departments.
- Designed and developed comprehensive training modules for diverse learning needs.
- Achieved 5% business growth in Q1 compared to Q2 of financial year 2018-19.
Senior Training Manager
Glocal Healthcare Systems Private Limited
Kolkata
12.2017 - 04.2018
- Led initiatives to establish digital dispensary systems
- Increased average walk-ins at digital dispensaries from 25 to 124 in 3 months
- Conducted hands-on training for ANMs and GNMs on effective digital dispensary management and online doctor interaction
- Conducted sessions for Nurses and Doctors on behavior and soft skill
Learning and Development Facilitator
Janalakshmi Financial Services Limited
Kolkata
02.2017 - 12.2017
- Secured No. 3 position nationwide in Train the Trainer program
- Trained team responsible for managing customer collections over 60 days
- Increased the collection by 15% in 6months.
- Recognized for excellence by being nominated to the Chairman Champion Club.
Sales Trainer
Systema Shyam Teleservices Limited (MTS)
Kolkata
09.2015 - 02.2017
- Earned recognition for achieving highest sales performance in Bahubali contest across India.
- Engaged employees in quiz initiatives to enhance participation. in quiz initiatives to enhance engagement.
- Increased M-Market and M-Stock application usage by over 40 percent through targeted training.
Assistant Manager- Training
Tata Teleservices Limited
Kolkata
11.2005 - 09.2015
- Led prelaunch CDMA training across North Eastern States and Assam, enhancing team readiness and product knowledge.
- Executed Photon+ launch in Kolkata, ensuring strong market entry.
- Coordinated prelaunch GSM (Tata Docomo) and Photon+ training in Bihar and Jharkhand regions, ensuring effective team preparation for market launch.
- Achieved 693% sales growth for Photon+ in Dhanbad Zone within six months.
- Drove Jharkhand circle to top position in distribution scorecard through strategic focus on maximizing prepaid sales.
- Obtained Ten to Ten Certification to enhance facilitation skills.
- Completed Advanced Facilitation Skill Certification to improve training effectiveness.
- Promoted three times due to outstanding performance and contributions.
Education
MBA - Executive MBA in Artificial Intelligence, T&D
NIBM
India08.2025
Diploma In Management - Management
AIMA
New Delhi01.2005
B. Com. (Hons.) - Commerce
City College
West Bengal06-2002
High School Diploma -
MBSI
West Bengal Council For Higher Secondary Education03-1999
Skills
- Lean Six Sigma Black Belt
- Executive MBA in AI and Training and development
- Talent acquisition and recruitment
- New hire orientation
- Sales training
- Service excellence Training
- Leadership & Soft skills development
- Training delivery methods
- Train the trainer expertise
- Training quality assessment
- Content design and development
- Budgeting for training
- DISC Flex certification
- NLP master practitioner
- ISTD life membership
- NHRDN life membership
Personal Information
Date of Birth: 12/28/80
Hobbies and Interests
- Attending different facilitation programs
- Writing novels, stories, poems
- Acting
- Drawing
- Reading books
- Exploring new places and people
- Learning new things
Languages
- English
- Bengali
- Hindi
Career Milestones
- Streamlined the entire Learning and Development process in Aludecor and L&T Finance.
- Top performer in L&T Finance, Zomato, Glocal Healthcare, Janalaxmi, MTS and Tata Teleservices.
- Received MacBook for exceptional performance in Zomato.
- Achieved PAN India No. 3 position for achieving 100% marks in participation.
- Recognized several times for brining sales growth and service excellence in Tata Teleservices Limited.
Timeline
Senior Manager - Learning and Development
Aludecor Lamination Private Limited
01.2022 - 12.2025
Zonal Training Manager
L&T Financial Services Limited
09.2020 - 12.2021
Regional Training Lead- East
Zomato Private Limited
12.2018 - 09.2020
Senior Manager - Learning and Development
Aludecor Lamination Private Limited
04.2018 - 11.2018
Senior Training Manager
Glocal Healthcare Systems Private Limited
12.2017 - 04.2018
Learning and Development Facilitator
Janalakshmi Financial Services Limited
02.2017 - 12.2017
Sales Trainer
Systema Shyam Teleservices Limited (MTS)
09.2015 - 02.2017
Assistant Manager- Training
Tata Teleservices Limited
11.2005 - 09.2015
MBA - Executive MBA in Artificial Intelligence, T&D
NIBM
Diploma In Management - Management
AIMA
B. Com. (Hons.) - Commerce
City College
High School Diploma -
MBSI