Ankesh Kumar

Client: Cisco Systems, Inc.

Projects-

Hilton and Wells Fargo.

• Manage enterprise customers, Hilton (US hotel chain), and Wells Fargo (banking sector).
• Oversee 6,000+ hotel and branch networks with Meraki MX, MG cellular, and MS switches.
• Handle operational issues: firmware patch upgrades, VPN troubleshooting.
• Strong hands-on experience with the Meraki Dashboard GUI.
• Deployment and day-2 troubleshooting of Meraki MX, MG cellular, and MS switches.
• Configure and troubleshoot Meraki MX devices (MX64, MX65, MX68, MX400, MX600).
• Analyze packet captures on the Meraki Dashboard for client app, network issues.
• Develop automation scripts for routine tasks, fault identification, and reporting.
• Coordinate with ISPs for connectivity issues.
• Collaborate with field technicians for remote troubleshooting.
• Work with Cisco Meraki TAC for MX issues and RMAs.
• Troubleshoot user VPN connectivity and password issues.
• Conduct knowledge-sharing sessions and technical forums within teams.

Global Foundries

• Monitoring and managing the tickets via the ServiceNow tool, and providing updates to the customer.
• Getting into troubleshooting calls with customers for issues to resolve them.
• Performing Swivel activity for the tasks in Global Foundries ServiceNow.

Vodafone SD-WAN

• Working on the Viptela SD-WAN platform to support the Vodafone customer on behalf of Cisco.
• Monitoring and managing the network via V-Manage, and troubleshooting the issues.
• Coordinating with the Vodafone helpdesk to open tickets for critical issues and outages from the customer end.
• Working with the SDWAN-TAC team for any bugs or abnormal activities-related issues for devices.
• Monitoring and managing the tickets via the ServiceNow tool, and providing updates to the customer.
• Getting into troubleshooting calls with customers for critical and major issues to resolve them.

Humana

• Troubleshooting on both SD-WAN and Meraki devices.
• Monitoring and managing the tickets via the ServiceNow tool, and providing updates to the customer.
• Getting into troubleshooting calls with customers for critical and major issues to resolve them.
• Coordinating with the ISP when the circuit went down.

Client: Cisco Systems, Inc.

projects:-

Vodafone India

• Assisting the network administrator in maintaining the network IT infrastructure.

Troubleshooting the escalations received from the field, or as directed by the data center.

• Responsibility for maintaining network stability.

Working on troubleshooting of 4G infrastructure, i.e., MME, SGW, PGW, PCRF, etc.

Upgrading and backing up Cisco router configuration files.

• Troubleshooting of the networking devices (Cisco routers, switches).

Coordinating with the data center engineer to troubleshoot on call across different data centers in India.

Planning and optimization of new network deployments.

ENTEL and Rockwell

• Managed and maintained enterprise network infrastructure to ensure high availability and optimal performance.
• Configured, monitored, and supported network devices, including routers, switches, Cisco SD-WAN, and Cisco Meraki devices.
• Conducted regular network performance assessments, and implemented improvements to enhance efficiency.
• Diagnosed and resolved complex network connectivity issues.
• Minimizing downtime and service disruptions.
• Collaborated with cross-functional teams to deliver seamless network operations and support business objectives. Provided technical assistance and troubleshooting support to end users, ensuring timely resolution of issues.